TechValidate Research on Datavail Database Services

197 Case Studies – Page 1 of 7


Datavail Database Services Case Study

Enterprise Energy & Utilities Company: Support for both Microsoft SQL and Oracle DBA

Introduction

This case study of a large enterprise energy & utilities company is based on a November 2019 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)
    • Redeploy and/or augment onstaff resources

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database upgrades and migrations
    • Database assessments and health checks
    • Performance tuning
  • Rate the following Datavail personnel:
    • Service Delivery Manager: good
    • Dedicated US DBA: good
    • Dedicated Tier 3 Offshore DBA: good
    • Offshore DBAs (operational team): good
    • Sales Executive: good
    • Project Manager: good

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Improved round-the-clock coverage
    • It has provided support when we were looking for a new team member that would support MSSQL. It has provided us with Oracle DBAs when we had none.
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: greatly improved
    • DBA expertise: greatly improved
    • database environment quality: improved
    • database reliability: improved
    • database performance: improved

Datavail Database Services Case Study

Mid-sized Metals & Mining Company: Saved more than 50% on Database Administration

Introduction

This case study of a medium enterprise metals & mining company is based on a November 2019 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Datavail helped our organization save costs and improve the quality of our database administration.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Lower costs
    • Focus on their business rather than technology
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database upgrades and migrations
    • Database assessments and health checks
    • Performance tuning
  • Rate the following Datavail personnel:
    • Service Delivery Manager: excellent
    • Dedicated US DBA: excellent
    • Dedicated Tier 3 Offshore DBA: excellent
    • Offshore DBAs (operational team): excellent
    • Sales Executive: excellent
    • Project Manager: excellent

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Lowered database administration costs
    • Focused on their business rather than technology
    • Improved round-the-clock coverage
  • Saved > 50% of costs with Datavail’s remote database management services.
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: greatly improved
    • DBA expertise: greatly improved
    • database availability: greatly improved
    • database environment quality: greatly improved
    • database reliability: greatly improved
    • database performance: greatly improved

Datavail Database Services Case Study

Software Company: “Datavail does a good job and saves us money”

Introduction

This case study of a small business computer software company is based on a November 2019 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Focus on their business rather than technology
    • Reduce onstaff turnover or burnout

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database upgrades and migrations
    • Performance tuning
  • Rate the following Datavail personnel:
    • Service Delivery Manager: excellent
    • Dedicated US DBA: excellent
    • Dedicated Tier 3 Offshore DBA: good
    • Offshore DBAs (operational team): satisfactory
    • Sales Executive: excellent
    • Project Manager: excellent

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Lowered database administration costs
    • Improved the quality of their database administration
    • Focused on their business rather than technology
    • Improved round-the-clock coverage
  • Saved 25-50% of costs with Datavail’s remote database management services.
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: greatly improved
    • DBA expertise: dramatically improved
    • database availability: greatly improved
    • database environment quality: greatly improved
    • database reliability: greatly improved
    • database performance: greatly improved

Datavail Database Services Case Study

Palmcoast, a Consumer Services company, cites “substantial costs savings and increase expertise”

Introduction

This case study of Palmcoast is based on a November 2019 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service.

“We lost an advanced level DBA to attrition and replaced the role of the FTE with the Datavail support team resulting in a substantial cost savings and increased expertise.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Lower costs
    • Improve database administration quality
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)
    • Replace in-house FTE responsible for DB support

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database upgrades and migrations
    • Database assessments and health checks
    • Performance tuning
  • Rate the following Datavail personnel:
    • Service Delivery Manager: excellent
    • Dedicated US DBA: excellent
    • Dedicated Tier 3 Offshore DBA: good
    • Offshore DBAs (operational team): good
    • Sales Executive: good
    • Project Manager: good

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Lowered database administration costs
    • Improved the quality of their database administration
    • Improved round-the-clock coverage
    • Reallocated staff resources
  • Saved 25-50% of costs with Datavail’s remote database management services.
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: greatly improved
    • DBA expertise: greatly improved
    • database availability: improved
    • database environment quality: improved
    • database reliability: improved
    • database performance: improved

Datavail Database Services Case Study

Large Enterprise Retail Company cites 24×7 Monitoring and Off-hours Migrations and Updates

