TechValidate Research on Emburse

These pages present data that TechValidate has sourced via direct research with verified customers and users of Emburse. TechValidate stands behind the authenticity of all published data. Learn more »

740 Customers Surveyed

6,880 Data Points Collected

49 Published TechFacts

3 Published Charts

4 Published Case Studies

Selected Research Highlights

Emburse Customer Fact

A medium enterprise healthcare company said their finance team has saved 10-40 hours per month using Emburse.

Emburse Customer Research

Faster invoice processing with Emburse

How long does it take to process an invoice (from receipt to ready-to-pay)?

1-5 days: 67%
6-10 days: 25%
11-20 days: 5%
21-30 days: 3%

Emburse Customer Research

For construction companies, receipt capture capabilities are top of the list.

Which Emburse capabilities do you find most valuable:

Receipt capture
Expense report creation speed
Ease of use
Mobile app

Emburse Case Study

Emburse provided this Healthcare organization what they call a “best-in-class” solution


This case study of a medium enterprise healthcare company is based on a September 2022 survey of Emburse customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Emburse helps us to automate manual tasks and optimize company spend.”

“Our finance team has been able to reallocate expense management resources, enabling employees to focus on more strategic priorities.”


The business challenges that led the profiled company to evaluate and ultimately select Emburse:

  • The business challenge(s) that led them to evaluate and ultimately select Emburse:
    • Data errors with manual data entry process
    • Lack of data and reports to help drive insights to improve business impact
    • Need for digital records and tracking
  • The other solutions they evaluated before selecting Emburse:
    • Concur
  • The other expense solutions their organization has used prior to Emburse:
    • Concur

Use Case

The key features and functionalities of Emburse that the surveyed company uses:

  • The Emburse Expense product(s) they currently use:
    • Emburse Chrome River
  • Level of satisfaction with Emburse in the following areas:
    • Ability to reduce errors caused by manual data entry: extremely satisfied
    • Visibility into spend: extremely satisfied
    • Ability to make data-driven decisions and contribute to business KPIs: extremely satisfied
    • Ability to improve the timeliness and efficiency of expense submissions and reimbursements process: extremely satisfied
    • Time savings by automating manual tasks: extremely satisfied
    • Ability to provide better oversight into costs and expenses: extremely satisfied
    • Compliance of expense policies: extremely satisfied
    • Digital records and workflow tracking: extremely satisfied
    • Efficiency of finance team operations: extremely satisfied
  • The Emburse capabilities they find most valuable:
    • Expense report creation speed
    • Receipt capture
    • Ease of use
    • Analytics


The surveyed company achieved the following results with Emburse:

  • The rating of the following capabilities compared to the competition/previous solutions:
    • Policy control: best-in-class
    • Expense report creation speed: best-in-class
    • System reliability: best-in-class
    • Analytics: best-in-class
    • Support and training: best-in-class
    • Mobile capabilities: best-in-class
    • Expense routing and workflows: best-in-class
  • Emburse has helped them achieve the following:
    • Increasing company expense policy compliance
    • Better enablement of remote work with cloud-based, paperless solutions
    • Having more visibility to employee spend
  • How much time per month their finance team saved using Emburse: 1-5 hours
  • Enforcing their expense policies through Emburse has saved them the following percentage of employee spend annually: 5-10%
  • Their company saw a return on investment in: 2 weeks – 8 weeks

Emburse Customer Statistic

89% of organizations agreed with the following statement:

Emburse helps us to automate manual tasks and optimize company spend.


Emburse Case Study

Shine Lawyers save 5-10 hours a month using Emburse Chrome River


This case study of Shine Lawyers is based on an October 2022 survey of Emburse customers by TechValidate, a 3rd-party research service.


Before selecting Emburse Chrome River, Shine Lawyers had a manual process to track expenses.

Shine Lawyers needed a better way to handle expenses and decided to evaluate expense solutions. They needed to solve for poor control over employee spend, needed more timely submission of reimbursable expenses, and were challenged with auditing expense reports to ensure policy compliance

Use Case

Shine Lawyers said they were very satisfied with Emburse Chrome River’s ability to reduce errors caused by manual data entry and digital records and workflow tracking. Among the Emburse capabilities, Shine Lawyers found receipt capture and the credit card feed most valuable.


Seeing a return on investment in 2-6 months, Shine Lawyers said that Emburse’s policy control, expense report creation speed, credit card reconciliation, and mobile capabilities, are better than other solutions.

Emburse Chrome River has helped Shine Lawyers increase company expense policy compliance and have more visibility into spend.

According to Shine Lawyers, Emburse helps save their finance team 5-10 hours per month.

Enforcing their expense policies through Emburse has saved Shine Lawyers an estimated 1-5% of employee spend annually.

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