TechValidate Research on Entrust

122 Charts – Page 2 of 5


Entrust products Customer Research

What is your IAM direction for 2021?

Manage your existing IAM implementation (no change)
49%
Augment your existing IAM implementation – i.e. support new/different authenticators and use cases
41%
Migrate to the cloud
27%
Consolidate your different IAM solutions
23%
Replace your existing IAM implementation
7%

Entrust products Customer Research

Relative to 2020, did your 2021 Identity and Access Management (IAM) budget…

Increase
38%
Stay the same
56%
Decrease
6%

Entrust products Customer Research

Relative to 2020, did your 2021 Identity and Access Management (IAM) budget…

Increase
26%
Stay the same
67%
Decrease
7%

Entrust products Customer Research

Relative to 2020, did your overall 2021 IT budget…

Increase
34%
Stay the same
51%
Decrease
16%

Entrust products Customer Research

Relative to 2020, did your overall 2021 IT budget…

Increase
35%
Stay the same
47%
Decrease
18%

Entrust products Customer Research

Relative to 2020, did your overall 2021 IT budget…

Increase
28%
Stay the same
53%
Decrease
19%

Entrust products Customer Research

How did COVID impact your 2020 Identity and Access Management (IAM) priorities?

Enabled a significant permanent remote workforce
48%
Accelerated cloud adoption/migration
42%
Implemented MFA for workforce
38%
Replaced physical authenticators like smart cards with digital authenticators like soft tokens
25%
Implemented MFA for consumers
15%

Entrust products Customer Research

How did COVID impact your 2020 Identity and Access Management (IAM) priorities?

Enabled a significant permanent remote workforce
54%
Accelerated cloud adoption/migration
33%
Implemented MFA for workforce
33%
Replaced physical authenticators like smart cards with digital authenticators like soft tokens
16%
Implemented MFA for consumers
11%

Entrust products Customer Research

How many different authentication/identity vendors does your organization rely upon today?

5+
8%
2-5
71%
1
20%

Entrust products Customer Research

What types of use cases do you or your team have responsibility for Identity and Access Management (IAM) technology, including Multi-Factor Authentication (MFA)?

For workforce use cases: 47%
For consumer use cases: 9%
For both: 44%

Entrust products Customer Research

Which Entrust Identity product(s) do you use?

Identity Enterprise (formerly IdentityGuard)
48%
Identity Essentials (formerly SMS PASSCODE)
46%
Identity as a Service (formerly IntelliTrust)
17%

Entrust products Customer Research

As you may be aware, we recently changed our company name from Entrust Datacard to Entrust.

What is your impression of this brand change?

Neutral
49%
Positive
38%
Was not aware
12%
Negative
1%

Entrust products Customer Research

In addition to Identity (authentication), what other Entrust solutions do you use today?

Entrust Certificate Services (TLS/SSL, Qualified Certificates)
80%
Entrust Public Key Infrastructure (Security Manager)
54%
Entrust Digital Signing (Document Signing, Secure Email, TrustedX)
35%
Entrust nShield HSMs (formerly nCipher and Thales)
15%
Entrust Access Control) Systems (formerly Datacard)
9%
Entrust Instant Issuance Systems (formerly Datacard)
6%
Entrust Central Issuance Systems (formerly Datacard)
4%

Entrust products Customer Research

When researching different security solutions what are your top purchasing criteria?

After-sales support
71%
Price
63%
Vendor reputation / longevity
49%
Help setting up the solution
45%
Support for high assurance use cases
41%
Portfolio breadth (vendor has more than just one product or feature set)
29%
Availability of Training
20%

Entrust products Customer Research

When researching different security solutions what are your top three purchasing criteria?

After-sales support
66%
Price
63%
Vendor reputation / longevity
53%
Help setting up the solution
49%
Support for high assurance use cases
35%
Availability of Training
19%
Portfolio breadth (vendor has more than just one product or feature set)
16%

Entrust products Customer Research

Please rank the relative importance of these different information sources on your IAM decision-making process from highest to lowest.