Introduction

This case study of a large enterprise retail company is based on a November 2019 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Has allowed 24×7 monitoring and reduced the off hours time spent by company DBA to resolve issues when they occur. "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)
    • Reduce onstaff turnover or burnout

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Onsite database management
    • Database upgrades and migrations
    • Database assessments and health checks
  • Rate the following Datavail personnel:
    • Service Delivery Manager: excellent
    • Dedicated US DBA: excellent
    • Dedicated Tier 3 Offshore DBA: excellent
    • Offshore DBAs (operational team): good

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Improved round-the-clock coverage
    • Reallocated staff resources
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: greatly improved
    • DBA expertise: improved
    • database availability: improved
    • database environment quality: improved
    • database reliability: greatly improved
    • database performance: improved

Datavail Database Services Case Study

Medium Enterprise Energy & Utilities Company – “keeps the business running.”

Introduction

This case study of a medium enterprise energy & utilities company is based on a November 2019 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Datavail keeps the business running. Delta monitoring has allowed us to proactively plan for disk utilization….and properly plan for AG optimizations. Working with the India DBA team to perform upgrades to SQL Server during weekends and off-hours has greatly reduced vulnerabilities in our systems and kept SQL up-to-date. All of these things and more have saved time and resources.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Improve database administration quality
    • Focus on their business rather than technology
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)
    • Reduce onstaff turnover or burnout

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database upgrades and migrations
    • Database assessments and health checks
    • Performance tuning
  • Rate the following Datavail personnel:
    • Service Delivery Manager: good
    • Dedicated US DBA: excellent
    • Dedicated Tier 3 Offshore DBA: good
    • Offshore DBAs (operational team): good
    • Sales Executive: good

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Lowered database administration costs
    • Improved the quality of their database administration
    • Focused on their business rather than technology
    • Improved round-the-clock coverage
    • Retained on-staff resources
  • Saved 0-5% of costs with Datavail’s remote database management services.
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: dramatically improved
    • DBA expertise: dramatically improved
    • database availability: greatly improved
    • database environment quality: greatly improved
    • database reliability: greatly improved
    • database performance: improved

Datavail Database Services Case Study

Medium Enterprise Insurance Company: “Excellent value proposition – 24×7 coverage and peace of mind”

Introduction

This case study of a medium enterprise insurance company is based on a November 2019 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Net Positive and has allowed us to focus on value creation by performing development on the SQL platform.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Lower costs
    • Focus on their business rather than technology
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database upgrades and migrations
    • Database assessments and health checks
    • Performance tuning
  • Rate the following Datavail personnel:
    • Service Delivery Manager: excellent
    • Dedicated US DBA: good
    • Dedicated Tier 3 Offshore DBA: excellent

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Lowered database administration costs
    • Improved the quality of their database administration
    • Focused on their business rather than technology
    • Improved round-the-clock coverage
  • Saved 10-25% of costs with Datavail’s remote database management services.
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: greatly improved
    • DBA expertise: greatly improved
    • database availability: greatly improved
    • database environment quality: improved
    • database reliability: improved
    • database performance: improved

Datavail Database Services Case Study

NGL Energy Partners: “Datavail is a valuable member of our database support team”

Introduction

This case study of NGL Energy Partners is based on a November 2019 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service.

“Datavail is a valuable member of our database support team. They provide 24/7 monitoring and support…with great customer service and technical expertise.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database upgrades and migrations
    • Database assessments and health checks
    • Performance tuning
  • Rate the following Datavail personnel:
    • Service Delivery Manager: excellent
    • Dedicated US DBA: excellent
    • Dedicated Tier 3 Offshore DBA: excellent
    • Offshore DBAs (operational team): excellent
    • Sales Executive: excellent
    • Project Manager: excellent

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Focused on their business rather than technology
    • Improved round-the-clock coverage
  • Saved 25-50% of costs with Datavail’s remote database management services.
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: greatly improved
    • DBA expertise: improved
    • database availability: improved
    • database environment quality: improved
    • database reliability: improved
    • database performance: improved

Datavail Database Services Case Study

Medium Enterprise Computer Services Company: “Datavail provides us peace of mind.”

