TechValidate Research on Elsevier Clinical Solutions

Introduction

This case study of an educational institution is based on a September 2017 survey of Elsevier Revenue Cycle eLearning customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Elsevier Revenue Cycle eLearning:

• Evaluated and purchased Elsevier’s Revenue Cycle eLearning for the following reasons:
  • Quality of content (evidence-based, expert-authored, and peer-reviewed)
  • Robust reporting features
  • Standardization and consistency across our organization

Use Case

The key features and functionalities of Elsevier Revenue Cycle eLearning that the surveyed organization uses:

• Uses the following Elsevier’s Revenue Cycle eLearning features:
  • Coding guidelines for each specialty feature
  • Robust reporting feature (for both individuals & administrators/managers)
  • Identification feature (in order to identify the ICD-10-CM Official Guidelines for Coding and Reporting and ICD-10-PCS)
  • Documentation feature (because it is necessary to correctly code a disease or procedure)

Results

The surveyed organization achieved the following results with Elsevier Revenue Cycle eLearning:

• Is satisfied with Elsevier’s Revenue Cycle eLearning solutions.
• Uses Elsevier Revenue Cycle eLearning solution for the following reasons:
  • Improve staff education and performance
  • Optimize reimbursement
  • Improve quality of care
• Achieved the following results/benefits from using Elsevier’s Revenue Cycle eLearning:
  • Improved adherence to proper documentation guidelines
  • Maximized their reimbursement payments

Introduction

This case study of HCA-HealthONE, LLC is based on a May 2018 survey of ClinicalKey customers by TechValidate, a 3rd-party research service.

Challenges

• Experienced the following challenges with their previous solution, which prompted them to evaluate ClinicalKey:
  • Lack of end user adoption or end user dissatisfaction
• Purchased ClinicalKey in order to:
  • Reduce time spent looking for information and more time with patients
  • Provide a trusted clinical resource for clinicians

Use Case

• Their clinicians rely on ClinicalKey for the following:
  • To stay current on medical research in their field
  • To prepare for patient consultations
  • To confirm disease diagnosis or treatment
  • For information about specific treatments and/or tests
  • To prepare for presentations

Results

• ClinicalKey users experience the following benefits:
  • Making better, more informed clinical decisions
  • Can spend more time with patients as a result of getting quicker answers
• The customer indicated the following:
  • ClinicalKey has met the diverse content needs of clinicians at their institution
  • ClinicalKey is effective at presenting quick answers at the point of care
  • They have received positive feedback about ClinicalKey from users at their institution
  • Is very satisfied with ClinicalKey