TechValidate Research on Elsevier Clinical Solutions

Introduction

This case study of Hackensack Meridian Health/Jersey Shore University Medical Center is based on an April 2018 survey of ClinicalKey customers by TechValidate, a 3rd-party research service.

Challenges

• Their previous solution didn’t fulfill all of their users’ content needs, which prompted them to evaluate ClinicalKey.
• Purchased ClinicalKey in order to provide a trusted clinical resource for clinicians.

Use Case

• Their clinicians rely on ClinicalKey for the following:
  • To stay current on medical research in their field
  • To prepare for patient consultations
  • To confirm disease diagnosis or treatment
  • For information about specific treatments and/or tests
  • To prepare for presentations
• Has ClinicalKey integrated with their Epic EHR system.

Results

• ClinicalKey users experience the following benefits:
  • Experienced better patient outcomes
  • Make better, more informed clinical decisions
  • Make cost-efficient decisions regarding patient care
  • Reduced or prevented unnecessary tests and treatments
  • Can spend more time with patients as a result of getting quicker answers
• The customer indicated high satisfaction with ClinicalKey and agrees that:
  • ClinicalKey has met the diverse content needs of clinicians at their institution
  • ClinicalKey is effective at providing comprehensive, complete clinical information
  • ClinicalKey is effective at presenting quick answers at the point of care
  • They have received positive feedback about ClinicalKey from users at their institution

Introduction

This case study of Kelsey-Seybold Clinic is based on a September 2017 survey of Elsevier Revenue Cycle eLearning customers by TechValidate, a 3rd-party research service.

Challenges

The business challenge that led the profiled company to evaluate and ultimately select Elsevier Revenue Cycle eLearning:

• Evaluated and purchased Elsevier’s Revenue Cycle eLearning for the following reason:
  • Quality of content (evidence-based, expert-authored, and peer-reviewed)

Use Case

The key features and functionalities of Elsevier Revenue Cycle eLearning that the surveyed company uses:

• Uses the following Elsevier’s Revenue Cycle eLearning features:
  • Coding guidelines for each specialty feature
  • Identification feature (in order to identify the ICD-10-CM Official Guidelines for Coding and Reporting and ICD-10-PCS)
  • Documentation feature (because it is necessary to correctly code a disease or procedure)

Results

The surveyed company achieved the following results with Elsevier Revenue Cycle eLearning:

• Is satisfied with Elsevier’s Revenue Cycle eLearning solutions.
• Uses Elsevier Revenue Cycle eLearning solution for the following reason:
  • Improve data quality/documentation compliance
• Achieved the following result/benefit from using Elsevier’s Revenue Cycle eLearning:
  • Improved adherence to proper documentation guidelines