TechValidate Research on Elsevier Clinical Solutions

Introduction

This case study of an educational institution is based on a November 2017 survey of Elsevier Revenue Cycle eLearning customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Elsevier Revenue Cycle eLearning:

• Evaluated and purchased Elsevier’s Revenue Cycle eLearning for the following reasons:
  • Quality of content (evidence-based, expert-authored, and peer-reviewed)
  • Comprehensiveness of solution
  • Robust reporting features
  • Customizable education to improve staff performance
  • Standardization and consistency across our organization

Use Case

The key features and functionalities of Elsevier Revenue Cycle eLearning that the surveyed organization uses:

• Uses the following Elsevier’s Revenue Cycle eLearning features:
  • Tables, graphs, & real-life exercises feature (to enforce learning)
  • Competency tools feature (for customizable education)
  • Coding guidelines for each specialty feature
  • Robust reporting feature (for both individuals & administrators/managers)
  • Identification feature (in order to identify the ICD-10-CM Official Guidelines for Coding and Reporting and ICD-10-PCS)
  • Documentation feature (because it is necessary to correctly code a disease or procedure)

Results

The surveyed organization achieved the following results with Elsevier Revenue Cycle eLearning:

• Is very satistified with Elsevier’s Revenue Cycle eLearning solutions.
• Uses Elsevier Revenue Cycle eLearning solution for the following reasons:
  • Improve staff education and performance
  • Reduce claim denials and penalties
  • Optimize reimbursement
  • Improve data quality / documentation compliance
  • Improve quality of care
• Achieved the following results/benefits from using Elsevier’s Revenue Cycle eLearning:
  • Improved their quality metrics / industry ranking
  • Improved adherence to proper documentation guidelines
  • Reduced insurance denials
  • Maximized their reimbursement payments
  • Increased their quality of care