TechValidate Research on Datavail Database Services


Datavail Database Services Case Study

Computer Services Company: Datavail has allowed us to “focus on our business needs.”

Introduction

This case study of a small business computer services company is based on a September 2017 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Using Datavail has allowed us to focus on our business needs. We feel comfortable knowing that we have knowledgeable resources on call 24×7.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Improve database administration quality
    • Focus on their business rather than technology
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)
    • Redeploy and/or augment onstaff resources

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database assessments and health checks
  • Rate the following Datavail personnel:
    • Service Delivery Manager: good
    • Dedicated US DBA: excellent
    • Dedicated Tier 3 Offshore DBA: good
    • Offshore DBAs (operational team): good

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Focused on their business rather than technology
    • Improved round-the-clock coverage
    • Reallocated staff resources
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: dramatically improved
    • DBA expertise: dramatically improved




About This Data

This data was sourced directly from verified users of Datavail Database Services by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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