TechValidate Research on Datavail

215 Case Studies – Page 1 of 8


Datavail Database Services Case Study

Small Business Financial Services Company – “They’re great for peace-of-mind that routine DBA activities are being handled.”

Introduction

This case study of a small business financial services company is based on a November 2020 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Our technology team can focus on product and not routine DBA operational activities.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Lower costs
    • Focus on their business rather than technology
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)
    • Reduce onstaff turnover or burnout
    • Redeploy and/or augment onstaff resources

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database upgrades and migrations
    • Database assessments and health checks
    • Migration to and/or management in the cloud
  • Rate the following Datavail personnel:
    • Service Delivery Manager: good
    • Dedicated US DBA: satisfactory
    • Dedicated Tier 3 Offshore DBA: excellent
    • Offshore DBAs (operational team): good

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Lowered database administration costs
    • Focused on their business rather than technology
    • Improved round-the-clock coverage
    • Retained on-staff resources
  • Saved 25-50% of costs with Datavail’s remote database management services.
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: dramatically improved
    • database availability: greatly improved
    • database environment quality: improved
    • database reliability: improved
    • database performance: improved

Datavail Database Services Case Study

Milliman, Inc. – “I trust them to take care of our database environment.”

Introduction

This case study of Milliman, Inc. is based on a November 2020 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service.

“Having Datavail has reduced pressure and stress from the on-site DBA and enabled her to use her time and talents for other operations within the firm.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)
    • to assist the only oracle dba on staff

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database upgrades and migrations
    • Database assessments and health checks
  • Rate the following Datavail personnel:
    • Service Delivery Manager: excellent
    • Dedicated US DBA: excellent
    • Dedicated Tier 3 Offshore DBA: excellent
    • Offshore DBAs (operational team): good

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Improved round-the-clock coverage
    • Reallocated staff resources
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: improved
    • DBA expertise: greatly improved

Datavail Database Services Case Study

Medium Enterprise Healthcare Company – “They effectively fill a gap in our in-house skill set.”

Introduction

This case study of a medium enterprise healthcare company is based on a November 2020 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Datavail has helped us maintain a key piece of our IT infrastructure "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Provides access to a reliable skillset which we do not have inhouse

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database assessments and health checks
    • Performance tuning
  • Rate the following Datavail personnel:
    • Service Delivery Manager: excellent
    • Dedicated Tier 3 Offshore DBA: excellent
    • Offshore DBAs (operational team): good

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Lowered database administration costs
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA expertise: dramatically improved
    • database availability: dramatically improved
    • database reliability: greatly improved
    • database performance: improved

Datavail Database Services Case Study

Large Enterprise Aerospace & Defense Company – “Datavail is very professional and responsive.”

Introduction

This case study of a large enterprise aerospace & defense company is based on a November 2020 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Datavail helped our organization save costs and improve the quality of our database administration.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Improve database administration quality
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)
    • MSP with focus on Database services.

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database upgrades and migrations
    • Database assessments and health checks
    • Performance tuning
    • Migration to and/or management in the cloud
  • Rate the following Datavail personnel:
    • Service Delivery Manager: excellent
    • Dedicated US DBA: good
    • Offshore DBAs (operational team): good
    • Sales Executive: excellent
    • Project Manager: excellent

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Improved the quality of their database administration
    • Improved round-the-clock coverage
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: greatly improved
    • DBA expertise: greatly improved
    • database availability: dramatically improved
    • database environment quality: dramatically improved
    • database reliability: greatly improved
    • database performance: greatly improved

Datavail Database Services Case Study

Medium Enterprise Construction Company – “…one of the best DBAs I’ve ever worked with.”

Introduction

This case study of a medium enterprise construction company is based on a November 2020 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Our database is much faster and uptime has never been better.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Improve database administration quality
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database upgrades and migrations
    • Database assessments and health checks
    • Performance tuning
  • Rate the following Datavail personnel:
    • Service Delivery Manager: good
    • Dedicated US DBA: good

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Improved the quality of their database administration
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA expertise: greatly improved
    • database availability: improved
    • database environment quality: improved
    • database reliability: improved
    • database performance: greatly improved

Datavail Database Services Case Study

Medium Enterprise Healthcare Company – “Datavail also allows me to take vacation without too much worry.”