Introduction

This case study of a medium enterprise computer services company is based on a November 2019 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We use Datavail to reduce our database administration cost, monitor the health of our database environment, and give us peace of mind.. Datavail is one of our most trusted partners. They continue to exceed our expectations.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Improve database administration quality
    • Focus on their business rather than technology
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database assessments and health checks
    • Performance tuning
  • Rate the following Datavail personnel:
    • Service Delivery Manager: excellent
    • Dedicated US DBA: excellent
    • Dedicated Tier 3 Offshore DBA: excellent
    • Offshore DBAs (operational team): excellent
    • Sales Executive: good
    • Project Manager: good

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Improved the quality of their database administration
    • Focused on their business rather than technology
    • Improved round-the-clock coverage
  • Saved > 50% of costs with Datavail’s remote database management services.
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: dramatically improved
    • DBA expertise: dramatically improved
    • database availability: greatly improved
    • database environment quality: greatly improved
    • database reliability: greatly improved
    • database performance: greatly improved

Datavail Database Services Case Study

Small Business Electronics Firm: “Datavail…a team you can count on.”

Introduction

This case study of a small business electronics company is based on a November 2019 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Datavail provides all of our database management duties. It’s a team you can count on. Their services make it so my company does not have to worry about our Oracle system.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Lower costs
    • Improve database administration quality
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
  • Rate the following Datavail personnel:
    • Service Delivery Manager: excellent
    • Dedicated US DBA: excellent
    • Offshore DBAs (operational team): excellent

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Lowered database administration costs
    • Improved the quality of their database administration
    • Improved round-the-clock coverage
  • Saved 10-25% of costs with Datavail’s remote database management services.
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: greatly improved
    • DBA expertise: dramatically improved
    • database availability: greatly improved
    • database reliability: greatly improved
    • database performance: improved

Datavail Database Services Case Study

Large Enterprise Professional Services Company: a 12-year client says “we’ve always received great service.”

Introduction

This case study of a large enterprise professional services company is based on a November 2019 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We have been using Datavail for 12 years and have always received great service. Datavail has allowed us to use internal resources on other projects and reduced our overall costs.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Reduce onstaff turnover or burnout

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
  • Rate the following Datavail personnel:
    • Service Delivery Manager: satisfactory
    • Dedicated US DBA: excellent
    • Sales Executive: good
    • Project Manager: good

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Lowered database administration costs
    • Improved the quality of their database administration
    • Reallocated staff resources
  • Saved 25-50% of costs with Datavail’s remote database management services.
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: greatly improved
    • DBA expertise: greatly improved
    • database availability: greatly improved
    • database environment quality: greatly improved
    • database reliability: greatly improved
    • database performance: greatly improved

Datavail Database Services Case Study

Medium Enterprise Retail Company Sought to Lower Costs, Improve Quality and Coverage

Introduction

This case study of a medium enterprise retail company is based on a November 2019 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Datavail helped our organization save costs and improve the quality of our database administration.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Lower costs
    • Improve database administration quality
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
  • Rate the following Datavail personnel:
    • Service Delivery Manager: good
    • Dedicated US DBA: good
    • Dedicated Tier 3 Offshore DBA: good
    • Offshore DBAs (operational team): good
    • Sales Executive: good
    • Project Manager: good

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Lowered database administration costs
    • Improved the quality of their database administration
    • Improved round-the-clock coverage
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: improved
    • DBA expertise: improved
    • database availability: improved
    • database environment quality: improved
    • database reliability: improved
    • database performance: improved

Datavail Database Services Case Study

Financial Services Company: Datavail “alleviates burden on my team.”

Introduction

This case study of a Financial Services company is based on a November 2019 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service.

“Datavail has a very responsive and knowledgeable team. Supporting our SQL Server instances on a 24×7 basis alleviates the burden on my team. It is also a very cost effective solution. "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database upgrades and migrations
    • Database assessments and health checks
  • Rate the following Datavail personnel:
    • Service Delivery Manager: excellent
    • Dedicated Tier 3 Offshore DBA: excellent
    • Offshore DBAs (operational team): excellent
    • Sales Executive: excellent
    • Project Manager: excellent

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Improved the quality of their database administration
    • Improved round-the-clock coverage
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: greatly improved
    • DBA expertise: greatly improved
    • database availability: greatly improved
    • database environment quality: dramatically improved
    • database reliability: dramatically improved
    • database performance: improved

Datavail Database Services Case Study

Mid-sized Insurance Company: Hiring Datavail was “the best thing we’ve ever done.”

