TechValidate Research on Entrust Datacard

Introduction

This case study of a large enterprise computer services company is based on a March 2016 survey of Entrust Datacard customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

• Main reason for purchasing an SSL certificate:
  • Security
• Considered the following competitors before purchasing from Entrust:
  • Symantec
  • Thawte

Use Case

• Was looking for the following information when they visited the Entrust website:
  • SSL Certificate types
• Had an easy time navigating and finding what they were looking for with the entrust.com website.
• Impressions of the information provided on entrust.com:
  • Was educational and just what they were looking for

Results

• Rates the following value attributes in their decision to buy from Entrust:
  • CA reputation: extremely important
  • Support: extremely important
  • Global trust: extremely important
  • Bundled web security services: extremely important
  • Reliability & performance: extremely important

Introduction

This case study of a large enterprise health care company is based on a September 2015 survey of Entrust Datacard customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Entrust Datacard:

• Solved the following challenges by deploying Entrust Datacard’s authentication solution:
  • Reduced the amount of security risk
  • Simplified the authentication process for end users
  • Met regulatory requirement standards
  • Reduced costs
  • Replaced an existing authentication solution they felt no longer met their needs
• Evaluated the following vendors before choosing Entrust Datacard:
  • RSA
  • Symantec
  • McAfee

Use Case

The key features and functionalities of Entrust Datacard that the surveyed company uses:

• Most important product features to the purchasing decision:
  • Broad support for many authenticators and use cases
  • Risk based authentication / transparent authentication
  • User self-service features

Results

The surveyed company achieved the following results with Entrust Datacard:

• Realized a Return on Investment in 9-12 months after implementing Entrust Datacard’s authentication solution.
• Realized >75% of Return on Investment as a result of implementing Entrust Datacard’s authentication solution.
• Increased productivity for their IT staff by 1-2 hours per work week with Entrust Datacard’s authentication solution.
• Reduced costs by >75% with Entrust Datacard’s authentication solution.