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TechValidate Research on Entrust Datacard

These pages present data that TechValidate has sourced via direct research with verified customers and users of Entrust Datacard. TechValidate stands behind the authenticity of all published data. Learn more »



977 Customers Surveyed

7,022 Data Points Collected

68 Published TechFacts

27 Published Charts

2 Published Case Studies



Selected Research Highlights


State and Local Government

Which product features were the most important to your purchasing decision?

Broad support for many authenticators and use cases
56%
Risk based authentication / Transparent authentication
28%
User self-service features
39%
Future-proof platform (ie: support for next generation authentication methods)
39%
Deployment flexibility with rich integrations, APIs, and SDKs
17%

Case Study: Large Enterprise Computer Services Company

Introduction

This case study of a large enterprise computer services company is based on a March 2016 survey of Entrust Datacard customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Nice technical support engineer.”

Challenges

  • Main reason for purchasing an SSL certificate:
    • Security
  • Considered the following competitors before purchasing from Entrust:
    • Symantec
    • Thawte

Use Case

  • Was looking for the following information when they visited the Entrust website:
    • SSL Certificate types
  • Had an easy time navigating and finding what they were looking for with the entrust.com website.
  • Impressions of the information provided on entrust.com:
    • Was educational and just what they were looking for

Results

  • Rates the following value attributes in their decision to buy from Entrust:
    • CA reputation: extremely important
    • Support: extremely important
    • Global trust: extremely important
    • Bundled web security services: extremely important
    • Reliability & performance: extremely important

Rating the Importance of Value Props

How important were the following value attributes in your decision to buy from Entrust?

S Extremely Important S Very Important S Moderately Important S Not At All Important

CA reputation
Support
Global Trust
Bundled web security services
Reliability & performance

Case Study: IT Servicios De Venezuela

Introduction

This case study of IT Servicios de Venezuela is based on a September 2015 survey of Entrust Datacard customers by TechValidate, a 3rd-party research service.

“The time of development was reduced a lot, and this helped the migration to Entrust Datacard.”

“I had the pleasure to work with this product for second factor authentication with many customers, especially with online banking, and the results were very successful.”

Challenges

  • Solved the following challenges by deploying Entrust Datacard’s authentication solution:
    • Reduced the amount of security risk
    • Simplified the authentication process for end users
    • Met regulatory requirement standards
    • Reduced costs
    • Replaced an existing authentication solution they felt no longer met their needs
  • Evaluated the following vendor before choosing Entrust Datacard:
    • RSA

Use Case

  • Most important product features to the purchasing decision:
    • Broad support for many authenticators and use cases
    • Risk based authentication / transparent authentication
    • Future-proof platform (ie: support for next generation authentication methods)
    • Deployment flexibility with rich integrations, APIs, and SDKs

Results

  • Realized a Return on Investment in 9-12 months after implementing Entrust Datacard’s authentication solution.
  • Realized 25-49% of Return on Investment as a result of implementing Entrust Datacard’s authentication solution.
  • Increased productivity for their IT staff by 2-3 hours per work week with Entrust Datacard’s authentication solution.
  • Reduced costs by 25-49% with Entrust Datacard’s authentication solution.

Ryan Bayless, a Senior IT Architect at Sagitec Solutions, is very likely to recommend Entrust Datacard for the following reason:

Awesome product and support!

An IT Specialist of a federal government is very likely to recommend Entrust Datacard for the following reason:

Entrust Datacard has always had great customer service and adds useful enhancements to the products we use (Identityguard and SSL certificates).



More to Explore



About Entrust Datacard

Entrust's software authentication platform manages today’s most secure identity credentials, solving their customers’ digital security challenges in cloud and mobile security, physical and logical access, citizen eID initiatives, certificate management, and SSL.

Entrust Datacard Website   Entrust Datacard Website