TechValidate Research on Datavail Database Services

Introduction

This case study of a medium enterprise transportation services company is based on an August 2017 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

• Wanted to address the following challenges when they hired Datavail:
  • Lower costs
  • Improve database administration quality
  • Focus on their business rather than technology
  • Provide better coverage of their databases (i.e. 24×7, weekends / holidays)
  • Reduce onstaff turnover or burnout

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

• Utilizes Datavail in the following ways:
  • Remote database management
  • Database upgrades and migrations
  • Database assessments and health checks
  • Performance tuning
• Rate the following Datavail personnel:
  • Service Delivery Manager: good
  • Dedicated US DBA: good
  • Dedicated Tier 3 Offshore DBA: excellent
  • Offshore DBAs (operational team): good
  • Sales Executive: good
  • Project Manager: good

Results

The surveyed company achieved the following results with Datavail Database Services:

• Has achieved the following benefits since hiring Datavail:
  • Improved the quality of their database administration
  • Focused on their business rather than technology
  • Improved round-the-clock coverage

• Resulted in the following since they’ve engaged with Datavail:
  • DBA coverage: dramatically improved
  • DBA expertise: dramatically improved
  • Database availability: dramatically improved
  • Database environment quality: dramatically improved
  • Database reliability: dramatically improved
  • Database performance: greatly improved