TechValidate Research on DrFirst

Backline Case Study



This case study of Homestead is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.

We have been impressed with Backline’s Texting Features. The greatest benefits to having Backline live at our organization are HIPPA compliant texting and improved communications between our team and our LTC facility."


The business challenges that led the profiled company to evaluate and ultimately select Backline:

  • To communicate more securely
  • To accelerate clinical workflows
  • To address clinical burnout associated with care coordination

Use Case

The key features and functionalities of Backline that the surveyed company uses:

  • How they are using Backline:
    • To manage care coordination between internal departments
  • How they used Backline during the COVID-19 Pandemic:
    • Manage and optimize ED throughput
    • Improve care coordination between units
    • Manage change and communicate to staff
  • Backline features they are currently utilizing:
    • HIPAA-compliant text chat
  • Use Backline to coordinate care with the following:
    • Departments within their organization (nurses, doctors, EMS, ED, etc.)
    • Long-term care facilities
    • Homecare and hospice workers


The surveyed company achieved the following results with Backline:

  • Level of satisfaction with the following Backline features:
    • HIPAA-compliant text chat: extremely satisfied
    • File sharing: extremely satisfied
    • Automated clinical notifications: extremely satisfied

About This Data

This data was sourced directly from verified users of DrFirst by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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