TechValidate Research on Datavail Database Services


Datavail Database Services Case Study

Medium Enterprise Computer Services Company: “We rely heavily on Datavail to keep vigilant watch on our Oracle databases.”

Introduction

This case study of a medium enterprise computer services company is based on a September 2017 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We rely heavily on Datavail to keep a vigilant watch on our Oracle databases. Having these services greatly reduces the strain on our internal resources. Our IT professionals are able to focus on other silos of expertise and rely on the experts to handle the Oracle operations.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Lower costs
    • Improve database administration quality
    • Focus on their business rather than technology
    • Provide better coverage of their databases (i.e. 24×7, weekends / holidays)
    • Reduce onstaff turnover or burnout

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following way:
    • Remote database management
  • Rate the following Datavail personnel:
    • Service Delivery Manager: excellent
    • Dedicated US DBA: excellent
    • Dedicated Tier 3 Offshore DBA: excellent
    • Offshore DBAs (operational team): excellent
    • Sales Executive: excellent
    • Project Manager: excellent

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Lowered database administration costs
    • Improved the quality of their database administration
    • Focused on their business rather than technology
    • Improved round-the-clock coverage
    • Reallocated staff resources
  • Saved 10-25% of costs with Datavail’s remote database management services.
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: improved
    • DBA expertise: improved
    • Database availability: improved
    • Database environment quality: improved
    • Database reliability: greatly improved
    • Database performance: improved




About This Data

This data was sourced directly from verified users of Datavail Database Services by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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