TechValidate Research on DrFirst


Backline Case Study

Three Rivers Health

Introduction

This case study of Three Rivers Health is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.

“We’ve expanded our use of Backline to our Rehab department.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Backline:

  • To communicate more securely

Use Case

The key features and functionalities of Backline that the surveyed company uses:

  • To manage care coordination between internal departments
  • How they used Backline during the COVID-19 Pandemic:
    • Manage change and communicate to staff
  • Backline features they are currently utilizing:
    • HIPAA-compliant text chat
  • Use Backline to coordinate care with the following:
    • Departments within their organization (nurses, doctors, EMS, ED, etc.)
    • Homecare and hospice workers
  • Results

    The surveyed company achieved the following results with Backline:

    • Level of satisfaction with the following Backline features:
      • HIPAA-compliant text chat: extremely satisfied




    About This Data

    This data was sourced directly from verified users of DrFirst by TechValidate.

    TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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