TechValidate Research on Datavail Database Services


Datavail Database Services Case Study

Nationally Recognized Retail Service Company: Datavail is a “flexible partner.”

Introduction

This case study of a medium enterprise retail company is based on a September 2017 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Datavail is a flexible partner that has adapted to our changing and growing environment and enabled my team to focus on the new requirements.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Lower costs
    • Focus on their business rather than technology
    • Provide better coverage of their databases (i.e. 24×7, weekends / holidays)

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database upgrades and migrations
    • Performance tuning
  • Rate the following Datavail personnel:
    • Service Delivery Manager: good
    • Dedicated US DBA: good
    • Dedicated Tier 3 Offshore DBA: good
    • Offshore DBAs (operational team): good
    • Sales Executive: good

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Lowered database administration costs
    • Improved the quality of their database administration
    • Focused on their business rather than technology
    • Improved round-the-clock coverage
  • Saved 25-50% of costs with Datavail’s remote database management services.
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: greatly improved
    • DBA expertise: improved
    • Database availability: greatly improved
    • Database environment quality: improved
    • Database reliability: improved
    • Database performance: improved




About This Data

This data was sourced directly from verified users of Datavail Database Services by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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