Challenges
The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:
- Wanted to address the following challenges when they hired Datavail:
- Lower costs
- Improve database administration quality
- Focus on their business rather than technology
- Provide better coverage of their databases (i.e. 24×7, weekends / holidays)
- Reduce onstaff turnover or burnout
Use Case
The key features and functionalities of Datavail Database Services that the surveyed company uses:
- Utilizes Datavail in the following ways:
- Remote database management
- Database upgrades and migrations
- Database assessments and health checks
- Performance tuning
- Rate the following Datavail personnel:
- Service Delivery Manager: good
- Dedicated US DBA: good
- Dedicated Tier 3 Offshore DBA: excellent
- Offshore DBAs (operational team): good
- Sales Executive: good
- Project Manager: good
Results
The surveyed company achieved the following results with Datavail Database Services:
- Has achieved the following benefits since hiring Datavail:
- Improved the quality of their database administration
- Focused on their business rather than technology
- Improved round-the-clock coverage
- Resulted in the following since they’ve engaged with Datavail:
- DBA coverage: dramatically improved
- DBA expertise: dramatically improved
- Database availability: dramatically improved
- Database environment quality: dramatically improved
- Database reliability: dramatically improved
- Database performance: greatly improved