Introduction

This case study of a medium enterprise healthcare company is based on a November 2020 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Datavail helps me focus on what’s important by being the tier-1 support line for our Oracle issues. Over the course of the last 5 years, we have achieved a very low and fairly consistent ticket count.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Improve database administration quality
    • Focus on their business rather than technology
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)
    • Reduce onstaff turnover or burnout

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database upgrades and migrations
  • Rate the following Datavail personnel:
    • Service Delivery Manager: excellent
    • Dedicated US DBA: excellent
    • Dedicated Tier 3 Offshore DBA: excellent

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Improved the quality of their database administration
    • Focused on their business rather than technology
    • Improved round-the-clock coverage
    • Retained on-staff resources
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: greatly improved
    • DBA expertise: improved
    • database availability: greatly improved
    • database reliability: improved

Datavail Database Services Case Study

High Point Resources – “We’ve been with Datavail 8+ years; having 24×7 support and eyes on our databases is valuable.”

Introduction

This case study of HighPoint Resources is based on a November 2020 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service.

“Datavail helped our organization save costs and improve the quality of our database administration.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Lower costs
    • Improve database administration quality
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database upgrades and migrations
    • Database assessments and health checks
    • Performance tuning
  • Rate the following Datavail personnel:
    • Service Delivery Manager: excellent
    • Dedicated US DBA: excellent
    • Dedicated Tier 3 Offshore DBA: excellent
    • Offshore DBAs (operational team): excellent

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Lowered database administration costs
    • Improved the quality of their database administration
    • Improved round-the-clock coverage
    • Reallocated staff resources
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: greatly improved
    • DBA expertise: greatly improved
    • database availability: improved
    • database environment quality: greatly improved
    • database reliability: greatly improved
    • database performance: greatly improved

Datavail Database Services Case Study

Monro Muffler Brake, Inc. – “They are doing a great job”

Introduction

This case study of Monro Muffler Brake, Inc. is based on a November 2020 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service.

“Datavail helped our organization save costs and improve the quality of our database administration.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Improve database administration quality
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database upgrades and migrations
    • Database assessments and health checks
    • Performance tuning
  • Rate the following Datavail personnel:
    • Service Delivery Manager: excellent
    • Dedicated US DBA: excellent
    • Dedicated Tier 3 Offshore DBA: good
    • Offshore DBAs (operational team): good
    • Sales Executive: satisfactory
    • Project Manager: satisfactory

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Improved the quality of their database administration
    • Improved round-the-clock coverage
  • Saved 10-25% of costs with Datavail’s remote database management services.
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: dramatically improved
    • DBA expertise: greatly improved
    • database availability: improved
    • database environment quality: greatly improved
    • database reliability: greatly improved
    • database performance: improved

Datavail Database Services Case Study

Medium Enterprise Healthcare Company – “Datavail seems to always want to continue to add value.”

Introduction

This case study of a medium enterprise healthcare company is based on a November 2020 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Greatly improved our database capabilities with minimal investment.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Lower costs
    • Improve database administration quality
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database assessments and health checks
    • Performance tuning
  • Rate the following Datavail personnel:
    • Service Delivery Manager: excellent
    • Dedicated US DBA: excellent
    • Dedicated Tier 3 Offshore DBA: excellent
    • Offshore DBAs (operational team): excellent

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Lowered database administration costs
    • Improved the quality of their database administration
    • Improved round-the-clock coverage
  • Saved 25-50% of costs with Datavail’s remote database management services.
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: dramatically improved
    • DBA expertise: dramatically improved
    • database availability: greatly improved
    • database environment quality: greatly improved
    • database reliability: improved

Datavail Database Services Case Study

Medium Enterprise Transportation Services Company – “Great customer service, no complaints.”

