TechValidate Research on Datavail Database Services


Datavail Database Services Case Study

Medium Enterprise Insurance Company – “They have been responsive and their representatives have worked hard at delivering what we need.”

Introduction

This case study of a medium enterprise insurance company is based on an August 2017 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“They have been responsive and their representatives have worked hard at delivering what we need.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Provide better coverage of their databases (i.e. 24×7, weekends / holidays)
    • Redeploy and/or augment onstaff resources

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Rate the following Datavail personnel:
    • Service Delivery Manager: excellent
    • Dedicated US DBA: excellent
    • Dedicated Tier 3 Offshore DBA: excellent
    • Offshore DBAs (operational team): excellent
    • Sales Executive: excellent
    • Project Manager: excellent

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Improved round-the-clock coverage
    • Reallocated staff resources
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: improved
    • DBA expertise: improved
    • Database availability: improved
    • Database environment quality: improved
    • Database reliability: improved
    • Database performance: improved




About This Data

This data was sourced directly from verified users of Datavail Database Services by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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