Datavail Armed Forces Benefit Association- "We are getting a 24x7 staff without hiring full / part time employees."

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Datavail Database Services Case Study

Armed Forces Benefit Association – “We are getting a 24×7 staff without hiring full / part time employees.”

Introduction

This case study of Armed Forces Benefit Association is based on an August 2017 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service.

“The staff augmentation has been terrific. We are getting a 24×7 staff without hiring full / part time employees.”
- William Alt, IT Director

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

Wanted to address the following challenges when they hired Datavail:
- Lower costs
- Improve database administration quality
- Provide better coverage of their databases (i.e. 24×7, weekends / holidays)
- Redeploy and/or augment onstaff resources

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

Utilizes Datavail in the following ways:
- Remote database management
- Database upgrades and migrations
- Database assessments and health checks
- Performance tuning
Rate the following Datavail personnel:
- Service Delivery Manager: excellent
- Dedicated US DBA: excellent
- Dedicated Tier 3 Offshore DBA: excellent
- Offshore DBAs (operational team): excellent
- Sales Executive: excellent

Results

The surveyed company achieved the following results with Datavail Database Services:

Has achieved the following benefits since hiring Datavail:
- Lowered database administration costs
- Improved the quality of their database administration
- Improved round-the-clock coverage
Resulted in the following since they’ve engaged with Datavail:
- DBA coverage: dramatically improved
- DBA expertise: dramatically improved
- Database availability: dramatically improved
- Database environment quality: greatly improved
- Database reliability: dramatically improved
- Database performance: dramatically improved

About Datavail Database Services

Datavail provides a broad range of services in support of databases, analytics, and applications and specializes in Oracle, Oracle E-Business Suite, OBIEE and OBIA, Hyperion, Microsoft SQL Server, MySQL, MongoDB, DB2 and SharePoint. Datavail is a leading provider of data integration and database administration services in North America, offering 24×7 managed database, applications, and BI/DW services, design, architecture, and consulting.

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