TechValidate Research on Entrust

204 TechFacts – Page 4 of 7


Entrust Datacard Customer Statistic

36% of surveyed customers are looking to replace, augment, and/or consolidate their existing authentication implementation within the next 12 months or sooner.

36%

Entrust Datacard Customer Satisfaction Rating

Sumit Bose, an Operations Manager at Accenture, would be very likely to recommend Entrust Datacard for this reason:

We have been using Entrust Datacard products for 3 years now in our client environments and we have never faced any issue in security. Entrust’s account management team is prompt to process any request. The Entrust portal provides dashboards with all required info that we need to track usage.

Entrust Datacard Customer Satisfaction Rating

A Line of Business Manager at a medium enterprise banking company would be very likely to recommend Entrust Datacard for this reason:

Great technical solutions, great integration support, and knowledge & great after-sales support.

Entrust Datacard Customer Statistic

88% of surveyed customers rated the ability to work with their existing environment – no hardware or software upgrades required – as an important selection criteria for a passwordless solution.

88%

Entrust Datacard Customer Statistic

88% of surveyed customers rated the ability to offer a high assurance PKI-based option as an important selection criteria for a passwordless solution.

88%

Entrust Datacard Customer Statistic

85% of surveyed customers rated the ability to work with any device – Mac’s and PC’s – as an important selection criteria for a passwordless solution.

85%

Entrust Datacard Customer Statistic

89% of surveyed customers rated the ability to work with any app – cloud and on-prem – as an important selection criteria for a passwordless solution.

89%

Entrust Datacard Customer Statistic

79% of surveyed customers rated the ability to offer native authentication to EMM applications including digital signing and email encryption as an important selection criteria for a passwordless solution.

79%

Entrust Datacard Customer Statistic

24% of surveyed customers identified the ability to offer native authentication to EMM applications including digital signing and email encryption as a key selection criteria for a passwordless solution for their workforce.

24%

Entrust Datacard Customer Statistic

70% of surveyed customers took their workforce passwordless because they needed to protect against attacks / stolen credentials.

70%

Entrust Datacard Customer Satisfaction

87% of surveyed customers are likely to recommend Entrust Datacard.*

87%

Entrust Datacard Customer Review

4.5/5 Stars

Please provide any specific feedback on the product features or its ease of use.

The integration with our core processor works great and it is very user friendly. We are also able to create our own images and that is a benefit.

Please provide any additional feedback or information that you would like to share.

Entrust Datacard Customer Satisfaction Rating

Paula Adkins, the Vice President at Hancock Bank, would be very likely to recommend Entrust Datacard for this reason:

We have been with Datacard for several years and we are very satisfied with the instant issue card program.

Entrust Datacard Instant Issuance Customer Statistic

100% of Entrust Datacard customers agreed with the following statement:

“Being able to instantly issue cards in branch has positively impacted our customer service metrics, which is key to our continued success.”

Entrust Datacard Customer Fact

Twinstar Credit Union experienced the following because of offering instant issuance:

  • Positive impact on customer service
  • Better met customer needs
  • Increased the amount of new account openings
  • Reduced costs

Entrust Datacard Customer Fact

Twinstar Credit Union selected Entrust Datacard for their instant issuance solution because of the quality of the cards produced.

Entrust Datacard Customer Fact

Alabama State Employees Credit Union selected Entrust Datacard for their instant issuance solution because of their industry reputation as the leader in instant issuance and their roadmap (future-proof solution).

Entrust Datacard Customer Fact

Horizons North Credit Union experienced a positive impact on customer service and better met customer needs from offering instant issuance.

Entrust Datacard Customer Satisfaction Rating

Cathy Secrest, an Operations Manager at Horizons North Credit Union, would be very likely to recommend Entrust Datacard for this reason:

We have been with Datacard for years and always receive good service.

Entrust Datacard Customer Fact

A Global 500 banking company selected Entrust Datacard for their instant issuance solution because of their industry reputation as the leader in instant issuance and the service and support options.

Entrust Datacard Customer Fact

Island selected Entrust Datacard for their instant issuance solution because of their industry reputation as the leader in instant issuance, its integration capabilities with their other solution providers, and a vendor or peer referral.

Entrust Datacard Customer Fact

Greater Wyoming Federal Credit Union gained a competitive edge in their geographical footprint, experienced a positive impact on customer service, better met customer needs and responded to breaches faster from offering instant issuance.

Entrust Datacard Customer Satisfaction Rating

A Vice President at a large enterprise banking company would be likely to recommend Entrust Datacard for this reason:

I find them to be VERY responsive, and willing to help us resolve issues. We’ve had two service representatives and they’ve been great to work with, very much a partner to us. I feel like they are an arm of our company rather than an outside vendor.

Entrust Datacard Customer Satisfaction Rating

Katie Jo Saurey, a Card Services Manager at Beehive Federal Credit Union, would be very likely to recommend Entrust Datacard for this reason:

Datacard gives us an advantage over the competition by offering personalized instant issue cards to our members.

Entrust Datacard Customer Satisfaction Rating

Marnie Herrmann, a Marketing Director at Security First Bank, would be very likely to recommend Entrust Datacard for this reason:

The products we purchase from Entrust and the level of support and service we receive is excellent.

Entrust Datacard Customer Satisfaction Rating

An Application Manager at a medium enterprise banking company would be very likely to recommend Entrust Datacard for this reason:

The integration process was very simple and the product has been easy to manage.

Entrust Datacard Customer Satisfaction

76% of surveyed Entrust Datacard customers are likely to recommend Entrust Datacard.*

Entrust Datacard Customer Review

5/5 Stars

Please provide any specific feedback on the product features or its ease of use.

I work with a great team at Entrust Datacard from my Sales person to my Service team to our Technical team. They are more than willing to pitch in, help us to resolve issues, and bring their best foot forward by thinking through challenges; finding the right resolution that will work for us. Honestly, sometimes I forget they are an outside vendor. I just think of them as part of our team.

Please provide any additional feedback or information that you would like to share.

Entrust Datacard Customer Review

5/5 Stars

Please provide any specific feedback on the product features or its ease of use.

The chip card plugin with FIS allows our bankers to be fast and efficient when they print debit cards. It also greatly reduces the chance for errors which makes the service even better for our clients.

Please provide any additional feedback or information that you would like to share.

Entrust Datacard Customer Statistic

72% of surveyed Entrust Datacard customers report that they have to have instant issuance for their in-branch service.




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