The business challenges that led the profiled company to evaluate and ultimately select Entrust Datacard:
- Reports that they considered 3 or more other vendors but chose Entrust Datacard for their instant issuance solution.
The key features and functionalities of Entrust Datacard that the surveyed company uses:
- Selected Entrust Datacard for their instant issuance solution because of:
- The quality of the cards produced
- Reports that they have to have instant issuance for their in-branch service.
- Uses instant issuance for the following products:
The surveyed company achieved the following results with Entrust Datacard:
- Reports that their customer service satisfaction scores increased after implementing instant issuance.
- Realized the following benefits from offering instant issuance:
- Experienced a positive impact on customer service and better met customer needs
- Increased the amount of new account openings
- Reduced costs
- Customer response upon hearing that their organization offers instant issuance:
- Reports that instant issuance paid for itself in more than a year, but less than two years.