TechValidate Research on Elsevier Clinical Solutions

Introduction

This case study of Medical Audit Resource Services is based on a September 2017 survey of Elsevier Revenue Cycle eLearning customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Elsevier Revenue Cycle eLearning:

• Evaluated and purchased Elsevier’s Revenue Cycle eLearning for the following reasons:
  • Quality of content (evidence-based, expert-authored, and peer-reviewed)
  • Customizable education to improve staff performance
  • Standardization and consistency across our organization

Use Case

The key features and functionalities of Elsevier Revenue Cycle eLearning that the surveyed company uses:

• Uses the following Elsevier’s Revenue Cycle eLearning features:
  • Competency tools feature (for customizable education)
  • Coding guidelines for each specialty feature
  • Robust reporting feature (for both individuals & administrators/managers)
  • Identification feature (in order to identify the ICD-10-CM Official Guidelines for Coding and Reporting and ICD-10-PCS)
  • Documentation feature (because it is necessary to correctly code a disease or procedure)

Results

The surveyed company achieved the following results with Elsevier Revenue Cycle eLearning:

• Is satisfied with Elsevier’s Revenue Cycle eLearning solutions.
• Uses Elsevier Revenue Cycle eLearning solution for the following reasons:
  • Improve staff education and performance
  • Reduce claim denials and penalties
  • Optimize reimbursement
  • Improve data quality / documentation compliance
• Achieved the following results/benefits from using Elsevier’s Revenue Cycle eLearning:
  • Improved their quality metrics / industry ranking
  • Improved adherence to proper documentation guidelines

Introduction

This case study of King’s Daughters Medical Center is based on an October 2017 survey of Elsevier Clinical eLearning customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Elsevier Clinical eLearning:

• Quality content (evidence-based, expertly authored, & peer reviewed)
• Comprehensive solution
• Robust reporting features
• Customizable education which improves staff performance
• Standardization & consistency across their organization

Use Case

The key features and functionalities of Elsevier Clinical eLearning that the surveyed company uses:

• Improve staff education & performance.

Results

The surveyed company achieved the following results with Elsevier Clinical eLearning:

• Is very satisfied with Elsevier’s Clinical eLearning Courses.
• Improved in the following areas using Elsevier’s Clinical eLearning:
  • Increased quality of care
  • Increased employee satisfaction and retention
  • Increased orientation efficiency for new nurses
  • Increased efficiency in customizing and delivering education for nurses
• Considers the competency tools for customizable education feature from Elsevier’s Clinical eLearning to be the most important feature.