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TechValidate Research on PacketTrap MSP

These pages present data that TechValidate has sourced via direct research with verified customers and users of PacketTrap MSP. TechValidate stands behind the authenticity of all published data. Learn more »



247 Customers Surveyed

2,220 Data Points Collected

25 Published TechFacts

29 Published Charts

11 Published Case Studies



Selected Research Highlights


Cost-Effective Management

Quest PacketTrap’s low cost per customer means we can install it on more devices. Easy RDP into remote devices helps resolve issues more quickly. And alerts allow us to be proactive, versus reactive.

IT Manager, Small Business Computer Services Company

Compelling Reasons

A small business computer services company recommends Quest PacketTrap MSP to other MSPs because of its ease of use, functionality and features, support and technical knowledge, great value for the price, and because it just works.

Case Study: Small Business Computer Services Company

Introduction

This case study of a small business computer services company is based on a September 2011 survey of Quest PacketTrap MSP customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Remote access is very important. Quest PacketTrap MSP allows us to help customers right away without having to schedule onsite time.”

Challenges

  • Purchased PacketTrap MSP for its scripting, AV, and remote access.
  • Addressed the following challenges with Quest PacketTrap MSP:
    • Reduce the cost of managing IT
    • Increase service level for customers
    • Increase efficiency and team productivity
    • Differentiate services from the competition

Use Case

  • Selected Quest PacketTrap MSP over the following remote monitoring solutions:
    • N-able
    • Level Platforms
  • Top priorities for their RMM solution include:
    • Patch Management
    • Remote Access
    • Network Monitoring

Results

  • Quest PacketTrap MSP’s features that are most important and/or critical to their support model are:
    • Remote access
    • Network management
    • Server & desktop management
  • Grew their business with Quest PacketTrap MSP’s:
    • Technical configuration
    • Ease of use
  • Reduced their cost of IT management with Quest PacketTrap MSP.

Compelling Value of PacketTrap MSP

When offering PacketTrap’s MSP solution to your customers, what aspects of the product provide the most compelling value? Check all that apply.

Ability to monitor servers
88%
Ability to monitor routers, hubs & switches
68%
Traffic Monitoring and alerts
80%
Great value for the price
30%
Reporting
53%

Popular Accounting Packages

PSA systems, like PacketTrap PSA, integrate with Quickbooks to streamline the billing process. What accounting tools do you use?

QuickBooks: 53%
QuickBooks Online: 4%
Sage Peachtree: 8%
Home-grown tools through Excel and other applications: 1%
No current accounting system in place: 11%
Other: 24%

Case Study: Small Business Computer Services MSP

Introduction

This case study of a small business computer services company is based on a April 2010 survey of Quest PacketTrap MSP customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We chose PacketTrap for its ease of install, no onsite hardware, better features and I own the software vs monthly rental.”

Challenges

  • Solved the following challenges for their customers by using their Quest PacketTrap MSP:
    • Ability to monitor servers
    • Traffic monitoring and alerts
    • Reporting

Use Case

  • Monitors 1200 servers, desktops, laptops, and other devices.
  • Use TigerPaw for Professional Service Automation (PSA) today.

Results

  • Rated their overall satisfaction with their Quest PacketTrap MSP as very satisfied.
  • Loaded their Quest PacketTrap MSP and started monitoring in 20 minutes.
  • Recommends their Quest PacketTrap MSP to other MSPs for the following reasons:
    • Ease of use
    • Functionality and features
    • Support and technical knowledge
  • Outperforms other remote network management solutions in the following areas:
    • Custom scripts
    • NOC View
  • Selected their Quest PacketTrap MSP for the following reasons:
    • Technology offered increased value/efficencies for current customers
    • Technical support and training
    • Product features and functionality


More to Explore



About PacketTrap MSP

Dell Software PacketTrap MSP (Managed Service Provider) is a purpose-built robust and affordable platform to monitor your customers in a secure, customized environment for your business.

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