TechValidate Research on Elsevier Clinical Solutions

Introduction

This case study of Medical Audit Resource Services is based on a September 2017 survey of Elsevier Revenue Cycle eLearning customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Elsevier Revenue Cycle eLearning:

• Evaluated and purchased Elsevier’s Revenue Cycle eLearning for the following reasons:
  • Quality of content (evidence-based, expert-authored, and peer-reviewed)
  • Customizable education to improve staff performance
  • Standardization and consistency across our organization

Use Case

The key features and functionalities of Elsevier Revenue Cycle eLearning that the surveyed company uses:

• Uses the following Elsevier’s Revenue Cycle eLearning features:
  • Competency tools feature (for customizable education)
  • Coding guidelines for each specialty feature
  • Robust reporting feature (for both individuals & administrators/managers)
  • Identification feature (in order to identify the ICD-10-CM Official Guidelines for Coding and Reporting and ICD-10-PCS)
  • Documentation feature (because it is necessary to correctly code a disease or procedure)

Results

The surveyed company achieved the following results with Elsevier Revenue Cycle eLearning:

• Is satisfied with Elsevier’s Revenue Cycle eLearning solutions.
• Uses Elsevier Revenue Cycle eLearning solution for the following reasons:
  • Improve staff education and performance
  • Reduce claim denials and penalties
  • Optimize reimbursement
  • Improve data quality / documentation compliance
• Achieved the following results/benefits from using Elsevier’s Revenue Cycle eLearning:
  • Improved their quality metrics / industry ranking
  • Improved adherence to proper documentation guidelines

Introduction

This case study of HCA-HealthONE, LLC is based on a May 2018 survey of ClinicalKey customers by TechValidate, a 3rd-party research service.

Challenges

• Experienced the following challenges with their previous solution, which prompted them to evaluate ClinicalKey:
  • Lack of end user adoption or end user dissatisfaction
• Purchased ClinicalKey in order to:
  • Reduce time spent looking for information and more time with patients
  • Provide a trusted clinical resource for clinicians

Use Case

• Their clinicians rely on ClinicalKey for the following:
  • To stay current on medical research in their field
  • To prepare for patient consultations
  • To confirm disease diagnosis or treatment
  • For information about specific treatments and/or tests
  • To prepare for presentations

Results

• ClinicalKey users experience the following benefits:
  • Making better, more informed clinical decisions
  • Can spend more time with patients as a result of getting quicker answers
• The customer indicated the following:
  • ClinicalKey has met the diverse content needs of clinicians at their institution
  • ClinicalKey is effective at presenting quick answers at the point of care
  • They have received positive feedback about ClinicalKey from users at their institution
  • Is very satisfied with ClinicalKey