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TechValidate Research on PacketTrap MSP

These pages present data that TechValidate has sourced via direct research with verified customers and users of PacketTrap MSP. TechValidate stands behind the authenticity of all published data. Learn more »



247 Customers Surveyed

2,220 Data Points Collected

25 Published TechFacts

29 Published Charts

11 Published Case Studies



Selected Research Highlights


PacketTrap helps clients

What types of technical challenges did deploying the PacketTrap solution solve for your clients?

Reduced downtime, increased uptime
35%
Increased awareness of network health
80%
Improved application monitoring
30%
Improved network performance
31%
Improved server performance
28%
Improved workstation performance
16%
Met software upgrade needs
15%
Met hardware upgrade needs
9%
Addressed bandwidth issues/ latency
32%
Other
7%

Putting Revenue to Work

Managed Service Providers: How would you invest 30 percent revenue growth?

Hire additional technical staff
49%
Implement new IT management technology
36%
Implement new business management technology
24%
Support new marketing or business development initiatives
42%
Retain most as profit
12%
Invest/save to accommodate slow business periods
34%
Distribute as profit
7%
Other
4%

Case Study: Small Business Computer Services MSP

Introduction

This case study of a small business computer services company is based on a April 2010 survey of Quest PacketTrap MSP customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“PacketTrap provides us with improved functionality over our previous Level Platforms offering.”

Challenges

  • Solved the following challenges for their customers by using their Quest PacketTrap MSP:
    • Great value for the price

Use Case

  • Monitors 32 servers, desktops, laptops, and other devices.
  • Use ConnectWIse for Professional Service Automation (PSA) today.

Results

  • Rated their overall satisfaction with their Quest PacketTrap MSP as satisfied.
  • Loaded their Quest PacketTrap MSP and started monitoring in 60 minutes.
  • Recommends their Quest PacketTrap MSP to other MSPs for the following reasons:
    • Functionality and features
  • Outperforms other remote network management solutions in the following areas:
    • SNMP traps/MIB importer
  • Selected their Quest PacketTrap MSP for the following reasons:
    • Technology offered increased value/efficencies for current customers

Reduced Cost of IT with Quest PacketTrap MSP

Remote access is very important. Quest PacketTrap MSP allows us to help customers right away without having to schedule onsite time.

IT Professional, Small Business Computer Services Company

Enabling Market Entry for New MSPs

Quest PacketTrap enabled us to enter the MSP market at an affordable price point.

IT Director, Small Business Computer Services Company

Case Study: Small Business Computer Services MSP

Introduction

This case study of a small business computer services company is based on a April 2010 survey of Quest PacketTrap MSP customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We chose PacketTrap for its ease of install, no onsite hardware, better features and I own the software vs monthly rental.”

Challenges

  • Solved the following challenges for their customers by using their Quest PacketTrap MSP:
    • Ability to monitor servers
    • Traffic monitoring and alerts
    • Reporting

Use Case

  • Monitors 1200 servers, desktops, laptops, and other devices.
  • Use TigerPaw for Professional Service Automation (PSA) today.

Results

  • Rated their overall satisfaction with their Quest PacketTrap MSP as very satisfied.
  • Loaded their Quest PacketTrap MSP and started monitoring in 20 minutes.
  • Recommends their Quest PacketTrap MSP to other MSPs for the following reasons:
    • Ease of use
    • Functionality and features
    • Support and technical knowledge
  • Outperforms other remote network management solutions in the following areas:
    • Custom scripts
    • NOC View
  • Selected their Quest PacketTrap MSP for the following reasons:
    • Technology offered increased value/efficencies for current customers
    • Technical support and training
    • Product features and functionality


More to Explore



About PacketTrap MSP

Dell Software PacketTrap MSP (Managed Service Provider) is a purpose-built robust and affordable platform to monitor your customers in a secure, customized environment for your business.

  Quest Website