Introduction

This case study of a medium enterprise transportation services company is based on a November 2020 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Datavail helped our organization save costs and improve the quality of our database administration.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Improve database administration quality
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)
    • Reduce onstaff turnover or burnout

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database upgrades and migrations
    • Database assessments and health checks
    • Performance tuning
  • Rate the following Datavail personnel:
    • Service Delivery Manager: excellent
    • Dedicated US DBA: excellent
    • Dedicated Tier 3 Offshore DBA: excellent
    • Offshore DBAs (operational team): excellent
    • Sales Executive: excellent
    • Project Manager: excellent

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Lowered database administration costs
    • Focused on their business rather than technology
    • Improved round-the-clock coverage
    • Reallocated staff resources
  • Saved 10-25% of costs with Datavail’s remote database management services.
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: greatly improved
    • DBA expertise: dramatically improved
    • database availability: dramatically improved
    • database environment quality: dramatically improved
    • database reliability: dramatically improved
    • database performance: greatly improved

Datavail Database Services Case Study

Small Business Industrial Manufacturing Company – “They are a great partner.”

Introduction

This case study of a small business industrial manufacturing company is based on a November 2020 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Datavail helped our organization save costs and improve the quality of our database administration.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Redeploy and/or augment onstaff resources

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
  • Rate the following Datavail personnel:
    • Service Delivery Manager: excellent
    • Dedicated US DBA: excellent

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Focused on their business rather than technology
    • Improved round-the-clock coverage
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: dramatically improved
    • DBA expertise: greatly improved
    • database availability: improved
    • database environment quality: greatly improved
    • database reliability: dramatically improved

Datavail Database Services Case Study

Small Business Financial Services Company – “diverse set of expertise in database administration. The meet and/or exceed the SLAs”

Introduction

This case study of a small business financial services company is based on a November 2020 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Datavail has expanded our support hours by providing round-the-clock coverage of our SQL, Oracle, and MySQL environments. They have provided the expertise needed to maintain and manage our database environments.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)
    • Replace a DBA that has left the company

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database upgrades and migrations
    • Database assessments and health checks
    • Performance tuning
  • Rate the following Datavail personnel:
    • Service Delivery Manager: excellent
    • Dedicated US DBA: excellent
    • Dedicated Tier 3 Offshore DBA: excellent
    • Offshore DBAs (operational team): excellent
    • Sales Executive: excellent

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Lowered database administration costs
    • Improved the quality of their database administration
    • Improved round-the-clock coverage
    • Reallocated staff resources
  • Saved 0-5% of costs with Datavail’s remote database management services.
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: greatly improved
    • DBA expertise: greatly improved
    • database availability: improved
    • database environment quality: improved
    • database reliability: improved

Datavail Database Services Case Study

Small Business Educational Institution Company – “eliminates the need for our people to be involved in ANY database issues”

Introduction

This case study of a small business educational institution company is based on a November 2020 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Improve database administration quality
    • Focus on their business rather than technology
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database upgrades and migrations
    • Database assessments and health checks
    • Performance tuning
    • Migration to and/or management in the cloud
  • Rate the following Datavail personnel:
    • Service Delivery Manager: excellent
    • Dedicated US DBA: excellent
    • Sales Executive: excellent
    • Project Manager: excellent

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Improved the quality of their database administration
    • Focused on their business rather than technology
    • Improved round-the-clock coverage
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: dramatically improved
    • DBA expertise: dramatically improved
    • database availability: dramatically improved
    • database environment quality: dramatically improved
    • database reliability: dramatically improved
    • database performance: dramatically improved

Datavail Database Services Case Study

Large Enterprise Automotive & Transport Company – “24×7 global coverage at ~50% cost savings.”

Introduction

This case study of a large enterprise automotive & transport company is based on a November 2020 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Datavail effectively provides 24×7 global coverage at ~50% less costs of a USA only contractor.

Our needs are very support centric and Datavail does the job."

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Improve database administration quality
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database upgrades and migrations
    • Database assessments and health checks
  • Rate the following Datavail personnel:
    • Service Delivery Manager: excellent
    • Dedicated US DBA: excellent
    • Dedicated Tier 3 Offshore DBA: excellent
    • Offshore DBAs (operational team): excellent
    • Sales Executive: excellent

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Lowered database administration costs
    • Improved the quality of their database administration
    • Improved round-the-clock coverage
  • Saved 25-50% of costs with Datavail’s remote database management services.
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: dramatically improved
    • DBA expertise: improved
    • database availability: improved
    • database environment quality: greatly improved
    • database reliability: greatly improved

Datavail Database Services Case Study

Medium Enterprise Computer Services Company – “Outstanding team of professionals. They give me peace of mind.”

