Original Research on Emburse

Emburse Customer Research

Faster invoice processing with Emburse

How long does it take to process an invoice (from receipt to ready-to-pay)?

1-5 days: 67%

6-10 days: 25%

11-20 days: 5%

21-30 days: 3%

Emburse Case Study

Emburse provided this Healthcare organization what they call a “best-in-class” solution

Introduction

This case study of a medium enterprise healthcare company is based on a September 2022 survey of Emburse customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Emburse helps us to automate manual tasks and optimize company spend.”

“Our finance team has been able to reallocate expense management resources, enabling employees to focus on more strategic priorities.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Emburse:

The business challenge(s) that led them to evaluate and ultimately select Emburse:
- Data errors with manual data entry process
- Lack of data and reports to help drive insights to improve business impact
- Need for digital records and tracking
The other solutions they evaluated before selecting Emburse:
- Concur
The other expense solutions their organization has used prior to Emburse:
- Concur

Use Case

The key features and functionalities of Emburse that the surveyed company uses:

The Emburse Expense product(s) they currently use:
- Emburse Chrome River
Level of satisfaction with Emburse in the following areas:
- Ability to reduce errors caused by manual data entry: extremely satisfied
- Visibility into spend: extremely satisfied
- Ability to make data-driven decisions and contribute to business KPIs: extremely satisfied
- Ability to improve the timeliness and efficiency of expense submissions and reimbursements process: extremely satisfied
- Time savings by automating manual tasks: extremely satisfied
- Ability to provide better oversight into costs and expenses: extremely satisfied
- Compliance of expense policies: extremely satisfied
- Digital records and workflow tracking: extremely satisfied
- Efficiency of finance team operations: extremely satisfied
The Emburse capabilities they find most valuable:
- Expense report creation speed
- Receipt capture
- Ease of use
- Analytics

Results

The surveyed company achieved the following results with Emburse:

The rating of the following capabilities compared to the competition/previous solutions:
- Policy control: best-in-class
- Expense report creation speed: best-in-class
- System reliability: best-in-class
- Analytics: best-in-class
- Support and training: best-in-class
- Mobile capabilities: best-in-class
- Expense routing and workflows: best-in-class
Emburse has helped them achieve the following:
- Increasing company expense policy compliance
- Better enablement of remote work with cloud-based, paperless solutions
- Having more visibility to employee spend
How much time per month their finance team saved using Emburse: 1-5 hours
Enforcing their expense policies through Emburse has saved them the following percentage of employee spend annually: 5-10%
Their company saw a return on investment in: 2 weeks – 8 weeks

Emburse Case Study

CIMA Services rates Emburse as best-in-class solution for Construction companies.

Introduction

This case study of CIMA Services is based on a September 2022 survey of Emburse customers by TechValidate, a 3rd-party research service.

“Emburse helps us to automate manual tasks and optimize company spend.”

“Our finance team has been able to reallocate expense management resources, enabling employees to focus on more strategic priorities.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Emburse:

The business challenge(s) that led them to evaluate and ultimately select Emburse:
- Data errors with manual data entry process
- Need for more timely submission of reimbursable expenses
- Inability to audit expense reports to ensure policy compliance
The other solutions they evaluated before selecting Emburse:
- Concur
- Expensify
- An ERP solution (Netsuite, Sage Intacct, UKG, etc.)
- Using spreadsheets (Microsoft Excel) or manual (paper)
The other expense solutions their organization has used prior to Emburse:
- Spreadsheets (Microsoft Excel) or manual (paper)

Use Case

The key features and functionalities of Emburse that the surveyed company uses:

The Emburse Expense product(s) they currently use:
- Emburse Nexonia
Level of satisfaction with Emburse in the following areas:
- Ability to reduce errors caused by manual data entry: extremely satisfied
- Visibility into spend: extremely satisfied
- Ability to make data-driven decisions and contribute to business KPIs: extremely satisfied
- Ability to improve the timeliness and efficiency of expense submissions and reimbursements process: extremely satisfied
- Time savings by automating manual tasks: extremely satisfied
- Ability to provide better oversight into costs and expenses: extremely satisfied
- Compliance of expense policies: extremely satisfied
- Digital records and workflow tracking: extremely satisfied
- Efficiency of finance team operations: extremely satisfied
The Emburse capabilities they find most valuable:
- Receipt capture
- Ease of use
- Mobile app
- Credit card feed

Results

The surveyed company achieved the following results with Emburse:

The rating of the following capabilities compared to the competition/previous solutions:
- Policy control: best-in-class
- Expense report creation speed: best-in-class
- Credit card reconciliation: best-in-class
- System reliability: best-in-class
- Analytics: best-in-class
- Support and training: best-in-class
- Mobile capabilities: best-in-class
- Expense routing and workflows: best-in-class
Emburse has helped them achieve the following:
- Saving finance teams time so they can focus on more meaningful and strategic work
- Increasing company expense policy compliance
- Better enablement of remote work with cloud-based, paperless solutions
- Having more visibility to employee spend
How much time per month their finance team saved using Emburse: 10-40 hours
Enforcing their expense policies through Emburse has saved them the following percentage of employee spend annually: 5-10%
Their company saw a return on investment in: 2 weeks – 8 weeks

Emburse Customer Satisfaction Rating

Emburse is Easy to Love in AP

A Finance Manager at a large enterprise transportation services company would be very likely to recommend Emburse for this reason:

Emburse Customer Testimonial

What value stands out when using Emburse for AP Automation?

The visibility throughout the payable lifecycle, and the enforcement of internal control policies.

— Mario Riley, AP Manager, AACSB International

Emburse Customer Research

For construction companies, receipt capture capabilities are top of the list.

Which Emburse capabilities do you find most valuable:

Receipt capture	81%
Expense report creation speed	65%
Ease of use	62%
Mobile app	62%

TechValidate Research on Emburse

These pages present data that TechValidate has sourced via direct research with verified customers and users of Emburse. TechValidate stands behind the authenticity of all published data. Learn more »

About TechValidate Research

Selected Research Highlights

Faster invoice processing with Emburse

Emburse provided this Healthcare organization what they call a “best-in-class” solution

Introduction

Challenges

Use Case

Results

Company Profile

CIMA Services rates Emburse as best-in-class solution for Construction companies.

Introduction

Challenges

Use Case

Results

Company Profile

Emburse is Easy to Love in AP

What value stands out when using Emburse for AP Automation?

For construction companies, receipt capture capabilities are top of the list.

More to Explore