TechValidate Research on Datavail Database Services


Datavail Database Services Case Study

Database Manager: Datavail provides “excellent quality service from a team of experts.”

Introduction

This case study of NGL Supply Terminal Company is based on a September 2017 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service.

“Excellent quality service from a team of experts,” emphasized John Olsen, Database Manager for NGL Supply Terminal Company.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Lower costs
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)
    • Reduce onstaff turnover or burnout
    • Redeploy and/or augment onstaff resources

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database assessments and health checks
    • Monitoring, 24/7 support
  • Rate the following Datavail personnel:
    • Service Delivery Manager: excellent
    • Dedicated US DBA: excellent
    • Dedicated Tier 3 Offshore DBA: excellent
    • Offshore DBAs (operational team): excellent
    • Sales Executive: excellent
    • Project Manager: excellent

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Lowered database administration costs
    • Improved the quality of their database administration
    • Improved round-the-clock coverage
    • Reallocated staff resources
  • Saved 5-10% of costs with Datavail’s remote database management services.
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: dramatically improved
    • DBA expertise: improved
    • Database availability: dramatically improved
    • Database environment quality: dramatically improved
    • Database reliability: improved
    • Database performance: improved




About This Data

This data was sourced directly from verified users of Datavail Database Services by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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