TechValidate Research on Enverus

30 Charts


Enverus Customer Research

What keeps you awake at night?

Managing price volatility
40%
Managing our risk
33%
Layoffs
28%
Managing PnL
25%
Budgetary constraints
23%
Managing regulatory and compliance concerns
19%
Forward curve management
12%

Enverus Customer Research

Small Business Outsource Owner Support Due to Staffing Needs & Lower Support Costs

What led you to outsource your owner support?

Lack of dedicated internal staff
86%
Cost to manage in house
57%
Quality of service
43%
Resolution time
29%
Scalability
29%
Support agent knowledge
14%

Enverus Customer Research

Outsourced Owner Support Drives Greater Team Efficiency and Productivity for Small & Medium-Sized Businesses

What benefits have you seen since outsourcing services?

Increased productivity of internal staff
75%
Greater efficiency
63%
Allows internal team to be more agile
50%
Support was cheaper than managing in house
38%
Faster resolution time
25%
Reduced cost of internal staff
25%
Higher owner satisfaction
13%

Enverus Customer Research

What challenges with owner support are you facing in the current market?

Current market challenges are causing us to re-evaluate our technology and processes
50%
Cost reduction measures are needed related owner support costs
40%
Current processes and technology present challenges working in a virtual environment
40%
Higher volume of owner inquiries makes it difficult to provide the support they need
20%
Current processes and technology limit scalability in a changing market
10%

Enverus Customer Research

What challenges are you facing with your print and mail activities in the current market?

Current market challenges are causing us to re-evaluate our technology and processes
80%
Cost reduction measures are needed related owner support costs
60%
Current processes and technology present challenges working in a virtual environment
20%
Current processes and technology limit scalability in a changing market
10%
Higher volume of owner inquiries makes it difficult to provide the support they need
0%

Enverus Customer Research

What benefits have you seen since outsourcing owner support to Enverus Call Center Services?

Greater efficiency
64%
Increased productivity of internal staff
64%
Allows internal team to be more agile
55%
Faster resolution time
36%
Support was cheaper than managing in house
27%
Higher owner satisfaction
18%
Reduced cost of internal staff
9%

Enverus Customer Research

What benefits have you seen since outsourcing services?

Support was cheaper than managing in house
18%
Reduced cost of internal staff
18%
Increased productivity of internal staff
53%
Higher owner satisfaction
12%
Faster resolution time
24%
Greater efficiency
53%
Allows internal team to be more agile
53%

Enverus Customer Research

What benefits have you seen since outsourcing your print and mail needs to Enverus?

Increased productivity of internal staff
62%
Allows internal team to be more agile
54%
Greater efficiency
46%
Faster resolution time
23%
Higher owner satisfaction
15%
Reduced cost of internal staff
15%
Support was cheaper than managing in house
15%

Enverus Customer Research

Small and Medium-sized Oil & Gas Companies Save Significant Time with Business Process Automation

On average, how many hours a week have you saved in labor since automating the invoicing process with Enverus?

Over 100: 9%
80-100: 0%
60-80: 9%
40-60: 45%
Less than 40: 36%

Enverus Customer Research

By approximately how many days have you reduced your invoice approval cycle since using Enverus Business Automation solutions?

30 days or more: 7%
15-30 days: 10%
5-15 days: 66%
Less than 5 days: 14%
Other: 3%

Enverus Customer Research

Digital Field Tickets Optimize Business Processes for Small and Medium-sized Businesses

Which of the following benefits have you seen using the OpenTicket digital field ticketing solution?

Faster dispute resolution
90%
Greater processing efficiency
80%
Reduced manual processes
80%
Faster payment times
70%
Improved spend visibility
70%
Early pay discount capture
50%
Lower processing costs
30%

Enverus Customer Research

What benefits have you seen using the OpenTicket digital field ticketing solution?

Faster dispute resolution
92%
Faster payment times
75%
Reduced manual processes
75%
Greater processing efficiency
67%
Improved spend visibility
67%
Early pay discount capture
42%
Lower processing costs
25%

Enverus Customer Research

Large Oil & Gas Companies Experience the Benefits of Business Process Automation

Which of the following benefits have you seen using Enverus Business Automation solutions?

Faster dispute resolution
71%
Reduced manual processes
71%
Faster payment times
57%
Greater processing efficiency
57%
Early pay discount capture
29%
Improved spend visibility
14%
Lower processing costs
14%

Enverus Customer Research

Small and Medium-sized Oil & Gas Companies Experience the Benefits of Business Automation

Which of the following benefits have you seen using Enverus Business Automation solutions?

Reduced manual processes
83%
Greater processing efficiency
78%
Faster dispute resolution
54%
Faster payment times
44%
Improved spend visibility
34%
Lower processing costs
32%
Early pay discount capture
27%

Enverus Customer Research

Oil & Gas Companies of All Sizes Experience Benefits from Business Process Automation

Which of the following benefits have you seen using Enverus Business Automation solutions?

Reduced manual processes
81%
Greater processing efficiency
75%
Faster dispute resolution
56%
Faster payment times
46%
Improved spend visibility
31%
Lower processing costs
29%
Early pay discount capture
27%

Enverus Customer Research

Small and Medium-sized Oil & Gas Companies Choose OpenInvoice to Optimize Their Invoicing Process

What challenges were you looking to solve by implementing accounts payable automation?

