TechValidate Research on Datavail Database Services


Datavail Database Services Case Study

Medium Enterprise Retail Company: “Datavail provides trusted assistance and burst capacity when we need it.”

Introduction

This case study of a medium enterprise retail company is based on an August 2017 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Datavail provides trusted assistance and burst capacity when we need it.”

Challenges

The business challenge that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Provide better coverage of their databases (i.e. 24×7, weekends / holidays)

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database assessments and health checks
    • Performance tuning
  • Rate the following Datavail personnel:
    • Service Delivery Manager: excellent
    • Dedicated US DBA: excellent
    • Dedicated Tier 3 Offshore DBA: needs improvement
    • Offshore DBAs (operational team): needs improvement
    • Sales Executive: excellent
    • Project Manager: good

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Improved round-the-clock coverage
  • Saved 0-5% of costs with Datavail’s remote database management services.
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: greatly improved
    • DBA expertise: greatly improved
    • Database availability: improved
    • Database environment quality: improved
    • Database reliability: improved
    • Database performance: greatly improved




About This Data

This data was sourced directly from verified users of Datavail Database Services by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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