Introduction

This case study of a medium enterprise computer services company is based on a November 2020 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Datavail has improved our stability and helps us maintain and improve performance.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Improve database administration quality
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database assessments and health checks
    • Performance tuning
  • Rate the following Datavail personnel:
    • Service Delivery Manager: excellent
    • Dedicated US DBA: excellent
    • Dedicated Tier 3 Offshore DBA: excellent
    • Offshore DBAs (operational team): excellent
    • Sales Executive: excellent

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Improved the quality of their database administration
    • Improved round-the-clock coverage
  • Saved 10-25% of costs with Datavail’s remote database management services.
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: dramatically improved
    • DBA expertise: dramatically improved
    • database availability: improved
    • database environment quality: greatly improved
    • database reliability: dramatically improved
    • database performance: greatly improved

Datavail Database Services Case Study

Natus Medical Incorporated – “Datavail’s DBA are highly skilled in database architecture, migrations, monitoring & administration”

Introduction

This case study of Natus Medical Incorporated is based on a November 2020 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service.

“The biggest impact is in staffing. For the spend we make with Datavail, we get 24×7 coverage of our databases with expert guidance and a full staff at the cost of less than a single DBA who is fully employed. This allows our developers to focus on the code and applications. The Datavail DBAs are highly skilled in database architecture, migration strategies, and monitoring strategies in addition to database administration.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Improve database administration quality
    • Focus on their business rather than technology
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database upgrades and migrations
    • Database assessments and health checks
    • Performance tuning
    • Migration to and/or management in the cloud
  • Rate the following Datavail personnel:
    • Service Delivery Manager: excellent
    • Dedicated US DBA: excellent
    • Dedicated Tier 3 Offshore DBA: excellent
    • Offshore DBAs (operational team): excellent
    • Sales Executive: excellent
    • Project Manager: excellent

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Lowered database administration costs
    • Improved the quality of their database administration
    • Focused on their business rather than technology
    • Improved round-the-clock coverage
    • Reallocated staff resources
  • Saved > 50% of costs with Datavail’s remote database management services.
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: dramatically improved
    • DBA expertise: greatly improved
    • database environment quality: dramatically improved
    • database reliability: dramatically improved
    • database performance: dramatically improved

Datavail Database Services Case Study

Fortune 500 Computer Services Company – “looks forward to continuing database services”

Introduction

This case study of a Fortune 500 computer services company is based on a November 2020 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Datavail has helped us achieve a highly available and highly performing database platform. I really enjoy working with Datavail and look forward to continuing the service. "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Lower costs
    • Improve database administration quality
    • Focus on their business rather than technology
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)
    • Reduce onstaff turnover or burnout

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Onsite database management
    • Database assessments and health checks
    • Performance tuning
  • Rate the following Datavail personnel:
    • Service Delivery Manager: good
    • Dedicated US DBA: good
    • Dedicated Tier 3 Offshore DBA: good
    • Offshore DBAs (operational team): good
    • Sales Executive: good
    • Project Manager: good

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Lowered database administration costs
    • Improved the quality of their database administration
    • Focused on their business rather than technology
    • Improved round-the-clock coverage
  • Saved 5-10% of costs with Datavail’s remote database management services.
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: greatly improved
    • DBA expertise: improved
    • database availability: improved
    • database environment quality: improved
    • database reliability: improved
    • database performance: improved

Datavail Database Services Case Study

Skidmore –
“They have been very easy to work with and delivered quality with our database monitoring services.”

Introduction

This case study of Skidmore is based on a November 2020 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service.