Shorten processing / approval times
79%
Reduce errors
65%
Enable better collaboration with suppliers
56%
Reduce accounts payable processing cost
42%
Enable processing efficiency to support reduced headcount
37%
Provide more accurate visibility into spend management
37%
Streamline payments
35%
Allow for scalability to changing market conditions
23%

Enverus Customer Research

Medium-sized Oil & Gas Companies Choose OpenInvoice to Optimize Their Invoicing Process

What challenges were you looking to solve by implementing accounts payable automation?

Shorten processing / approval times
70%
Reduce errors
65%
Enable better collaboration with suppliers
60%
Provide more accurate visibility into spend management
45%
Enable processing efficiency to support reduced headcount
40%
Reduce accounts payable processing cost
35%
Streamline payments
25%
Allow for scalability to changing market conditions
20%

Enverus Customer Research

Enterprise Oil & Gas Companies Choose OpenInvoice to Solve Invoice Processing Challenges

What challenges were you looking to solve by implementing accounts payable automation?

Reduce errors
100%
Shorten processing / approval times
100%
Streamline payments
100%
Enable better collaboration with suppliers
75%
Provide more accurate visibility into spend management
50%
Enable processing efficiency to support reduced headcount
25%
Reduce accounts payable processing cost
25%
Allow for scalability to changing market conditions
0%

Enverus Customer Research

Small Oil & Gas Businesses Rely on OpenInvoice to Optimize Their Invoicing Process

What challenges were you looking to solve by implementing accounts payable automation?

Shorten processing / approval times
87%
Reduce errors
65%
Enable better collaboration with suppliers
52%
Reduce accounts payable processing cost
48%
Streamline payments
43%
Enable processing efficiency to support reduced headcount
35%
Provide more accurate visibility into spend management
30%
Allow for scalability to changing market conditions
26%

Enverus Customer Research

What challenges were you looking to solve by implementing full accounts payable automation with OpenInvoice, PriceBook, and OpenTicket?

Shorten processing / approval times
80%
Reduce errors
67%
Enable better collaboration with suppliers
57%
Reduce accounts payable processing cost
43%
Streamline payments
41%
Enable processing efficiency to support reduced headcount
39%
Provide more accurate visibility into spend management
39%
Allow for scalability to changing market conditions
20%

Enverus Customer Research

What challenges were you looking to solve by implementing accounts payable and digital field ticket automation?

Shorten processing / approval times
80%
Reduce errors
67%
Enable better collaboration with suppliers
57%
Reduce accounts payable processing cost
43%
Streamline payments
41%
Enable processing efficiency to support reduced headcount
39%
Provide more accurate visibility into spend management
39%
Allow for scalability to changing market conditions
20%

Enverus Customer Research

What challenges were you looking to solve by implementing accounts payable automation with OpenInvoice?

Shorten processing / approval times
80%
Reduce errors
67%
Enable better collaboration with suppliers
57%
Reduce accounts payable processing cost
43%
Streamline payments
41%
Enable processing efficiency to support reduced headcount
39%
Provide more accurate visibility into spend management
39%
Allow for scalability to changing market conditions
20%

Enverus Customer Research

What business challenges are you facing in the current market?

Current market challenges are causing us to re-evaluate our technology and processes
65%
Cost reduction measures are needed related owner support costs
41%
Current processes and technology present challenges working in a virtual environment
35%
Higher volume of owner inquiries makes it difficult to provide the support they need
12%
Current processes and technology limit scalability in a changing market
6%

Enverus Customer Research

What led you to outsource your print & mail needs?

Cost to manage in house
67%
Lack of dedicated internal staff
67%
Scalability
33%
Quality of service
22%
Resolution time
22%
Support agent knowledge
11%

Enverus Customer Research

Operators Increase Productivity & Agility With Print & Mail Services

What benefits have you seen since using Enverus Print and Mail Services?

Increased productivity of internal staff
58%
Allows internal team to be more agile
50%
Greater efficiency
42%
Faster resolution time
25%
Higher owner satisfaction
17%
Reduced cost of internal staff
17%
Support was cheaper than managing in house
17%

Enverus Customer Research

What Led You to Choose Enverus Call Center Services?

Customer Challenges Solved By Call Center Services

Lack of dedicated internal staff
78%
Resolution time
56%
Cost to manage in house
44%
Quality of service
33%
Scalability
33%
Support agent knowledge
11%

Enverus Customer Research

Benefits of Check Print & Mail Outsourcing

What benefits have you seen since outsourcing your revenue check printing and mailing services to Enverus?

Allows internal team to be more agile
50%
Greater efficiency
50%
Increased productivity of internal staff
50%
Faster resolution time
25%
Reduced cost of internal staff
19%
Support was cheaper than managing in house
19%
Higher owner satisfaction
13%

Enverus Customer Research

Benefits of Outsourcing Call Center Support

What benefits have you seen since outsourcing your owner support call center services to Enverus?

Greater efficiency
64%
Increased productivity of internal staff
64%
Allows internal team to be more agile
55%
Faster resolution time
36%
Support was cheaper than managing in house
27%
Higher owner satisfaction
18%
Reduced cost of internal staff
9%

Enverus Customer Research

What business challenges are you facing in the current market?

Current market challenges are causing us to re-evaluate our technology and processes
63%
Cost reduction measures are needed related owner support costs
38%
Current processes and technology present challenges working in a virtual environment
38%
Higher volume of owner inquiries makes it difficult to provide the support they need
13%
Current processes and technology limit scalability in a changing market
6%

Enverus Customer Research

What led you to outsource your owner support?

Cost to manage in house
67%
Lack of dedicated internal staff
67%
Scalability
33%
Quality of service
22%



More Research on Enverus