Challenges
The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:
- Wanted to address the following challenges when they hired Datavail:
- Provide better coverage of their databases (i.e. 24×7, weekends / holidays)
- Redeploy and/or augment onstaff resources
Use Case
The key features and functionalities of Datavail Database Services that the surveyed company uses:
- Utilizes Datavail in the following ways:
- Database assessments and health checks
- Performance tuning
- Rate the following Datavail personnel:
- Service Delivery Manager: good
- Dedicated US DBA: good
- Dedicated Tier 3 Offshore DBA: good
- Offshore DBAs (operational team): good
- Sales Executive: good
- Project Manager: good
Results
The surveyed company achieved the following results with Datavail Database Services:
- Has achieved the following benefits since hiring Datavail:
- Improved round-the-clock coverage
- Reallocated staff resources
- Resulted in the following since they’ve engaged with Datavail:
- DBA expertise: greatly improved
- Database availability: greatly improved
- Database environment quality: greatly improved
- Database reliability: greatly improved
- Database performance: greatly improved