TechValidate Research on Entrust Datacard

Introduction

This case study of IT Servicios de Venezuela is based on a September 2015 survey of Entrust Datacard customers by TechValidate, a 3rd-party research service.

Challenges

• Solved the following challenges by deploying Entrust Datacard’s authentication solution:
  • Reduced the amount of security risk
  • Simplified the authentication process for end users
  • Met regulatory requirement standards
  • Reduced costs
  • Replaced an existing authentication solution they felt no longer met their needs
• Evaluated the following vendor before choosing Entrust Datacard:
  • RSA

Use Case

• Most important product features to the purchasing decision:
  • Broad support for many authenticators and use cases
  • Risk based authentication / transparent authentication
  • Future-proof platform (ie: support for next generation authentication methods)
  • Deployment flexibility with rich integrations, APIs, and SDKs

Results

• Realized a Return on Investment in 9-12 months after implementing Entrust Datacard’s authentication solution.
• Realized 25-49% of Return on Investment as a result of implementing Entrust Datacard’s authentication solution.
• Increased productivity for their IT staff by 2-3 hours per work week with Entrust Datacard’s authentication solution.
• Reduced costs by 25-49% with Entrust Datacard’s authentication solution.

Introduction

This case study of a large enterprise computer services company is based on a March 2016 survey of Entrust Datacard customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

• Main reason for purchasing an SSL certificate:
  • Security
• Considered the following competitors before purchasing from Entrust:
  • Symantec
  • Thawte

Use Case

• Was looking for the following information when they visited the Entrust website:
  • SSL Certificate types
• Had an easy time navigating and finding what they were looking for with the entrust.com website.
• Impressions of the information provided on entrust.com:
  • Was educational and just what they were looking for

Results

• Rates the following value attributes in their decision to buy from Entrust:
  • CA reputation: extremely important
  • Support: extremely important
  • Global trust: extremely important
  • Bundled web security services: extremely important
  • Reliability & performance: extremely important