TechValidate Research on DrFirst

Backline Case Study

Community Hospice Of Northeast Florida, Inc.


This case study of Community Hospice Of Northeast Florida, Inc. is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.

“Yes, we have added teleconferencing. Initially it was secure texting.”

“With Backline we are able to achieve better care coordination, strengthen transitions of care, or improve communication between patients and staff.”

“Better patient care coordination.”


The business challenges that led the profiled company to evaluate and ultimately select Backline:

  • Key drivers for implementing Backline at their organization:
    • To communicate more securely
    • To accelerate clinical workflows
    • To add or improve telehealth capabilities

Use Case

The key features and functionalities of Backline that the surveyed company uses:

  • How they are using Backline:
    • To communicate with patients and family members securely
    • To manage care coordination between internal departments
  • How they used Backline during the COVID-19 Pandemic:
    • Limit staff and patient exposure by utilizing Telehealth capabilities
  • Backline features they are currently utilizing:
    • Telehealth or video conferencing
    • Patient-centered chat
  • Use Backline to coordinate care with the following:
    • Departments within their organization (nurses, doctors, EMS, ED, etc.)


The surveyed company achieved the following results with Backline:

  • Level of satisfaction with the following Backline features:
    • HIPAA-compliant text chat: very satisfied
    • video calls: very satisfied
    • patient-centered chat: very satisfied
    • file sharing: very satisfied
  • When asked if Backline ever helped to save a patient’s life at their organization, they said not to my knowledge.

About This Data

This data was sourced directly from verified users of DrFirst by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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