TechValidate Research on MarkMonitor Domain Management

These pages present data that TechValidate has sourced via direct research with verified customers and users of MarkMonitor Domain Management. TechValidate stands behind the authenticity of all published data. Learn more »



229 Customers Surveyed

2,017 Data Points Collected

113 Published TechFacts

7 Published Charts

3 Published Case Studies



Selected Research Highlights


MarkMonitor Customer Research

Domain Management Challenges

Select the top domain management challenges facing your organization:

Cybersquatting
44%
Daily domain administrative tasks
41%
DNS administration
30%
New gTLD launches
30%
Industry and regulatory changes
25%
Domain Recovery
19%
Knowing where to register our brand(s)
19%
SSL Certificate authority
17%
Getting funds to administer our portfolio
13%

MarkMonitor Case Study

Vegas.Com

Introduction

This case study of Vegas.com is based on a March 2017 survey of MarkMonitor customers by TechValidate, a 3rd-party research service.

“MarkMonitor is a true partner in helping us manage and protect our domain portfolio. They give our organization the confidence that we are managing our domains in the best way possible.

“MarkMonitor is a company you can trust.”

Challenges

Finds the following to be the top domain management challenges facing their organization:

  • Industry and regulatory changes

They previously used another corporate registrar to manage their domain portfolio.

Use Case

Lists the following as the primary drivers of their domain strategy:

  • Maximize their brand exposure globally
  • Defensively protecting their brand

They chose MarkMonitor for the following reasons:

  • Expertise
  • Global TLD support
  • Strategic guidance
  • Security
  • Dedicated Client Services Manager

Results

The surveyed company has realized cost savings in the following areas with the MarkMonitor Domain Management solution:

  • Administrative time
  • Domain fees
  • Domain recovery

They find the most value in the following areas:

  • Client Service Support
  • Security
  • Centralized domain management technology
  • Strategic guidance
  • Domain recovery services and sales services

MarkMonitor Case Study

Global 500 Pharmaceuticals Company

Introduction

This case study of a global 500 pharmaceuticals company is based on a March 2017 survey of MarkMonitor customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We rely on MarkMonitor to keep the costs down of managing our portfolio. The global domain name expertise that they bring to us has helped shape our internal processes for Domain Name Management. By providing reports and meetings to address updates and changes, they have alleviated a burdensome task of domain management.”

Challenges

Finds the following to be the top domain management challenges facing their organization:

  • Industry and regulatory changes
  • New gTLD launches
  • Cybersquatting
  • Getting funds to administer their portfolio
  • Daily domain administrative tasks
  • DNS administration
  • SSL certificate authority

They previously used a retail registrar to manage their domain portfolio.

Use Case

Lists the following as the primary drivers of their domain strategy:

  • Maximize their brand exposure domestically and globally
  • Defensively protecting their brand

Chose MarkMonitor for the following reasons:

  • Strategic guidance
  • Dedicated Client Services Manager

Results

The surveyed company has realized cost savings in the following areas with the MarkMonitor Domain Management solution:

  • Administrative time
  • Domain fees
  • Domain recovery
  • Domain acquisition and sales

They find value in the following areas of the MarkMonitor Domain Management Solution:

  • Client Service Support
  • Centralized domain management technology
  • Security
  • Strategic guidance
  • Domain recovery services and sales services

MarkMonitor Customer Research

Domain Management

Before using MarkMonitor Domain Management, how did you manage your domain portfolio?

Law firm: 2%
Another corporate registrar: 54%
Retail registrar: 26%
Other: 18%

MarkMonitor Customer Testimonial

Cost Savings

MarkMonitor Domain Management saves me time and money.

IP Counsel, Small Business Professional Services Company

MarkMonitor Customer Testimonial

Our dedicated MarkMonitor Domain Account Management account rep is always available and very knowledgeable.

Domain Administrator, Medium Enterprise Computer Services Company



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