TechValidate Research on Entrust

12 Case Studies


Entrust Datacard Case Study

Twinstar Credit Union

Introduction

This case study of Twinstar Credit Union is based on a May 2018 survey of Entrust Datacard customers by TechValidate, a 3rd-party research service.

“Being able to instantly issue cards in branch has positively impacted our customer service metrics, which is key to our continued success.”

“Their product works well.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Entrust Datacard:

  • Reports that they considered 3 or more other vendors but chose Entrust Datacard for their instant issuance solution.

Use Case

The key features and functionalities of Entrust Datacard that the surveyed company uses:

  • Selected Entrust Datacard for their instant issuance solution because of:
    • The quality of the cards produced
  • Reports that they have to have instant issuance for their in-branch service.
  • Uses instant issuance for the following products:
    • Debit
    • Credit
    • ATM

Results

The surveyed company achieved the following results with Entrust Datacard:

  • Reports that their customer service satisfaction scores increased after implementing instant issuance.
  • Realized the following benefits from offering instant issuance:
    • Experienced a positive impact on customer service and better met customer needs
    • Increased the amount of new account openings
    • Reduced costs
  • Customer response upon hearing that their organization offers instant issuance:
    • Happy
    • Relieved
  • Reports that instant issuance paid for itself in more than a year, but less than two years.

Entrust Datacard Case Study

Medium Enterprise Insurance Company

Introduction

This case study of a medium enterprise insurance company is based on a September 2015 survey of Entrust Datacard customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“The ease of use has helped our employees/clients transparently continue to work without tripping over security red tape.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Entrust Datacard:

  • Solved the following challenges by deploying Entrust Datacard’s authentication solution:
    • Reduced the amount of security risk
    • Simplified the authentication process for end users
    • Met regulatory requirement standards
    • Replaced an existing authentication solution they felt no longer met their needs
  • Evaluated the following vendors before choosing Entrust Datacard:
    • RSA
    • Secure Auth
    • Symantec
    • Nexus

Use Case

The key features and functionalities of Entrust Datacard that the surveyed company uses:

  • Most important product features to the purchasing decision:
    • Broad support for many authenticators and use cases
    • Mobile push authentication / mobile solution suite
    • Risk based authentication / transparent authentication
    • User self-service features
    • Future-proof platform (ie: support for next generation authentication methods)
    • Deployment flexibility with rich integrations, APIs, and SDKs

Results

The surveyed company achieved the following results with Entrust Datacard:

  • Realized a Return on Investment in 9-12 months after implementing Entrust Datacard’s authentication solution.
  • Increased productivity for their IT staff by 4+ hours per work week with Entrust Datacard’s authentication solution.

Entrust Datacard Case Study

Large Enterprise Insurance Company

Introduction

This case study of a large enterprise insurance company is based on a September 2015 survey of Entrust Datacard customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“It improves security.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Entrust Datacard:

  • Solved the following challenges by deploying Entrust Datacard’s authentication solution:
    • Reduced the amount of security risk
    • Simplified the authentication process for end users
    • Met regulatory requirement standards
  • Evaluated the following vendors before choosing Entrust Datacard:
    • None

Use Case

The key features and functionalities of Entrust Datacard that the surveyed company uses:

  • Most important product features to the purchasing decision:
    • Broad support for many authenticators and use cases
    • User self-service features

Results

The surveyed company achieved the following results with Entrust Datacard:

  • Realized >75% of Return on Investment as a result of implementing Entrust Datacard’s authentication solution
  • Increased productivity for their IT staff by 15-60 minutes per work week with Entrust Datacard’s authentication solution
  • Reduced costs by >75% with Entrust Datacard’s authentication solution

Entrust Datacard Case Study

Large Enterprise Health Care Company

Introduction

This case study of a large enterprise health care company is based on a September 2015 survey of Entrust Datacard customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Self Service is great, and using the deployed mobile tokens has saved us untold hours of support and management of tokens.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Entrust Datacard:

  • Solved the following challenges by deploying Entrust Datacard’s authentication solution:
    • Reduced the amount of security risk
    • Simplified the authentication process for end users
    • Met regulatory requirement standards
    • Reduced costs
    • Replaced an existing authentication solution they felt no longer met their needs
  • Evaluated the following vendors before choosing Entrust Datacard:
    • RSA
    • Symantec
    • McAfee

Use Case

The key features and functionalities of Entrust Datacard that the surveyed company uses:

  • Most important product features to the purchasing decision:
    • Broad support for many authenticators and use cases
    • Risk based authentication / transparent authentication
    • User self-service features

Results

The surveyed company achieved the following results with Entrust Datacard:

  • Realized a Return on Investment in 9-12 months after implementing Entrust Datacard’s authentication solution.
  • Realized >75% of Return on Investment as a result of implementing Entrust Datacard’s authentication solution.
  • Increased productivity for their IT staff by 1-2 hours per work week with Entrust Datacard’s authentication solution.
  • Reduced costs by >75% with Entrust Datacard’s authentication solution.

