TechValidate Research on Elsevier Clinical Solutions

142 Charts – Page 3 of 5


Elsevier Clinical Skills and Clinical eLearning courses Customer Research

Addressing Top Nursing Challenges With Elsevier

Elsevier Clinical Skills and Clinical eLearning courses have helped our organization with efforts to improve nurse retention and engagement by:

Providing continuing education to support clinical practice/professional improvement
73%
Measuring and tracking clinician competence
65%
Standardizing orientation and onboarding programs for new nurses
62%
Promoting a culture of safety and quality
44%

Clinical Skills Customer Research

Save Clinician Time at the Point-Of-Care

By what percentage did Elsevier Clinical Skills decrease clinician time spent retrieving evidence-based information needed at the point-of-care, allowing more time spent on patient care?

Greater than 50%: 24%
40-50%: 10%
30-40%: 22%
20-30%: 25%
10-20%: 12%
Up to 10%: 8%

Clinical Skills Customer Research

Healthcare Organizations Meet Regulatory Compliance Requirements and Achieve Quality Measures While Saving Time

What types of operational benefits did your organization realize following the onboarding of Clinical Skills?

Met regulatory compliance requirements
54%
Decreased time spent retrieving information allowing clinicians to spend more time on patient care
45%
Helped our organization achieve quality measures
38%
Improved clinician onboarding speed and quality
30%
Decreased practice errors
28%
Reduced administrative overhead
21%

Clinical Skills Customer Research

44% of Clients Considered and/or Replaced Lippincott with Elsevier

When your organization chose to invest in Elsevier Clinical Skills, what other vendor(s) did you replace and/or consider?

Lippincott
44%
Homegrown solution (Created by our organization)
28%
EBSCO Nursing Reference Center
14%
Dynamic Health
2%

Clinical Skills Customer Research

What CNOs and Directors of Nursing/Staff Education Are Saying

Elsevier Clinical Skills has helped our organization:

Reinforce evidence-based best practices
80%
Reduce variability in care and improve care coordination
60%
Promote a culture of safety and quality
44%
Drive operational efficiencies
36%
Maximize team performance
20%
Optimize IT investments
16%

Clinical Skills Customer Research

Providing Customized, Evidence-Based Content and Managing Clinical Competence Most Valued by Clinical Skills Clients

What features/functions led you to choose Elsevier Clinical Skills?

Evidence-based skills and procedures that can be customized to reflect my organization’s needs (evidence-based content)
82%
Skills and procedures being reviewed and updated annually or when professional practice standards change
77%
Ability to electronically complete competency checklists
48%
Ability to measure and track clinician competence
48%
Built on a platform shared by other Elsevier solutions - allowing easy integration
17%
60+ reports to analyze learning behavior
15%
Ability to access content from a 3rd party Learning Management System (HealthStream/Cornerstone)
14%
EHR integration (Elsevier infobutton)
10%

Clinical Skills Customer Research

What features/functions led you to choose Elsevier Clinical Skills?

Evidence-based skills and procedures that can be customized to reflect my organization’s needs (evidence-based content)
82%
Skills and procedures being reviewed and updated annually or when professional practice standards change
77%
Ability to electronically complete competency checklists
48%
Measure and track clinician competence
48%
Built on a platform shared by other Elsevier solutions allowing easy integration
17%
60+ reports to analyze learning behavior
15%
Ability to access content from a 3rd party Learning Management System (HealthStream/Cornerstone)
14%
EHR integration (Elsevier infobutton)
11%

Elsevier Revenue Cycle eLearning Customer Research

Why do you use Elsevier’s Revenue Cycle eLearning solution?

Improve staff education and performance
72%
Reduce claim denials and penalties
19%
Optimize reimbursement
26%
Improve data quality / documentation compliance
49%
Improve quality of care
21%

Elsevier Revenue Cycle eLearning Customer Research

Why do you use Elsevier’s Revenue Cycle eLearning solution?

Improve staff education and performance
72%
Reduce claim denials and penalties
19%
Optimize reimbursement
26%
Improve data quality / documentation compliance
49%
Improve quality of care
21%

Elsevier Revenue Cycle eLearning Customer Research

What features of Elsevier’s Revenue Cycle eLearning do you use?

Tables, graphs and real-life exercise to enforce learning
16%
Competency tools for customizable education
30%
Coding guidelines for each specialty
53%
Robust reporting for both individuals and administrators/managers
12%
Identifies the ICD-10-CM Official Guidelines for Coding and Reporting and ICD-10-PCS
58%
Documentation necessary to correctly code a disease or procedure
44%

Elsevier Revenue Cycle eLearning Customer Research

How satisfied are you with Elsevier’s Revenue Cycle eLearning solutions?

