TechValidate Research on Datavail

Introduction

This case study of Team Industrial Services is based on an August 2017 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

• Wanted to address the following challenges when they hired Datavail:
  • Lower costs
  • Improve database administration quality
  • Focus on their business rather than technology
  • Provide better coverage of their databases (i.e. 24×7, weekends / holidays)
  • Redeploy and/or augment onstaff resources

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

• Utilizes Datavail in the following ways:
  • Onsite database management
  • Database upgrades and migrations
  • Database assessments and health checks
  • Performance tuning
• Rate the following Datavail personnel:
  • Service Delivery Manager: excellent
  • Dedicated US DBA: excellent
  • Dedicated Tier 3 Offshore DBA: excellent
  • Offshore DBAs (operational team): good
  • Sales Executive: excellent
  • Project Manager: excellent

Results

The surveyed company achieved the following results with Datavail Database Services:

• Has achieved the following benefits since hiring Datavail:
  • Lowered database administration costs
  • Improved the quality of their database administration
  • Focused on their business rather than technology
  • Improved round-the-clock coverage
  • Reallocated staff resources
• Saved 25-50% of costs with Datavail’s remote database management services.
• Resulted in the following since they’ve engaged with Datavail:
  • DBA coverage: dramatically improved
  • DBA expertise: dramatically improved
  • Database availability: greatly improved
  • Database environment quality: greatly improved
  • Database reliability: greatly improved
  • Database performance: greatly improved