Introduction

This case study of a medium enterprise insurance company is based on a November 2019 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Datavail is easy to work with and they do great work. They keep us current and more secure. The best thing we have ever done! (We now have) no need for round the clock personnel. Notice of poorly performing jobs. Ensure backups are performed nightly. "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Lower costs
    • Improve database administration quality
    • Focus on their business rather than technology
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)
    • Reduce onstaff turnover or burnout
    • Redeploy and/or augment onstaff resources

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database upgrades and migrations
    • Database assessments and health checks
    • Performance tuning
  • Rate the following Datavail personnel:
    • Service Delivery Manager: excellent
    • Dedicated US DBA: excellent
    • Dedicated Tier 3 Offshore DBA: excellent
    • Offshore DBAs (operational team): excellent
    • Sales Executive: good
    • Project Manager: good

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Lowered database administration costs
    • Improved the quality of their database administration
    • Focused on their business rather than technology
    • Improved round-the-clock coverage
    • Reallocated staff resources
    • Retained on-staff resources
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: dramatically improved
    • DBA expertise: dramatically improved
    • database availability: dramatically improved
    • database environment quality: greatly improved
    • database reliability: greatly improved
    • database performance: greatly improved

Datavail Database Services Case Study

Mid-sized Professional Services Company: “Datavail has helped to free up time from our staff”

Introduction

This case study of a medium enterprise professional services company is based on a November 2019 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Datavail is very responsive to our concerns and helps us accomplish our goals. Datavail has helped to free up time from our staff and allowed us to notice errors in our processes more quickly.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Focus on their business rather than technology
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)
    • Redeploy and/or augment onstaff resources

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database assessments and health checks
    • Performance tuning
  • Rate the following Datavail personnel:
    • Service Delivery Manager: excellent
    • Dedicated US DBA: excellent
    • Dedicated Tier 3 Offshore DBA: excellent
    • Offshore DBAs (operational team): good
    • Sales Executive: excellent
    • Project Manager: excellent

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Focused on their business rather than technology
    • Reallocated staff resources
  • Saved 5-10% of costs with Datavail’s remote database management services.
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: greatly improved
    • DBA expertise: greatly improved
    • database availability: improved
    • database environment quality: greatly improved
    • database reliability: greatly improved
    • database performance: greatly improved

Datavail Database Services Case Study

Large Enterprise Food Company – “Allows my DBAs to focus on system design and architecture.”

Introduction

This case study of a large enterprise food company is based on a December 2019 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We have a good partnership with Datavail and they provide a good service to our organization. Having Datavail services allows my DBAs to focus on system design and architecture, providing guidance to system implementations, deep troubleshooting, etc instead of spending their time on routing administrative tasks.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)
    • Reduce onstaff turnover or burnout
    • Redeploy and/or augment onstaff resources

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database upgrades and migrations
    • Database assessments and health checks
    • Performance tuning
    • Database patching and cloning
  • Rate the following Datavail personnel:
    • Service Delivery Manager: excellent
    • Dedicated US DBA: good
    • Dedicated Tier 3 Offshore DBA: good
    • Offshore DBAs (operational team): good

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Improved round-the-clock coverage
    • Retained on-staff resources
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: greatly improved
    • database availability: improved
    • database environment quality: improved
    • database reliability: improved
    • database performance: improved

Datavail Database Services Case Study

Small Business Construction Company – “Our team can concentrate on other IT operations with augmented infrastructure from Datavail.”

Introduction

This case study of a small business construction company is based on a September 2018 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Datavail has augmented our infrastructure team so that our team can concentrate on providing other areas of IT operations service to our development and business teams.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Improve database administration quality
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)
    • Reduce on staff turnover or burnout
    • Redeploy and/or augment on staff resources

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database assessments and health checks
    • Performance tuning
  • Rate the following Datavail personnel:
    • Service Delivery Manager: excellent
    • Dedicated US DBA: excellent
    • Dedicated Tier 3 Offshore DBA: excellent
    • Offshore DBAs (operational team): excellent
    • Sales Executive: excellent
    • Project Manager: excellent

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Improved the quality of their database administration
    • Improved round-the-clock coverage
  • Saved 25-50% of costs with Datavail’s remote database management services.
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: dramatically improved
    • DBA expertise: dramatically improved
    • database availability: improved
    • database reliability: greatly improved
    • database performance: improved

Datavail Database Services Case Study

Medium Enterprise Retail Company – “Improved application up-time and a better customer experience.”

