TechValidate Research on Duo Security

These pages present data that TechValidate has sourced via direct research with verified customers and users of Duo Security. TechValidate stands behind the authenticity of all published data. Learn more »

4,090 Customers Surveyed

34,903 Data Points Collected

601 Published TechFacts

15 Published Charts

60 Published Case Studies

Selected Research Highlights

Educational Institutions Fight Phishing with Duo

What were the top challenges you were trying to solve for when deploying a two-factor solution at your organization?

Phishing attacks have become more prevalent in the past year
Regulatory compliance
Previous breach led to need for further security measures
Students, staff, faculty, and parents were requesting security measures that would protect their HR and other data
Heard in the media about two-factor authentication as a potential solution for data breaches

Case Study: Duo Security Proves to be Easier to Manage than RSA


This case study of a cultural institution is based on a February 2016 survey of Duo Security customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“I believe that Duo Security’s two-factor authentication service is easier to manage than RSA SecurID.”


  • Top reasons for preferring Duo Security over RSA SecurID:
    • Ease of use
    • Ease of administration and management
    • No hidden costs with Duo
    • No tokens or fobs to deal with and manage
    • Customer and technical support at Duo is very responsive and helpful
    • Duo’s large number of out-of-the-box integrations
    • Visibility and insight from Duo Platform helping to secure access beyond typical two-factor authentication services

Use Case

  • Replaced lost or broken tokens bi-annually while using RSA SecurID.
  • Took months to deploy RSA SecurID.
  • Took hours to deploy Duo Security.
  • IT dept manages security solutions.


  • Reduced the number of help requests by 26-50% since deploying Duo Security’s two-factor solution.

Peace of Mind

Duo has added an additional layer of security to our website authentication and given peace of mind against attacks.

IT Professional, Foundation

Small Teams Require Easily-Managed Security Solutions

Number of employees in your organization dedicated to security

0: 25%
1-3: 39%
4-5: 5%
6-10: 2%
10+: 4%
Our IT dept manages our security solutions: 25%
We work with contractors to manage our security products: 2%

Duo Secures Remote Access

Duo is a seamless integration that provides more secure access for remote users in our organization.

Network Administrator, Non Profit

Case Study: Reducing Help Desk Tickets by 75%


This case study of a medium enterprise computer software company is based on a June 2015 survey of Duo Security customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Previously we used RSA and we were constantly managing the key fob program. The devices they deployed were clunky and difficult to manage. The team received numerous requests to sync the tokens to get them to work. These issues have all but disappeared since moving to Duo. Additionally end user satisfaction improved significantly, which builds trust that the information security team is responsive to their concerns.”


  • Has concerns with how their users access their company data.
  • Reasons for deploying a two-factor solution at their organization:
    • To satisfy regulatory compliance (PCI/HIPAA/CJIS)
    • To satisfy a company-wide security strategy
  • Reasons for purchasing Duo Security’s solution:
    • The setup is easy
    • It is easy to administrate
    • Duo is easy to do business with
    • The price

Use Case

  • Employees access their corporate or cloud applications using:
    • Company administered personal computers
    • Company administered smartphones
    • Company administered tablets
  • Solutions used today:
    • Single sign-on (SSO)
    • Two-factor authentication/multi-factor authentication
    • Endpoint management
  • Threats focused on in the coming year:
    • User-targeted attacks (phishing)
    • Remote exploitation
    • Cloud security


  • Benefits seen from deploying Duo Security:
    • Reduced the number of help requests by more than 75%
    • Is effective because it’s easy for IT to deploy and manage
    • Is effective because employees love it and use it
    • Has saved them money compared to their previous solution
    • Is easier to use than their previous solution

More to Explore

About Duo Security

Quickly deploy 2 factor authentication with Duo’s full suite of security services and protect every account with ease.

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