TechValidate Research on Datavail Database Services


Datavail Database Services Case Study

Team Industrial Services: “They are our eyes and ears for our databases.”

Introduction

This case study of Team Industrial Services is based on an August 2017 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service.

“They are our eyes and ears for our databases. I have very little talent on my team with in-depth SQL knowledge and experience, without their help our service levels would suffer…Datavail represents an excellent opportunity for any organization looking to improve database performance and availability and increase production coverage, all while being very sensitive to the cost needs of the business.”
- John Harden, IT Manager

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Lower costs
    • Improve database administration quality
    • Focus on their business rather than technology
    • Provide better coverage of their databases (i.e. 24×7, weekends / holidays)
    • Redeploy and/or augment onstaff resources

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Onsite database management
    • Database upgrades and migrations
    • Database assessments and health checks
    • Performance tuning
  • Rate the following Datavail personnel:
    • Service Delivery Manager: excellent
    • Dedicated US DBA: excellent
    • Dedicated Tier 3 Offshore DBA: excellent
    • Offshore DBAs (operational team): good
    • Sales Executive: excellent
    • Project Manager: excellent

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Lowered database administration costs
    • Improved the quality of their database administration
    • Focused on their business rather than technology
    • Improved round-the-clock coverage
    • Reallocated staff resources
  • Saved 25-50% of costs with Datavail’s remote database management services.
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: dramatically improved
    • DBA expertise: dramatically improved
    • Database availability: greatly improved
    • Database environment quality: greatly improved
    • Database reliability: greatly improved
    • Database performance: greatly improved




About This Data

This data was sourced directly from verified users of Datavail Database Services by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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