TechValidate Research on Elsevier Clinical Solutions

Introduction

This case study of a Fortune 500 health care company is based on a March 2019 survey of Elsevier Clinical Solutions customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Elsevier Clinical Solutions:

• Challenges experienced prompting them to purchase STATdx:
  • Lack of quality image examples

Use Case

The key features and functionalities of Elsevier Clinical Solutions that the surveyed company uses:

• Prefer STATdx for answers to their diagnostic questions over the following:
  • RAD Base
  • Books & journals
  • Sub-specialty resources
• Uses STATdx to:
  • Compare multiple diagnoses
  • Find patient case examples

Results

The surveyed company achieved the following results with Elsevier Clinical Solutions:

• Benefits they have experienced as a result of using STATdx:
  • Increased confidence in their diagnosis
• Found STATdx to be effective in reducing the time it takes to make an accurate diagnosis.
• Found STATdx to be effective in reducing diagnostic error.
• Found STATdx to be effective providing high-quality, reliable content to support their diagnostic decisions.
• They are satisfied with STATdx.
• Has seen a moderate improvement in diagnostic accuracy with STATdx.

Introduction

This case study of Englewood Hospital & Medical Center is based on an April 2018 survey of ClinicalKey customers by TechValidate, a 3rd-party research service.

Challenges

• Their previous solution didn’t fulfill all of their users’ content needs, which prompted them to evaluate ClinicalKey.
• Purchased ClinicalKey in order to:
  • Help experienced physicians find information for rare cases
  • Provide a trusted clinical resource for clinicians

Use Case

• Their clinicians rely on ClinicalKey for the following:
  • To stay current on medical research in their field
  • To prepare for patient consultations
  • To confirm disease diagnosis or treatment
  • For information about specific treatments and/or tests
  • To prepare for presentations

Results

• ClinicalKey users experience the following benefits:
  • Experienced better patient outcomes
  • Make better, more informed clinical decisions
  • Reduced or prevented unnecessary tests and treatments
  • Can spend more time with patients as a result of getting quicker answers
• Indicated high satisfaction with ClinicalKey and agrees that:
  • ClinicalKey has met the diverse content needs of clinicians at their institution
  • ClinicalKey is effective at presenting quick answers at the point of care
  • They have received positive feedback about ClinicalKey from users at their institution

Introduction

This case study of Hackensack Meridian Health/Jersey Shore University Medical Center is based on an April 2018 survey of ClinicalKey customers by TechValidate, a 3rd-party research service.

Challenges

• Their previous solution didn’t fulfill all of their users’ content needs, which prompted them to evaluate ClinicalKey.
• Purchased ClinicalKey in order to provide a trusted clinical resource for clinicians.

Use Case

• Their clinicians rely on ClinicalKey for the following:
  • To stay current on medical research in their field
  • To prepare for patient consultations
  • To confirm disease diagnosis or treatment
  • For information about specific treatments and/or tests
  • To prepare for presentations
• Has ClinicalKey integrated with their Epic EHR system.

Results

• ClinicalKey users experience the following benefits:
  • Experienced better patient outcomes
  • Make better, more informed clinical decisions
  • Make cost-efficient decisions regarding patient care
  • Reduced or prevented unnecessary tests and treatments
  • Can spend more time with patients as a result of getting quicker answers
• The customer indicated high satisfaction with ClinicalKey and agrees that:
  • ClinicalKey has met the diverse content needs of clinicians at their institution
  • ClinicalKey is effective at providing comprehensive, complete clinical information
  • ClinicalKey is effective at presenting quick answers at the point of care
  • They have received positive feedback about ClinicalKey from users at their institution

Introduction

This case study of Children’s Hospital Colorado is based on an April 2018 survey of ClinicalKey customers by TechValidate, a 3rd-party research service.

Challenges

• Their previous solution didn’t fulfill all of their users’ content needs, which prompted them to evaluate ClinicalKey.
• Purchased ClinicalKey in order to:
  • Reduce unnecessary referrals, tests and treatments
  • Reduce preventable illnesses and injuries
  • Help experienced physicians find information for rare cases
  • Provide a trusted clinical resource for clinicians

Use Case

• Their clinicians rely on ClinicalKey for the following:
  • To stay current on medical research in their field
  • To prepare for patient consultations
  • To confirm disease diagnosis or treatment
  • For information about specific treatments and/or tests
  • To prepare for presentations
• Has ClinicalKey integrated with their Epic EHR system.