“Datavail is a great partner to have for database monitoring and services. They have improved our overall ERP access levels with a more fine-tuned database environment.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Improve database administration quality
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database assessments and health checks
    • Performance tuning
  • Rate the following Datavail personnel:
    • Service Delivery Manager: excellent
    • Sales Executive: excellent
    • Project Manager: excellent

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Improved the quality of their database administration
    • Improved round-the-clock coverage
  • Saved 10-25% of costs with Datavail’s remote database management services.
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: dramatically improved
    • DBA expertise: dramatically improved
    • database availability: dramatically improved
    • database environment quality: dramatically improved
    • database reliability: dramatically improved
    • database performance: dramatically improved

Datavail Database Services Case Study

Enterprise Energy & Utilities Company: Support for both Microsoft SQL and Oracle DBA

Introduction

This case study of a large enterprise energy & utilities company is based on a November 2019 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)
    • Redeploy and/or augment onstaff resources

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database upgrades and migrations
    • Database assessments and health checks
    • Performance tuning
  • Rate the following Datavail personnel:
    • Service Delivery Manager: good
    • Dedicated US DBA: good
    • Dedicated Tier 3 Offshore DBA: good
    • Offshore DBAs (operational team): good
    • Sales Executive: good
    • Project Manager: good

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Improved round-the-clock coverage
    • It has provided support when we were looking for a new team member that would support MSSQL. It has provided us with Oracle DBAs when we had none.
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: greatly improved
    • DBA expertise: greatly improved
    • database environment quality: improved
    • database reliability: improved
    • database performance: improved

Datavail Database Services Case Study

Mid-sized Metals & Mining Company: Saved more than 50% on Database Administration

Introduction

This case study of a medium enterprise metals & mining company is based on a November 2019 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Datavail helped our organization save costs and improve the quality of our database administration.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Lower costs
    • Focus on their business rather than technology
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database upgrades and migrations
    • Database assessments and health checks
    • Performance tuning
  • Rate the following Datavail personnel:
    • Service Delivery Manager: excellent
    • Dedicated US DBA: excellent
    • Dedicated Tier 3 Offshore DBA: excellent
    • Offshore DBAs (operational team): excellent
    • Sales Executive: excellent
    • Project Manager: excellent

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Lowered database administration costs
    • Focused on their business rather than technology
    • Improved round-the-clock coverage
  • Saved > 50% of costs with Datavail’s remote database management services.
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: greatly improved
    • DBA expertise: greatly improved
    • database availability: greatly improved
    • database environment quality: greatly improved
    • database reliability: greatly improved
    • database performance: greatly improved

Datavail Database Services Case Study

Software Company: “Datavail does a good job and saves us money”

Introduction

This case study of a small business computer software company is based on a November 2019 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Focus on their business rather than technology
    • Reduce onstaff turnover or burnout

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database upgrades and migrations
    • Performance tuning
  • Rate the following Datavail personnel:
    • Service Delivery Manager: excellent
    • Dedicated US DBA: excellent
    • Dedicated Tier 3 Offshore DBA: good
    • Offshore DBAs (operational team): satisfactory
    • Sales Executive: excellent
    • Project Manager: excellent

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Lowered database administration costs
    • Improved the quality of their database administration
    • Focused on their business rather than technology
    • Improved round-the-clock coverage
  • Saved 25-50% of costs with Datavail’s remote database management services.
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: greatly improved
    • DBA expertise: dramatically improved
    • database availability: greatly improved
    • database environment quality: greatly improved
    • database reliability: greatly improved
    • database performance: greatly improved

Datavail Database Services Case Study

Palmcoast, a Consumer Services company, cites “substantial costs savings and increase expertise”

Introduction

This case study of Palmcoast is based on a November 2019 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service.

