TechValidate Research on DrFirst


Backline Case Study

My Centric Healthcare

Introduction

This case study of My Centric Healthcare is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.

“Our coordination of care is excellent. The whole team is kept informed and up-to-date on anything happening with our patients.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Backline:

  • To communicate more securely
  • To accelerate clinical workflows

Use Case

The key features and functionalities of Backline that the surveyed company uses:

  • How they are using Backline:
    • To manage care coordination between internal departments
  • How they used Backline during the COVID-19 Pandemic:
    • Manage change and communicate to staff
  • Backline features they are currently utilizing:
    • HIPAA-compliant text chat
    • Patient-centered chat
  • Use Backline to coordinate care with the following:
    • Departments within their organization (nurses, doctors, EMS, ED, etc.)
    • Homecare and hospice workers

Results

The surveyed company achieved the following results with Backline:

  • Level of satisfaction with the following Backline features:
    • HIPAA-compliant text chat: extremely satisfied
    • patient-centered chat: extremely satisfied
    • file sharing: extremely satisfied




About This Data

This data was sourced directly from verified users of DrFirst by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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