TechValidate Research on Vidyo

These pages present data that TechValidate has sourced via direct research with verified customers and users of Vidyo. TechValidate stands behind the authenticity of all published data. Learn more »



469 Data Points Collected

19 Published TechFacts

2 Published Charts

8 Published Case Studies



Selected Research Highlights


Enghouse Vidyo Case Study

Birth Center Of Denver

Introduction

This case study of Birth Center of Denver is based on a March 2021 survey of Enghouse Vidyo customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Enghouse Vidyo:

  • The vendors they replaced or evaluated before choosing Vidyo:
    • Zoom
    • GoToMeeting
  • The challenges they were experiencing with their previous vendor(s) prompting them to evaluate Vidyo:
    • Lack of feature parity on all platforms (desktop, mobile, webRTC)

Use Case

The key features and functionalities of Enghouse Vidyo that the surveyed company uses:

  • The Vidyo products the organization is currently using:
    • VidyoConnect
    • VidyoRooms
  • The top purchasing drivers for buying Vidyo:
    • Reducing costs
    • Meeting compliance regulations
    • Integration capability
    • Secure calls and data
  • Rates the following Vidyo capabilities compared to the competition:
    • Security: not better
    • Ease of use: not better
    • Reliability: not better
    • Features: better
    • Integration: better

Results

The surveyed company achieved the following results with Enghouse Vidyo:

  • They greatly increased their usage of Vidyo internally due to the pandemic
  • The operational benefits their organization realized following the deployment of Vidyo:
    • Improved customer experience
  • They increased the productivity of their staff by 10-20% using Vidyo
  • They increased their user satisfaction by 30-40% with Vidyo

Enghouse Vidyo Customer Testimonial

Vidyo has allowed the organization to create a telehealth infrastructure to meet patients where they are and offer a robust opportunity for telehealth whether direct to consumer or with higher end clinic needs with multiple cameras and medical devices. In addition the Vidyo support team is always willing to engage when any issue or opportunity presents which is both helpful and comforting.

Crile Crisler, Senior Director, Methodist Le Bonheur Healthcare

Enghouse Vidyo Case Study

Medical University Of South Carolina

Introduction

This case study of Medical University of South Carolina is based on a March 2021 survey of Enghouse Vidyo customers by TechValidate, a 3rd-party research service.

“Vidyo provides us with the ability to deploy telehealth programs and services to rural South Carolina "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Enghouse Vidyo:

  • The vendors they replaced or evaluated before choosing Vidyo:
    • Zoom
    • Epic Systems
    • GoToMeeting
    • BlueJeans
    • Lifesize
    • Webex
  • The challenges they were experiencing with their previous vendor(s) prompting them to evaluate Vidyo:
    • Call drop rates
    • Customer usability issues
    • Lack of integrations
    • Price point
    • Lack of feature parity on all platforms (desktop, mobile, webRTC)

Use Case

The key features and functionalities of Enghouse Vidyo that the surveyed company uses:

  • The Vidyo products the organization is currently using:
    • VidyoConnect
    • VidyoRooms
  • The top purchasing drivers for buying Vidyo:
    • Integration capability
    • Secure calls and data
    • Choice in deployment
    • Video quality
    • Ability to perform in variable bandwidth rural areas
  • Rates the following Vidyo capabilities compared to the competition:
    • Security: significantly better
    • Ease of use: best in class
    • Reliability: best in class
    • Features: best in class
    • Integration: significantly better

Results

The surveyed company achieved the following results with Enghouse Vidyo:

  • The operational benefits their organization realized following the deployment of Vidyo:
    • Delivered faster performance
    • Improved customer experience
  • They increased the productivity of their staff by 20-30% using Vidyo
  • They increased their user satisfaction by 30-40% with Vidyo

Enghouse Vidyo Customer Testimonial

Since we already had Vidyo setup and configured, we just had to expand our hardware to support the increased capacity at our organization. We were able to support thousands more patients than ever before and satisfied a great need for our patients.

Lauren Richards, IT Manager, Allegheny Health Network

Enghouse Vidyo Customer Research

By what percentage did Vidyo increase the productivity of your staff?

Up to 10%
38%
10-20%
18%
20-30%
15%
30-40%
15%
Greater than 50%
9%
40-50%
6%

Enghouse Vidyo Customer Research

What types of operational benefits did your organization realize following the deployment of Vidyo?

Improved the efficiency of a business process
37%
Improved customer experience
34%
Met regulatory compliance standards
29%
Delivered faster performance
21%
Improved data protection of critical information
18%


More to Explore



About Vidyo

Enghouse Systems Limited is a leading global provider of enterprise software solutions serving a variety of distinct vertical markets. Its strategy is to build a larger and more diverse software company through strategic acquisitions and managed growth

  Enghouse Website