Introduction

This case study of a medium enterprise retail company is based on a September 2018 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Monitoring and support of our local databases have helped us improve application uptime and drive a better experience for our guests and associates.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Lower costs
    • Improve database administration quality
    • Focus on their business rather than technology
    • Reduce on staff turnover or burnout

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database upgrades and migrations
    • Database assessments and health checks
  • Rate the following Datavail personnel:
    • Service Delivery Manager: good
    • Dedicated US DBA: good
    • Offshore DBAs (operational team): good
    • Sales Executive: satisfactory

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Lowered database administration costs
    • Improved the quality of their database administration
  • Saved 25-50% of costs with Datavail’s remote database management services.
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: greatly improved
    • DBA expertise: dramatically improved
    • database availability: improved
    • database environment quality: improved
    • database reliability: improved
    • database performance: improved

Datavail Database Services Case Study

Harkins Theatres

Introduction

This case study of Harkins Theatres is based on a September 2018 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service.

“Datavail helped our organization save costs and improve the quality of our database administration.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Lower costs
    • Improve database administration quality
    • Focus on their business rather than technology
    • Reduce on staff turnover or burnout
    • Redeploy and/or augment on staff resources

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database upgrades and migrations
    • Database assessments and health checks
    • Performance tuning
  • Rate the following Datavail personnel:
    • Service Delivery Manager: excellent
    • Dedicated US DBA: excellent
    • Dedicated Tier 3 Offshore DBA: excellent
    • Offshore DBAs (operational team): excellent
    • Sales Executive: excellent
    • Project Manager: excellent

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Lowered database administration costs
    • Improved the quality of their database administration
    • Focused on their business rather than technology
    • Improved round-the-clock coverage
    • Reallocated staff resources
    • Retained on-staff resources
  • Saved 5-10% of costs with Datavail’s remote database management services.
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: dramatically improved
    • DBA expertise: dramatically improved
    • database availability: dramatically improved
    • database environment quality: dramatically improved
    • database reliability: dramatically improved
    • database performance: dramatically improved

Datavail Database Services Case Study

Medium Enterprise Computer Services Company – “I’m able to sleep at night.”

Introduction

This case study of a medium enterprise computer services company is based on a September 2018 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Datavail has brought significant value to our organization. I’m able to sleep well at night knowing that our databases are being monitored, tuned, and backed up.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Improve database administration quality
    • Focus on their business rather than technology
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database assessments and health checks
    • Performance tuning
  • Rate the following Datavail personnel:
    • Service Delivery Manager: Excellent
    • Dedicated US DBA: Excellent
    • Dedicated Tier 3 Offshore DBA: Excellent
    • Offshore DBAs (operational team): Excellent
    • Sales Executive: Good

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Improved the quality of their database administration
    • Focused on their business rather than technology
    • Improved round-the-clock coverage
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: Dramatically improved
    • DBA expertise: Dramatically improved
    • database availability: Greatly improved
    • database environment quality: Dramatically improved
    • database reliability: Greatly improved
    • database performance: Dramatically improved

Datavail Database Services Case Study

Large Enterprise Professional Services Company – Cost savings with remote database management.

Introduction

This case study of a large enterprise professional services company is based on a September 2018 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Datavail helped our organization save costs and improve the quality of our database administration.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Lower costs
    • Improve database administration quality
    • Reduce on staff turnover or burnout

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
  • Rate the following Datavail personnel:
    • Service Delivery Manager: Good
    • Dedicated US DBA: Good
    • Sales Executive: Good
    • Project Manager: Good

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Lowered database administration costs
    • Improved the quality of their database administration
  • Saved 25-50% of costs with Datavail’s remote database management services.
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: Improved
    • DBA expertise: Improved
    • database availability: Improved
    • database environment quality: Improved
    • database reliability: Improved
    • database performance: Improved

Datavail Database Services Case Study

Large Enterprise Retail Company

Introduction

This case study of a large enterprise retail company is based on a September 2018 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Datavail helped our organization save costs and improve the quality of our database administration.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)
    • Redeploy and/or augment on staff resources

