TechValidate Research on Datavail Database Services


Datavail Database Services Case Study

Energy & Utilities Company: Datavail “a vital partner in keeping our business operating at a high level.”

Introduction

This case study of a medium enterprise energy & utilities company is based on a September 2017 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“I consider Datavail a vital partner in keeping our business operating at a high level. Ensuring databases and servers remain online and available at all times is critical. And they have the assertiveness and competence to do that. Datavail has kept the business running during times of nightly job failures and low disk availability. Excellent follow-ups regarding memory and CPU threshold alerts.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Lower costs
    • Improve database administration quality
    • Focus on their business rather than technology
    • Provide better coverage of their databases (i.e. 24×7, weekends / holidays)
    • Reduce onstaff turnover or burnout

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database upgrades and migrations
    • Database assessments and health checks
    • Performance tuning
  • Rate the following Datavail personnel:
    • Service Delivery Manager: good
    • Dedicated US DBA: excellent
    • Dedicated Tier 3 Offshore DBA: good
    • Offshore DBAs (operational team): good
    • Sales Executive: good
    • Project Manager: good

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Lowered database administration costs
    • Improved the quality of their database administration
    • Focused on their business rather than technology
    • Improved round-the-clock coverage
    • Retained on-staff resources
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: dramatically improved
    • DBA expertise: greatly improved
    • Database availability: improved
    • Database environment quality: improved
    • Database reliability: improved
    • Database performance: improved




About This Data

This data was sourced directly from verified users of Datavail Database Services by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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