Results

• ClinicalKey users experience the following benefits:
  • Make cost-efficient decisions regarding patient care
  • Reduced or prevented unnecessary tests and treatments
  • Can spend more time with patients as a result of getting quicker answers
• The customer indicated they are very satisfied with ClinicalKey and agrees that:
  • ClinicalKey has met the diverse content needs of clinicians at their institution
  • ClinicalKey is effective at providing comprehensive, complete clinical information
  • ClinicalKey is effective at presenting quick answers at the point of care
  • They have received positive feedback about ClinicalKey from users at their institution

Introduction

This case study of Marina Del Rey Hospital is based on an April 2018 survey of ClinicalKey customers by TechValidate, a 3rd-party research service.

Challenges

• Prohibitive price increases with their previous solution prompted them to evaluate ClinicalKey.
• Purchased ClinicalKey in order to:
  • Reduce unnecessary referrals, tests, and treatments
  • Provide a trusted clinical resource for clinicians

Use Case

• Their clinicians rely on ClinicalKey for the following:
  • To stay current on medical research in their field
  • To prepare for patient consultations
  • To confirm disease diagnosis or treatment
  • For information about specific treatments and/or tests
  • To prepare for presentations
• Has ClinicalKey integrated with their Epic EHR system

Results

• ClinicalKey users experience the following benefits:
  • Better patient outcomes
  • Make better, more informed clinical decisions
  • Reduced or prevented unnecessary tests and treatments
  • Can spend more time with patients as a result of getting quicker answers
• Agrees that:
  • ClinicalKey has met the diverse content needs of clinicians at their institution
  • ClinicalKey is effective at providing comprehensive, complete clinical information
  • ClinicalKey is effective at presenting quick answers at the point of care
  • They have received positive feedback about ClinicalKey from users at their institution
• Indicated high satisfaction with ClinicalKey

Introduction

This case study of HCA-HealthONE, LLC is based on a May 2018 survey of ClinicalKey customers by TechValidate, a 3rd-party research service.

Challenges

• Experienced the following challenges with their previous solution, which prompted them to evaluate ClinicalKey:
  • Lack of end user adoption or end user dissatisfaction
• Purchased ClinicalKey in order to:
  • Reduce time spent looking for information and more time with patients
  • Provide a trusted clinical resource for clinicians

Use Case

• Their clinicians rely on ClinicalKey for the following:
  • To stay current on medical research in their field
  • To prepare for patient consultations
  • To confirm disease diagnosis or treatment
  • For information about specific treatments and/or tests
  • To prepare for presentations

Results

• ClinicalKey users experience the following benefits:
  • Making better, more informed clinical decisions
  • Can spend more time with patients as a result of getting quicker answers
• The customer indicated the following:
  • ClinicalKey has met the diverse content needs of clinicians at their institution
  • ClinicalKey is effective at presenting quick answers at the point of care
  • They have received positive feedback about ClinicalKey from users at their institution
  • Is very satisfied with ClinicalKey

Introduction

This case study of Kelsey-Seybold Clinic is based on a September 2017 survey of Elsevier Revenue Cycle eLearning customers by TechValidate, a 3rd-party research service.

Challenges

The business challenge that led the profiled company to evaluate and ultimately select Elsevier Revenue Cycle eLearning:

• Evaluated and purchased Elsevier’s Revenue Cycle eLearning for the following reason:
  • Quality of content (evidence-based, expert-authored, and peer-reviewed)

Use Case

The key features and functionalities of Elsevier Revenue Cycle eLearning that the surveyed company uses:

• Uses the following Elsevier’s Revenue Cycle eLearning features:
  • Coding guidelines for each specialty feature
  • Identification feature (in order to identify the ICD-10-CM Official Guidelines for Coding and Reporting and ICD-10-PCS)
  • Documentation feature (because it is necessary to correctly code a disease or procedure)

Results

The surveyed company achieved the following results with Elsevier Revenue Cycle eLearning:

• Is satisfied with Elsevier’s Revenue Cycle eLearning solutions.
• Uses Elsevier Revenue Cycle eLearning solution for the following reason:
  • Improve data quality/documentation compliance
• Achieved the following result/benefit from using Elsevier’s Revenue Cycle eLearning:
  • Improved adherence to proper documentation guidelines

Introduction

This case study of Medical Audit Resource Services is based on a September 2017 survey of Elsevier Revenue Cycle eLearning customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Elsevier Revenue Cycle eLearning:

• Evaluated and purchased Elsevier’s Revenue Cycle eLearning for the following reasons:
  • Quality of content (evidence-based, expert-authored, and peer-reviewed)
  • Customizable education to improve staff performance
  • Standardization and consistency across our organization

Use Case

The key features and functionalities of Elsevier Revenue Cycle eLearning that the surveyed company uses:

• Uses the following Elsevier’s Revenue Cycle eLearning features:
  • Competency tools feature (for customizable education)
  • Coding guidelines for each specialty feature
  • Robust reporting feature (for both individuals & administrators/managers)
  • Identification feature (in order to identify the ICD-10-CM Official Guidelines for Coding and Reporting and ICD-10-PCS)
  • Documentation feature (because it is necessary to correctly code a disease or procedure)

Results

The surveyed company achieved the following results with Elsevier Revenue Cycle eLearning:

• Is satisfied with Elsevier’s Revenue Cycle eLearning solutions.
• Uses Elsevier Revenue Cycle eLearning solution for the following reasons:
  • Improve staff education and performance
  • Reduce claim denials and penalties
  • Optimize reimbursement
  • Improve data quality / documentation compliance
• Achieved the following results/benefits from using Elsevier’s Revenue Cycle eLearning:
  • Improved their quality metrics / industry ranking
  • Improved adherence to proper documentation guidelines

Introduction

This case study of an educational institution is based on a September 2017 survey of Elsevier Revenue Cycle eLearning customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Elsevier Revenue Cycle eLearning:

• Evaluated and purchased Elsevier’s Revenue Cycle eLearning for the following reasons:
  • Quality of content (evidence-based, expert-authored, and peer-reviewed)
  • Robust reporting features
  • Standardization and consistency across our organization

Use Case

The key features and functionalities of Elsevier Revenue Cycle eLearning that the surveyed organization uses:

• Uses the following Elsevier’s Revenue Cycle eLearning features:
  • Coding guidelines for each specialty feature
  • Robust reporting feature (for both individuals & administrators/managers)
  • Identification feature (in order to identify the ICD-10-CM Official Guidelines for Coding and Reporting and ICD-10-PCS)
  • Documentation feature (because it is necessary to correctly code a disease or procedure)

Results

The surveyed organization achieved the following results with Elsevier Revenue Cycle eLearning:

• Is satisfied with Elsevier’s Revenue Cycle eLearning solutions.
• Uses Elsevier Revenue Cycle eLearning solution for the following reasons:
  • Improve staff education and performance
  • Optimize reimbursement
  • Improve quality of care
• Achieved the following results/benefits from using Elsevier’s Revenue Cycle eLearning:
  • Improved adherence to proper documentation guidelines
  • Maximized their reimbursement payments

Introduction

This case study of an educational institution is based on a November 2017 survey of Elsevier Revenue Cycle eLearning customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Elsevier Revenue Cycle eLearning:

• Evaluated and purchased Elsevier’s Revenue Cycle eLearning for the following reasons:
  • Quality of content (evidence-based, expert-authored, and peer-reviewed)
  • Comprehensiveness of solution
  • Robust reporting features
  • Customizable education to improve staff performance
  • Standardization and consistency across our organization

Use Case

The key features and functionalities of Elsevier Revenue Cycle eLearning that the surveyed organization uses:

• Uses the following Elsevier’s Revenue Cycle eLearning features:
  • Tables, graphs, & real-life exercises feature (to enforce learning)
  • Competency tools feature (for customizable education)
  • Coding guidelines for each specialty feature
  • Robust reporting feature (for both individuals & administrators/managers)
  • Identification feature (in order to identify the ICD-10-CM Official Guidelines for Coding and Reporting and ICD-10-PCS)
  • Documentation feature (because it is necessary to correctly code a disease or procedure)

Results

The surveyed organization achieved the following results with Elsevier Revenue Cycle eLearning:

• Is very satistified with Elsevier’s Revenue Cycle eLearning solutions.
• Uses Elsevier Revenue Cycle eLearning solution for the following reasons:
  • Improve staff education and performance
  • Reduce claim denials and penalties
  • Optimize reimbursement
  • Improve data quality / documentation compliance
  • Improve quality of care
• Achieved the following results/benefits from using Elsevier’s Revenue Cycle eLearning:
  • Improved their quality metrics / industry ranking
  • Improved adherence to proper documentation guidelines
  • Reduced insurance denials
  • Maximized their reimbursement payments
  • Increased their quality of care

Introduction

This case study of DHS-EHIM Los Angeles County Department of Health Services is based on an October 2017 survey of Elsevier Clinical eLearning customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Elsevier Clinical eLearning:

• Quality content (evidence-based, expertly authored, & peer reviewed)
• Comprehensive solution
• Robust reporting features
• Customizable education which improves staff performance
• Standardization & consistency across their organization

Use Case

The key feature and functionality of Elsevier Clinical eLearning that the surveyed organization uses:

• Improve & standardize quality of care.

