TechValidate Research on Emburse

Emburse Case Study

Emburse provided this Healthcare organization what they call a “best-in-class” solution


This case study of a medium enterprise healthcare company is based on a September 2022 survey of Emburse customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Emburse helps us to automate manual tasks and optimize company spend.”

“Our finance team has been able to reallocate expense management resources, enabling employees to focus on more strategic priorities.”


The business challenges that led the profiled company to evaluate and ultimately select Emburse:

  • The business challenge(s) that led them to evaluate and ultimately select Emburse:
    • Data errors with manual data entry process
    • Lack of data and reports to help drive insights to improve business impact
    • Need for digital records and tracking
  • The other solutions they evaluated before selecting Emburse:
    • Concur
  • The other expense solutions their organization has used prior to Emburse:
    • Concur

Use Case

The key features and functionalities of Emburse that the surveyed company uses:

  • The Emburse Expense product(s) they currently use:
    • Emburse Chrome River
  • Level of satisfaction with Emburse in the following areas:
    • Ability to reduce errors caused by manual data entry: extremely satisfied
    • Visibility into spend: extremely satisfied
    • Ability to make data-driven decisions and contribute to business KPIs: extremely satisfied
    • Ability to improve the timeliness and efficiency of expense submissions and reimbursements process: extremely satisfied
    • Time savings by automating manual tasks: extremely satisfied
    • Ability to provide better oversight into costs and expenses: extremely satisfied
    • Compliance of expense policies: extremely satisfied
    • Digital records and workflow tracking: extremely satisfied
    • Efficiency of finance team operations: extremely satisfied
  • The Emburse capabilities they find most valuable:
    • Expense report creation speed
    • Receipt capture
    • Ease of use
    • Analytics


The surveyed company achieved the following results with Emburse:

  • The rating of the following capabilities compared to the competition/previous solutions:
    • Policy control: best-in-class
    • Expense report creation speed: best-in-class
    • System reliability: best-in-class
    • Analytics: best-in-class
    • Support and training: best-in-class
    • Mobile capabilities: best-in-class
    • Expense routing and workflows: best-in-class
  • Emburse has helped them achieve the following:
    • Increasing company expense policy compliance
    • Better enablement of remote work with cloud-based, paperless solutions
    • Having more visibility to employee spend
  • How much time per month their finance team saved using Emburse: 1-5 hours
  • Enforcing their expense policies through Emburse has saved them the following percentage of employee spend annually: 5-10%
  • Their company saw a return on investment in: 2 weeks – 8 weeks

About This Data

This data was sourced directly from verified users of Emburse by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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