Very Satisfied
50%
Satisfied
42%
Dissatisfied
8%

Elsevier Revenue Cycle eLearning Customer Research

What led you to evaluate and ultimately purchase Elsevier’s Revenue Cycle eLearning solution?

Quality of content (evidence based, expert authored and peer reviewed)
60%
Comprehensiveness of solution
10%
Robust reporting features
10%
Customizable education to improve staff performance
29%
Standardization and consistency across our organization
36%

Elsevier Revenue Cycle eLearning Customer Research

Why do you use Elsevier’s Revenue Cycle eLearning solution?

Improve staff education and performance
72%
Reduce claim denials and penalties
19%
Optimize reimbursement
26%
Improve data quality / documentation compliance
49%
Improve quality of care
21%

Care Planning Customer Research

What features of Care Planning do you use?

Patient Profile
65%
Clinical Practice Guidelines
89%
Patient Care Summary
73%
Education Goals
85%
Medical treatment Goals
34%
Professional Exchange Report
43%

Care Planning Customer Research

What led your organization to evaluate and ultimately select Care Planning?

Reducing variability and standardizing care
64%
Optimize existing EHR investment
56%
Reinforcing evidence-based practice at the point of care
78%
Improving care coordination
52%

Care Planning Customer Research

How satisfied are you with Elsevier’s Care Planning product?

Very Satisfied
27%
Satisfied
55%
Dissatisfied
18%

Elsevier Revenue Cycle eLearning Customer Research

How satisfied are you with Elsevier’s Revenue Cycle eLearning solutions?

Very Satisfied: 50%
Satisfied: 42%
Dissatisfied: 8%

Elsevier Revenue Cycle eLearning Customer Research

What results/benefits have you had from using Elsevier’s Revenue Cycle eLearning?

Improved adherence to proper documentation guidelines
39%
Improved our quality metrics / industry ranking
22%
Increased our quality of care
17%
Maximized our reimbursement payments
15%
Reduced insurance denials
12%

Care Planning Customer Research

How satisfied are you with Elsevier’s Care Planning product?

Very Satisfied
27%
Satisfied
55%
Dissatisfied
18%

Care Planning Customer Research

What outcomes have you had from using Care Planning?

Realized Improvement (Joint Commission)
55%
Cost Savings
9%
Reduce Readmissions
7%
Reduce Never Events
5%

Care Planning Customer Research

Why do you use Care Planning?

Promote coordinated care across the continuum
68%
Save time and money
17%
Drive adoption of evidence-based practice
70%
Achieve regulatory and compliance goals
75%

Care Planning Customer Research

How satisfied are you with Elsevier’s Care Planning product?

Very Satisfied
27%
Satisfied
55%
Dissatisfied
18%

Elsevier Clinical eLearning Customer Research

Why do you use Elsevier’s Clinical eLearning?

Improve staff education and performance: 54%
Improve and standardize quality of care: 23%
Transition new nurses to practice: 14%
Other: 10%

Elsevier Clinical eLearning Customer Research

How satisfied are you with Elsevier’s Clinical eLearning Courses?

Very Satisfied: 47%
Satisfied: 50%
Dissatisfied: 3%

Elsevier Interactive Patient Education Customer Research

Please rate Interactive Patient Education on the following attributes:

Very Poor Poor Fair Good Very Good

Information is evidence-based
Software integration ability
Patient-friendly content
Supports multiple languages
Depth and breadth of content

Elsevier Interactive Patient Education Customer Research

What results have you achieved from using Interactive Patient Education?

Reduced readmissions
13%
Improved patient outcomes
27%
Increased patient satisfaction
60%
Improved workflow
40%
Saved time and/or money
20%

Elsevier Interactive Patient Education Customer Research

What led your organization to evaluate and ultimately select Interactive Patient Education?

Recent EHR/HIT implementation
20%
Need to standardize resources across the organization
47%
Use other Elsevier solutions (Clinical Skills, ClinicalKey, etc.)
13%
Cost
13%

Elsevier Interactive Patient Education Customer Research

How satisfied are you with Interactive Patient Education?

Very Satisfied: 24%
Satisfied: 71%
Neutral: 6%
Dissatisfied: 0%
Very Dissatisfied: 0%

Elsevier Expert/Student Consult Customer Research

Please rank the following features in terms of how important they are when using a medical eBook platform:

Not at all important Slightly important Important Very Important Extremely important

Books are owned forever
Books available online/offline
Books are on mobile/tablet
Books are all on one platform
Books are updated regularly

Elsevier Expert/Student Consult Customer Research

Where do you typically use your medical eBooks (on any platform)?

Home
77%
School / Work
76%
In Transit
26%



More Research on Elsevier Clinical Solutions