High Priority Priority Low Priority
3rd party reports – i.e. industry, association, and analyst reports

25%

55%

20%

Analyst calls and engagements

16%

43%

41%

Vendor materials – collateral, webinars, etc.

20%

49%

31%

Customer references

29%

53%

18%

Web searches

14%

55%

31%

Tradeshows and virtual events

18%

38%

44%

Entrust products Customer Research

Please rate the relative importance of these different information sources on your IAM decision-making process.

High Priority Priority Low Priority
3rd party reports – i.e. industry, association, and analyst reports

14%

55%

31%

Analyst calls and engagements

11%

37%

52%

Vendor materials – collateral, webinars, etc.

20%

44%

36%

Customer references

24%

46%

30%

Web searches

13%

47%

40%

Tradeshows and virtual events

15%

38%

47%

Entrust products Customer Research

Please rate the relative priority of these capabilities on your IAM roadmap:
High Priority Priority Low Priority
Identity governance

34%

50%

16%

Orchestration

16%

55%

29%

Role Based Access Control (RBAC) / Attribute Based Access Control (ABAC)

43%

47%

10%

Identity proofing and validation

53%

41%

6%

Multi-factor authentication (MFA)

78%

20%

2%

Entrust products Customer Research

Please rate the relative priority of these capabilities on your IAM roadmap:
High Priority Priority Low Priority
Identity governance

29%

48%

23%

Orchestration

11%

51%

38%

Role Based Access Control (RBAC) / Attribute Based Access Control (ABAC)

37%

45%

18%

Identity proofing and validation

41%

48%

11%

Multi-factor authentication (MFA)

68%

27%

5%

Entrust products Customer Research

What does biometric mean to you?

Use of device biometric capabilities (i.e. fingerprint, facial recognition): 77%
Use of gesture based biometric (i.e. swipe, angle of hold, typing cadence): 1%
Both: 22%

Entrust products Customer Research

What types of passwordless access have you implemented?

Credential-based (mobile PKI)
58%
Mobile push
47%
Biometrics
40%
FIDO
9%

Entrust products Customer Research

Is passwordless access on your 2021 roadmap?

No
67%
Yes
26%
Already deployed
7%

Entrust products Customer Research

Is passwordless access on your 2021 roadmap?

No
74%
Yes
21%
Already deployed
5%

Entrust products Customer Research

What is your IAM direction for 2021?

Augment your existing IAM implementation – i.e. support new/different authenticators and use cases
48%
Manage your existing IAM implementation (no change)
43%
Migrate to the cloud
35%
Consolidate your different IAM solutions
33%
Replace your existing IAM implementation
13%

Entrust products Customer Research

What is your IAM direction for 2021?

Manage your existing IAM implementation (no change)
52%
Augment your existing IAM implementation – i.e. support new/different authenticators and use cases
38%
Migrate to the cloud
28%
Consolidate your different IAM solutions
21%
Replace your existing IAM implementation
7%

Entrust products Customer Research

Relative to 2020, did your overall 2021 IT budget…

Increase
41%
Stay the same
41%
Decrease
19%

Entrust products Customer Research

Relative to 2020, did your 2021 Identity and Access Management (IAM) budget…

Increase
50%
Stay the same
41%
Decrease
9%

Entrust products Customer Research

Relative to 2020, did your 2021 Identity and Access Management (IAM) budget…

Stay the same
59%
Increase
32%
Decrease
9%

Entrust products Customer Research

Relative to 2020, did your overall 2021 IT budget…

Increase
42%
Stay the same
37%
Decrease
21%

Entrust products Customer Research

Relative to 2020, did your overall 2021 IT budget…

Increase
30%
Stay the same
51%
Decrease
19%



More Research on Entrust