“We lost an advanced level DBA to attrition and replaced the role of the FTE with the Datavail support team resulting in a substantial cost savings and increased expertise.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Lower costs
    • Improve database administration quality
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)
    • Replace in-house FTE responsible for DB support

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database upgrades and migrations
    • Database assessments and health checks
    • Performance tuning
  • Rate the following Datavail personnel:
    • Service Delivery Manager: excellent
    • Dedicated US DBA: excellent
    • Dedicated Tier 3 Offshore DBA: good
    • Offshore DBAs (operational team): good
    • Sales Executive: good
    • Project Manager: good

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Lowered database administration costs
    • Improved the quality of their database administration
    • Improved round-the-clock coverage
    • Reallocated staff resources
  • Saved 25-50% of costs with Datavail’s remote database management services.
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: greatly improved
    • DBA expertise: greatly improved
    • database availability: improved
    • database environment quality: improved
    • database reliability: improved
    • database performance: improved

Datavail Database Services Case Study

Large Enterprise Retail Company cites 24×7 Monitoring and Off-hours Migrations and Updates

Introduction

This case study of a large enterprise retail company is based on a November 2019 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Has allowed 24×7 monitoring and reduced the off hours time spent by company DBA to resolve issues when they occur. "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)
    • Reduce onstaff turnover or burnout

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Onsite database management
    • Database upgrades and migrations
    • Database assessments and health checks
  • Rate the following Datavail personnel:
    • Service Delivery Manager: excellent
    • Dedicated US DBA: excellent
    • Dedicated Tier 3 Offshore DBA: excellent
    • Offshore DBAs (operational team): good

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Improved round-the-clock coverage
    • Reallocated staff resources
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: greatly improved
    • DBA expertise: improved
    • database availability: improved
    • database environment quality: improved
    • database reliability: greatly improved
    • database performance: improved

Datavail Database Services Case Study

Medium Enterprise Energy & Utilities Company – “keeps the business running.”

Introduction

This case study of a medium enterprise energy & utilities company is based on a November 2019 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Datavail keeps the business running. Delta monitoring has allowed us to proactively plan for disk utilization….and properly plan for AG optimizations. Working with the India DBA team to perform upgrades to SQL Server during weekends and off-hours has greatly reduced vulnerabilities in our systems and kept SQL up-to-date. All of these things and more have saved time and resources.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Improve database administration quality
    • Focus on their business rather than technology
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)
    • Reduce onstaff turnover or burnout

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database upgrades and migrations
    • Database assessments and health checks
    • Performance tuning
  • Rate the following Datavail personnel:
    • Service Delivery Manager: good
    • Dedicated US DBA: excellent
    • Dedicated Tier 3 Offshore DBA: good
    • Offshore DBAs (operational team): good
    • Sales Executive: good

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Lowered database administration costs
    • Improved the quality of their database administration
    • Focused on their business rather than technology
    • Improved round-the-clock coverage
    • Retained on-staff resources
  • Saved 0-5% of costs with Datavail’s remote database management services.
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: dramatically improved
    • DBA expertise: dramatically improved
    • database availability: greatly improved
    • database environment quality: greatly improved
    • database reliability: greatly improved
    • database performance: improved

Datavail Database Services Case Study

Medium Enterprise Insurance Company: “Excellent value proposition – 24×7 coverage and peace of mind”

Introduction

This case study of a medium enterprise insurance company is based on a November 2019 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Net Positive and has allowed us to focus on value creation by performing development on the SQL platform.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Lower costs
    • Focus on their business rather than technology
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database upgrades and migrations
    • Database assessments and health checks
    • Performance tuning
  • Rate the following Datavail personnel:
    • Service Delivery Manager: excellent
    • Dedicated US DBA: good
    • Dedicated Tier 3 Offshore DBA: excellent

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Lowered database administration costs
    • Improved the quality of their database administration
    • Focused on their business rather than technology
    • Improved round-the-clock coverage
  • Saved 10-25% of costs with Datavail’s remote database management services.
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: greatly improved
    • DBA expertise: greatly improved
    • database availability: greatly improved
    • database environment quality: improved
    • database reliability: improved
    • database performance: improved

Datavail Database Services Case Study

NGL Energy Partners: “Datavail is a valuable member of our database support team”

Introduction

This case study of NGL Energy Partners is based on a November 2019 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service.

