Original Research on Entrust

Entrust products Customer Research

Relative to 2020, did your 2021 Identity and Access Management (IAM) budget…

Stay the same	59%
Increase	32%
Decrease	9%

Entrust Datacard Customer Research

Reasons why customers chose Entrust Datacard over RSA

Which product features were the most important to your purchasing decision?

Broad support for many authenticators and use cases	65%
User self-service features	48%
Deployment flexibility with rich integrations, APIs, and SDKs	37%
Mobile Push authentication / Mobile solution suite	34%
Risk based authentication / Transparent authentication	33%
Future-proof platform (ie: support for next generation authentication methods)	25%

Entrust Datacard Case Study

Twinstar Credit Union

Introduction

This case study of Twinstar Credit Union is based on a May 2018 survey of Entrust Datacard customers by TechValidate, a 3rd-party research service.

“Being able to instantly issue cards in branch has positively impacted our customer service metrics, which is key to our continued success.”

“Their product works well.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Entrust Datacard:

Reports that they considered 3 or more other vendors but chose Entrust Datacard for their instant issuance solution.

Use Case

The key features and functionalities of Entrust Datacard that the surveyed company uses:

Selected Entrust Datacard for their instant issuance solution because of:
- The quality of the cards produced
Reports that they have to have instant issuance for their in-branch service.
Uses instant issuance for the following products:
- Debit
- Credit
- ATM

Results

The surveyed company achieved the following results with Entrust Datacard:

Reports that their customer service satisfaction scores increased after implementing instant issuance.
Realized the following benefits from offering instant issuance:
- Experienced a positive impact on customer service and better met customer needs
- Increased the amount of new account openings
- Reduced costs
Customer response upon hearing that their organization offers instant issuance:
- Happy
- Relieved
Reports that instant issuance paid for itself in more than a year, but less than two years.

Entrust Customer Fact

Motorola Solutions is very satisfied with the self-service capabilities and ease of use of the Entrust Certificate Services (ECS) platform.

Entrust Datacard Case Study

Medium Enterprise Telecommunications Services Company

Introduction

This case study of a medium enterprise telecommunications services company is based on an October 2015 survey of Entrust Datacard customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Entrust Datacard:

Solved the following challenges by deploying Entrust Datacard’s authentication solution:
- Reduced the amount of security risk
- Simplified the authentication process for end users
- Increased productivity for IT staff and employees
- Met regulatory requirement standards
Evaluated the following vendors before choosing Entrust Datacard:
- RSA
- Duo Security
- SafeNet
- Vasco

Use Case

The key features and functionalities of Entrust Datacard that the surveyed company uses:

Most important product features to the purchasing decision:
- Broad support for many authenticators and use cases
- Mobile push authentication / mobile solution suite
- User self-service features

Results

The surveyed company achieved the following results with Entrust Datacard:

Increased productivity for their IT staff by 1-2 hours per work week with Entrust Datacard’s authentication solution.

Entrust Datacard Customer Review

5/5 Stars

Please provide any specific feedback on the product features or its ease of use.

The chip card plugin with FIS allows our bankers to be fast and efficient when they print debit cards. It also greatly reduces the chance for errors which makes the service even better for our clients.

TechValidate Research on Entrust

These pages present data that TechValidate has sourced via direct research with verified customers and users of Entrust. TechValidate stands behind the authenticity of all published data. Learn more »

About TechValidate Research

Selected Research Highlights

Reasons why customers chose Entrust Datacard over RSA

Twinstar Credit Union

Introduction

Challenges

Use Case

Results

Company Profile

About Entrust Datacard

Medium Enterprise Telecommunications Services Company

Introduction

Challenges

Use Case

Results

Company Profile

About Entrust Datacard

Please provide any specific feedback on the product features or its ease of use.

Please provide any additional feedback or information that you would like to share.

More to Explore

About Entrust

Entrust's software authentication platform manages today’s most secure identity credentials, solving their customers’ digital security challenges in cloud and mobile security, physical and logical access, citizen eID initiatives, certificate management, and SSL.