Entrust Datacard Case Study

Large Enterprise Health Care Company

Introduction

This case study of a large enterprise health care company is based on a September 2015 survey of Entrust Datacard customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Simplified our remote access structure as well as how we supported it to a single solution and interface, winning!”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Entrust Datacard:

  • Solved the following challenges by deploying Entrust Datacard’s authentication solution:
    • Reduced the amount of security risk
    • Simplified the authentication process for end users
    • Met regulatory requirement standards
  • Evaluated the following vendors before choosing Entrust Datacard:
    • RSA
    • Secure Auth

Use Case

The key features and functionalities of Entrust Datacard that the surveyed company uses:

  • Most important product features to the purchasing decision:
    • Broad support for many authenticators and use cases
    • Deployment flexibility with rich integrations, APIs, and SDKs

Results

The surveyed company achieved the following results with Entrust Datacard:

  • Realized a Return on Investment in 6-9 months after implementing Entrust Datacard’s authentication solution.
  • Increased productivity for their IT staff by 1-2 hours per work week with Entrust Datacard’s authentication solution.
  • Reduced costs by >75% with Entrust Datacard’s authentication solution.

Entrust Datacard Case Study

Large Enterprise Health Care Company

Introduction

This case study of a large enterprise health care company is based on a September 2015 survey of Entrust Datacard customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Entrust Datacard:

  • Solved the following challenges by deploying Entrust Datacard’s authentication solution:
    • Reduced the amount of security risk
    • Met regulatory requirement standards
    • Replaced an existing authentication solution they felt no longer met their needs
  • Evaluated the following vendors before choosing Entrust Datacard:
    • RSA
    • Symantec

Use Case

The key features and functionalities of Entrust Datacard that the surveyed company uses:

  • Most important product features to the purchasing decision:
    • Risk based authentication / transparent authentication
    • Future-proof platform (ie: support for next generation authentication methods)
    • Deployment flexibility with rich integrations, APIs, and SDKs

Results

The surveyed company achieved the following results with Entrust Datacard:

  • Realized a Return on Investment in 6-9 months after implementing Entrust Datacard’s authentication solution.
  • Reduced costs by 0% with Entrust Datacard’s authentication solution.

Entrust Datacard Case Study

Fortune 500 Telecommunications Services Company

Introduction

This case study of a Fortune 500 telecommunications services company is based on a September 2015 survey of Entrust Datacard customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Entrust Datacard helps secure the environment.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Entrust Datacard:

  • Solved the following challenge by deploying Entrust Datacard’s authentication solution:
    • Reduced the amount of security risk
  • Evaluated the following vendors before choosing Entrust Datacard:
    • RSA
    • Secure Auth
    • Symantec

Use Case

The key features and functionalities of Entrust Datacard that the surveyed company uses:

  • Most important product features to the purchasing decision:
    • Risk based authentication / transparent authentication
    • User self-service features
    • Deployment flexibility with rich integrations, APIs, and SDKs

Results

The surveyed company achieved the following results with Entrust Datacard:

  • Realized a Return on Investment in 1+ year after implementing Entrust Datacard’s authentication solution.
  • Realized 1-9% of Return on Investment as a result of implementing Entrust Datacard’s authentication solution.

Entrust Datacard Case Study

Medium Enterprise Telecommunications Services Company

Introduction

This case study of a medium enterprise telecommunications services company is based on a September 2015 survey of Entrust Datacard customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Entrust Datacard kept the business running despite not having all users in the office.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Entrust Datacard:

  • Solved the following challenges by deploying Entrust Datacard’s authentication solution:
    • Reduced the amount of security risk
    • Simplified the authentication process for end users
    • Increased productivity for IT staff and employees
    • Met regulatory requirement standards
    • Reduced costs
    • Replaced an existing authentication solution they felt no longer met their needs
  • Evaluated the following vendor before choosing Entrust Datacard:
    • RSA

Use Case

The key features and functionalities of Entrust Datacard that the surveyed company uses:

  • Most important product features to the purchasing decision:
    • Risk based authentication / transparent authentication
    • Deployment flexibility with rich integrations, APIs, and SDKs

Results

The surveyed company achieved the following results with Entrust Datacard:

  • Realized a Return on Investment in 1+ year after implementing Entrust Datacard’s authentication solution.
  • Realized 50-74% of Return on Investment as a result of implementing Entrust Datacard’s authentication solution.
  • Increased productivity for their IT staff by 1-2 hours per work week with Entrust Datacard’s authentication solution.
  • Reduced costs by 25-49% with Entrust Datacard’s authentication solution.