“Datavail is a valuable member of our database support team. They provide 24/7 monitoring and support…with great customer service and technical expertise.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database upgrades and migrations
    • Database assessments and health checks
    • Performance tuning
  • Rate the following Datavail personnel:
    • Service Delivery Manager: excellent
    • Dedicated US DBA: excellent
    • Dedicated Tier 3 Offshore DBA: excellent
    • Offshore DBAs (operational team): excellent
    • Sales Executive: excellent
    • Project Manager: excellent

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Focused on their business rather than technology
    • Improved round-the-clock coverage
  • Saved 25-50% of costs with Datavail’s remote database management services.
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: greatly improved
    • DBA expertise: improved
    • database availability: improved
    • database environment quality: improved
    • database reliability: improved
    • database performance: improved

Datavail Database Services Case Study

Medium Enterprise Computer Services Company: “Datavail provides us peace of mind.”

Introduction

This case study of a medium enterprise computer services company is based on a November 2019 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We use Datavail to reduce our database administration cost, monitor the health of our database environment, and give us peace of mind.. Datavail is one of our most trusted partners. They continue to exceed our expectations.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Improve database administration quality
    • Focus on their business rather than technology
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database assessments and health checks
    • Performance tuning
  • Rate the following Datavail personnel:
    • Service Delivery Manager: excellent
    • Dedicated US DBA: excellent
    • Dedicated Tier 3 Offshore DBA: excellent
    • Offshore DBAs (operational team): excellent
    • Sales Executive: good
    • Project Manager: good

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Improved the quality of their database administration
    • Focused on their business rather than technology
    • Improved round-the-clock coverage
  • Saved > 50% of costs with Datavail’s remote database management services.
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: dramatically improved
    • DBA expertise: dramatically improved
    • database availability: greatly improved
    • database environment quality: greatly improved
    • database reliability: greatly improved
    • database performance: greatly improved

Datavail Database Services Case Study

Small Business Electronics Firm: “Datavail…a team you can count on.”

Introduction

This case study of a small business electronics company is based on a November 2019 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Datavail provides all of our database management duties. It’s a team you can count on. Their services make it so my company does not have to worry about our Oracle system.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Lower costs
    • Improve database administration quality
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
  • Rate the following Datavail personnel:
    • Service Delivery Manager: excellent
    • Dedicated US DBA: excellent
    • Offshore DBAs (operational team): excellent

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Lowered database administration costs
    • Improved the quality of their database administration
    • Improved round-the-clock coverage
  • Saved 10-25% of costs with Datavail’s remote database management services.
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: greatly improved
    • DBA expertise: dramatically improved
    • database availability: greatly improved
    • database reliability: greatly improved
    • database performance: improved

Datavail Database Services Case Study

Large Enterprise Professional Services Company: a 12-year client says “we’ve always received great service.”

Introduction

This case study of a large enterprise professional services company is based on a November 2019 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We have been using Datavail for 12 years and have always received great service. Datavail has allowed us to use internal resources on other projects and reduced our overall costs.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Reduce onstaff turnover or burnout

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
  • Rate the following Datavail personnel:
    • Service Delivery Manager: satisfactory
    • Dedicated US DBA: excellent
    • Sales Executive: good
    • Project Manager: good

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Lowered database administration costs
    • Improved the quality of their database administration
    • Reallocated staff resources
  • Saved 25-50% of costs with Datavail’s remote database management services.
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: greatly improved
    • DBA expertise: greatly improved
    • database availability: greatly improved
    • database environment quality: greatly improved
    • database reliability: greatly improved
    • database performance: greatly improved

Datavail Database Services Case Study

Medium Enterprise Retail Company Sought to Lower Costs, Improve Quality and Coverage

Introduction

This case study of a medium enterprise retail company is based on a November 2019 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Datavail helped our organization save costs and improve the quality of our database administration.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Lower costs
    • Improve database administration quality
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
  • Rate the following Datavail personnel:
    • Service Delivery Manager: good
    • Dedicated US DBA: good
    • Dedicated Tier 3 Offshore DBA: good
    • Offshore DBAs (operational team): good
    • Sales Executive: good
    • Project Manager: good

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Lowered database administration costs
    • Improved the quality of their database administration
    • Improved round-the-clock coverage
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: improved
    • DBA expertise: improved
    • database availability: improved
    • database environment quality: improved
    • database reliability: improved
    • database performance: improved



More Research on Datavail