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TechValidate Research on EMS Software

These pages present data that TechValidate has sourced via direct research with verified customers and users of EMS Software. TechValidate stands behind the authenticity of all published data. Learn more »



2,007 Customers Surveyed

16,162 Data Points Collected

95 Published TechFacts

21 Published Charts

43 Published Case Studies



Selected Research Highlights


Case Study: AIG

Introduction

This case study of AIG is based on a February 2016 survey of EMS Software customers by TechValidate, a 3rd-party research service.

“EMS is a versatile tool; there are so many great features that can enhance the reservation or booking experience.”

Challenges

  • Chose EMS over the competition for the following reason:
    • Easiest to install and use
  • EMS solved:
    • The manual and inefficient scheduling process
    • The need for a solution that integrated with major resource management systems, such as video conferencing, catering, etc.
    • Wanting a vendor that provided excellent customer support
    • The lack of information about space utilization, such as when and how often rooms were being used
    • The lack of visibility into use of resources and services fulfilled
    • Employees lacking the flexibility to reserve spaces that support varied work and tasks

Use Case

  • Migrated to EMS software from:
    • Microsoft Outlook

Results

  • Chose EMS software over:
    • CREST
  • EMS significantly reduced costs by:
    • Consolidating the number of systems used to schedule and manage a meeting into just one system
  • EMS increased productivity by:
    • Reducing administrative time spent managing meetings
    • Improving attendee communication, allowing meetings to start on time
    • Allowing attendees to focus on the meeting topic rather than spend time resolving unfulfilled service needs
  • EMS has increased employee satisfaction by:
    • Creating an environment where AIG can offer their employees the flexibility to choose when, where and how they work
  • EMS has enabled AIG to differentiate their brand by:
    • Creating positive meeting experiences with prospects, partners, and customers

EMS Software Customer Fact

Competitive Win

A large enterprise professional services company chose EMS software over Asure Software (Meeting Room Manager), Condeco, Rendezvous, and Datacraft.

EMS Customer Research

What challenge(s) led you to select EMS?

Manual scheduling processes were inefficient and cumbersome
52%
Lack of visibility into all meetings and events happening now and in the future
37%
Breakdown in communication among departments required to manage a meeting or event
33%
Lack of information about space utilization, such as when and how often rooms were being used
30%
Lack of visibility into use of resources and services fulfilled
26%
Needed a solution that integrated with major resource management systems, such as video conferencing, catering, etc.
22%
Had to use multiple systems to make a complete meeting reservation
15%
Other
22%

EMS Customer Research

EMS has allowed us to reduce costs by:

Consolidating the number of systems used to schedule and manage a meeting into just one system
60%
Reducing the number of wasted service deliveries on changed or canceled meetings
30%
Reducing energy usage by automating HVAC operations
5%

EMS Software Enables Effcient Scheduling Process

55% of surveyed customers solved the manual and ineffcient scheduling process with EMS.

Case Study: Stanford University

Introduction

This case study of Stanford University is based on a September 2015 survey of EMS Software customers by TechValidate, a 3rd-party research service.

Challenges

  • Chose EMS Software over the competition because:
    • Capabilities best matched our requirements
  • EMS solved:
    • The manual and inefficient scheduling process
    • Microsoft Outlook capabilities were no longer sufficient
    • Meeting spaces being regularly double booked
    • Having to use multiple systems to make a complete meeting reservation

Use Case

  • Migrated to EMS from:
    • Microsoft Outlook

Results

  • Chose EMS over:
    • CollegeNet
  • Realized ROI in less than 12 months from our investment in EMS.
  • EMS increased productivity by:
    • Reducing time spent booking a meeting


More to Explore



About EMS Software

EMS Software™ helps millions of people create great meetings. AIG, Yale University, Accenture, and thousands of others rely on EMS Software to increase productivity, attract and retain people, reduce costs, and differentiate their brand. EMS Software offers depth and breadth of functionality, a fast and easy way to schedule a meeting, and an exceptional customer experience.

EMS Software Website   EMS Software Website