Results

The surveyed organization achieved the following results with Elsevier Clinical eLearning:

• Is very satisfied with Elsevier’s Clinical eLearning Courses.
• Improved in the following areas using Elsevier’s Clinical eLearning:
  • Increased quality of care
  • Increased employee satisfaction and retention
  • Increased standardization of care
  • Increased orientation efficiency for new nurses
  • Increased efficiency in customizing and delivering education for nurses
• Considers the education features to continue providing staff with education from Elsevier’s Clinical eLearning to be the most important feature.

Introduction

This case study of Albany Medical Center is based on an October 2017 survey of Elsevier Clinical eLearning customers by TechValidate, a 3rd-party research service.

Challenges

The business challenge that led the profiled company to evaluate and ultimately select Elsevier Clinical eLearning:

• Quality content (evidence-based, expertly authored, & peer reviewed)

Use Case

The key feature and functionality of Elsevier Clinical eLearning that the surveyed company uses:

• Improve staff education & performance.

Results

The surveyed company achieved the following results with Elsevier Clinical eLearning:

• Is very satisfied with Elsevier’s Clinical eLearning Courses.
• Improved in the following area using Elsevier’s Clinical eLearning:
  • Increased standardization of care
• Considers the competency tools for customizable education feature from Elsevier’s Clinical eLearning to be the most important feature.

Introduction

This case study of Integris Health is based on an October 2017 survey of Elsevier Clinical eLearning customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Elsevier Clinical eLearning:

• Quality content (evidence-based, expertly authored, & peer reviewed)
• Standardization & consistency across their organization

Use Case

The key feature and functionality of Elsevier Clinical eLearning that the surveyed company uses:

• Improve & standardize quality of care.

Results

The surveyed company achieved the following results with Elsevier Clinical eLearning:

• Is satisfied with Elsevier’s Clinical eLearning Courses.
• Improved in the following areas using Elsevier’s Clinical eLearning:
  • Increased standardization of care
  • Increased orientation efficiency for new nurses
• Considers the authoritative, evidence-based educational content feature from Elsevier’s Clinical eLearning to be the most important feature.

Introduction

This case study of King’s Daughters Medical Center is based on an October 2017 survey of Elsevier Clinical eLearning customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Elsevier Clinical eLearning:

• Quality content (evidence-based, expertly authored, & peer reviewed)
• Comprehensive solution
• Robust reporting features
• Customizable education which improves staff performance
• Standardization & consistency across their organization

Use Case

The key features and functionalities of Elsevier Clinical eLearning that the surveyed company uses:

• Improve staff education & performance.

Results

The surveyed company achieved the following results with Elsevier Clinical eLearning:

• Is very satisfied with Elsevier’s Clinical eLearning Courses.
• Improved in the following areas using Elsevier’s Clinical eLearning:
  • Increased quality of care
  • Increased employee satisfaction and retention
  • Increased orientation efficiency for new nurses
  • Increased efficiency in customizing and delivering education for nurses
• Considers the competency tools for customizable education feature from Elsevier’s Clinical eLearning to be the most important feature.

Introduction

This case study of US Department of Veterans Affairs is based on an October 2017 survey of Elsevier Clinical eLearning customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Elsevier Clinical eLearning:

• Purchased Elsevier’s Clinical eLearning for the following reasons:
  • Quality content (evidence-based, expertly authored, & peer reviewed)
  • Robust reporting features
  • Customizable education which improves staff performance
  • Standardization & consistency across their organization

Use Case

The key feature and functionality of Elsevier Clinical eLearning that the surveyed organization uses:

*Improve staff education & performance.

Results

The surveyed organization achieved the following results with Elsevier Clinical eLearning:

• Is very satisfied with Elsevier’s Clinical eLearning Courses.
• Improved in the following areas using Elsevier’s Clinical eLearning:
  • Increased orientation efficiency for new nurses
  • Increased efficiency in customizing and delivering education for nurses
• Considers the education features to continue providing staff with education from Elsevier’s Clinical eLearning to be the most important feature.

Introduction

This case study of North Cypress Medical Center Operating Company, Ltd is based on an October 2017 survey of Elsevier Clinical eLearning customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Elsevier Clinical eLearning:

• Quality content (evidence-based, expertly authored, & peer reviewed)
• Robust reporting features
• Customizable education which improves staff performance

Use Case

The key feature and functionality of Elsevier Clinical eLearning that the surveyed company uses:

• Improve staff education & performance.

Results

The surveyed company achieved the following results with Elsevier Clinical eLearning:

• Is Satisfied with Elsevier’s Clinical eLearning Courses.
• Improved in the following areas using Elsevier’s Clinical eLearning:
  • Increased orientation efficiency for new nurses
  • Increased efficiency in customizing and delivering education for nurses
• Considers the competency tools for customizable education feature from Elsevier’s Clinical eLearning to be the most important feature.