Entrust Datacard Case Study

Fortune 500 Telecommunications Services Company

Introduction

This case study of a Fortune 500 telecommunications services company is based on a September 2015 survey of Entrust Datacard customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Self-service soft token activation alleviates IT support needs.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Entrust Datacard:

  • Solved the following challenges by deploying Entrust Datacard’s authentication solution:
    • Reduced the amount of security risk
    • Simplified the authentication process for end users
    • Met regulatory requirement standards
    • Reduced costs
    • Replaced an existing authentication solution they felt no longer met their needs
  • Evaluated the following vendors before choosing Entrust Datacard:
    • RSA
    • Gemalto
    • SafeNet
    • Symantec

Use Case

The key features and functionalities of Entrust Datacard that the surveyed company uses:

  • Most important product features to the purchasing decision:
    • Broad support for many authenticators and use cases
    • Risk based authentication / transparent authentication
    • User self-service features
    • Deployment flexibility with rich integrations, APIs, and SDKs

Results

The surveyed company achieved the following results with Entrust Datacard:

  • Realized a Return on Investment in 9-12 months after implementing Entrust Datacard’s authentication solution.
  • Realized 25-49% of Return on Investment as a result of implementing Entrust Datacard’s authentication solution.
  • Increased productivity for their IT staff by 0-15 minutes per work week with Entrust Datacard’s authentication solution.
  • Reduced costs by 25-49% with Entrust Datacard’s authentication solution.

Entrust Datacard Case Study

Medium Enterprise Telecommunications Services Company

Introduction

This case study of a medium enterprise telecommunications services company is based on an October 2015 survey of Entrust Datacard customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Entrust Datacard:

  • Solved the following challenges by deploying Entrust Datacard’s authentication solution:
    • Reduced the amount of security risk
    • Simplified the authentication process for end users
    • Increased productivity for IT staff and employees
    • Met regulatory requirement standards
  • Evaluated the following vendors before choosing Entrust Datacard:
    • RSA
    • Duo Security
    • SafeNet
    • Vasco

Use Case

The key features and functionalities of Entrust Datacard that the surveyed company uses:

  • Most important product features to the purchasing decision:
    • Broad support for many authenticators and use cases
    • Mobile push authentication / mobile solution suite
    • User self-service features

Results

The surveyed company achieved the following results with Entrust Datacard:

  • Increased productivity for their IT staff by 1-2 hours per work week with Entrust Datacard’s authentication solution.

Case Study: Large Enterprise Computer Services Company

Introduction

This case study of a large enterprise computer services company is based on a March 2016 survey of Entrust Datacard customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Nice technical support engineer.”

Challenges

  • Main reason for purchasing an SSL certificate:
    • Security
  • Considered the following competitors before purchasing from Entrust:
    • Symantec
    • Thawte

Use Case

  • Was looking for the following information when they visited the Entrust website:
    • SSL Certificate types
  • Had an easy time navigating and finding what they were looking for with the entrust.com website.
  • Impressions of the information provided on entrust.com:
    • Was educational and just what they were looking for

Results

  • Rates the following value attributes in their decision to buy from Entrust:
    • CA reputation: extremely important
    • Support: extremely important
    • Global trust: extremely important
    • Bundled web security services: extremely important
    • Reliability & performance: extremely important

Entrust Datacard Case Study

IT Servicios de Venezuela

Introduction

This case study of IT Servicios de Venezuela is based on a September 2015 survey of Entrust Datacard customers by TechValidate, a 3rd-party research service.

“The time of development was reduced a lot, and this helped the migration to Entrust Datacard.”

“I had the pleasure to work with this product for second-factor authentication with many customers, especially with online banking, and the results were very successful.”

Challenges

  • Solved the following challenges by deploying Entrust Datacard’s authentication solution:
    • Reduced the amount of security risk
    • Simplified the authentication process for end users
    • Met regulatory requirement standards
    • Reduced costs
    • Replaced an existing authentication solution they felt no longer met their needs
  • Evaluated the following vendor before choosing Entrust Datacard:
    • RSA

Use Case

  • Most important product features to the purchasing decision:
    • Broad support for many authenticators and use cases
    • Risk based authentication / transparent authentication
    • Future-proof platform (ie: support for next generation authentication methods)
    • Deployment flexibility with rich integrations, APIs, and SDKs

Results

  • Realized a Return on Investment in 9-12 months after implementing Entrust Datacard’s authentication solution.
  • Realized 25-49% of Return on Investment as a result of implementing Entrust Datacard’s authentication solution.
  • Increased productivity for their IT staff by 2-3 hours per work week with Entrust Datacard’s authentication solution.
  • Reduced costs by 25-49% with Entrust Datacard’s authentication solution.



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