TechValidate Research on DrFirst


Backline Case Study

Stillwater Medical Center

Introduction

This case study of Stillwater Medical Center is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.

“With Backline we are able to achieve better care coordination, strengthen transitions of care, or improve communication between patients and staff.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Backline:

  • To communicate more securely

Use Case

The key features and functionalities of Backline that the surveyed company uses:

  • How they are using Backline:
    • To communicate with patients and family members securely
    • To manage care coordination between internal departments
  • How they used Backline during the COVID-19 Pandemic:
    • Limit staff and patient exposure by utilizing Telehealth capabilities
  • Backline features they are currently utilizing:
    • HIPAA-compliant text chat
    • Telehealth or video conferencing
  • Use Backline to coordinate care with the following:
    • Departments within their organization (nurses, doctors, EMS, ED, etc.)
    • Patients and families
    • Primary care physicians
    • Home Health and Hospice

Results

The surveyed company achieved the following results with Backline:

  • Level of satisfaction with the following Backline features:
    • HIPAA-compliant text chat: extremely satisfied
    • Video calls: very satisfied
    • File sharing: very satisfied
    • Masked caller ID: very satisfied




About This Data

This data was sourced directly from verified users of DrFirst by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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