TechValidate Research on Datavail

Introduction

This case study of a medium enterprise industrial manufacturing company is based on an August 2017 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

• Wanted to address the following challenges when they hired Datavail:
  • Provide better coverage of their databases (i.e. 24×7, weekends / holidays)
  • Redeploy and/or augment onstaff resources

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

• Utilizes Datavail in the following ways:
  • Database assessments and health checks
  • Performance tuning
• Rate the following Datavail personnel:
  • Service Delivery Manager: good
  • Dedicated US DBA: good
  • Dedicated Tier 3 Offshore DBA: good
  • Offshore DBAs (operational team): good
  • Sales Executive: good
  • Project Manager: good

Results

The surveyed company achieved the following results with Datavail Database Services:

• Has achieved the following benefits since hiring Datavail:
  • Improved round-the-clock coverage
  • Reallocated staff resources
• Resulted in the following since they’ve engaged with Datavail:
  • DBA expertise: greatly improved
  • Database availability: greatly improved
  • Database environment quality: greatly improved
  • Database reliability: greatly improved
  • Database performance: greatly improved