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database assessments and health checks
  • Rate the following Datavail personnel:
    • Service Delivery Manager: Excellent
    • Dedicated US DBA: Excellent
    • Dedicated Tier 3 Offshore DBA: Excellent
    • Offshore DBAs (operational team): Excellent
    • Sales Executive: Excellent
    • Project Manager: Excellent

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Improved the quality of their database administration
    • Improved round-the-clock coverage
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: Dramatically improved
    • DBA expertise: Greatly improved
    • database availability: Greatly improved
    • database environment quality: Greatly improved
    • database reliability: Greatly improved
    • database performance: Improved

Datavail Database Services Case Study

Medium Enterprise Marketing & Advertising Company – Datavail has provided a “direct postive impact on business.”

Introduction

This case study of a medium enterprise marketing & advertising company is based on a September 2018 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Datavail has helped us achieve better overall availability, performance, and support of our database systems having a direct positive impact on our business.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Lower costs
    • Improve database administration quality
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)
    • Reduce on staff turnover or burnout
    • Redeploy and/or augment on staff resources

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Onsite database management
    • Database assessments and health checks
    • Performance tuning
  • Rate the following Datavail personnel:
    • Service Delivery Manager: Excellent
    • Dedicated US DBA: Excellent
    • Dedicated Tier 3 Offshore DBA: Good
    • Sales Executive: Good

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Improved the quality of their database administration
    • Improved round-the-clock coverage
    • Reallocated staff resources
    • Retained on-staff resources
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: Dramatically improved
    • DBA expertise: Greatly improved
    • database availability: Improved
    • database environment quality: Greatly improved
    • database reliability: Greatly improved
    • database performance: Improved

Datavail Database Services Case Study

Netsmart Technologies, Inc.

Introduction

This case study of Netsmart Technologies, Inc. is based on a September 2018 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service.

“Datavail helped our organization save costs and improve the quality of our database administration.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Improve database administration quality
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)
    • Reduce on staff turnover or burnout

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database assessments and health checks
  • Rate the following Datavail personnel:
    • Service Delivery Manager: Excellent
    • Dedicated US DBA: Excellent
    • Dedicated Tier 3 Offshore DBA: Excellent
    • Offshore DBAs (operational team): Good

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Improved the quality of their database administration
    • Improved round-the-clock coverage
    • Retained on-staff resources
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: Dramatically improved
    • DBA expertise: Dramatically improved
    • database availability: Greatly improved
    • database environment quality: Greatly improved
    • database reliability: Greatly improved
    • database performance: Improved

Datavail Database Services Case Study

Medium Enterprise Insurance Company – “Two DBAs for the price of one in-house.”

Introduction

This case study of a medium enterprise insurance company is based on a September 2018 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We are able to have two DBA teams (for two database platforms) at a similar cost for one in-house full-time employee with the same skill set. Plus, Datavail provides us with 24/7 on-call coverage, so we don’t have to provide in-house on-call coverage.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Focus on their business rather than technology
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)
    • Redeploy and/or augment onstaff resources

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database upgrades and migrations
    • Database assessments and health checks
    • Performance tuning
  • Rate the following Datavail personnel:
    • Service Delivery Manager: Satisfactory
    • Dedicated US DBA: Excellent
    • Dedicated Tier 3 Offshore DBA: Good
    • Offshore DBAs (operational team): Good
    • Sales Executive: Satisfactory

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Improved round-the-clock coverage
    • Reallocated staff resources
  • Saved > 50% of costs with Datavail’s remote database management services.
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: Improved
    • DBA expertise: Improved
    • database availability: Improved
    • database environment quality: Improved
    • database reliability: Improved
    • database performance: Improved

Datavail Database Services Case Study

Medium Enterprise Health Care Company – “24/7 support and improved performance”

Introduction

This case study of a medium enterprise health care company is based on a September 2018 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Datavail has enabled 24/7 support for the Production database environment and has helped to engineer performance improvements.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Focus on their business rather than technology
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Database upgrades and migrations
    • Database assessments and health checks
    • Performance tuning
  • Rate the following Datavail personnel:
    • Service Delivery Manager: Excellent
    • Dedicated US DBA: Good
    • Dedicated Tier 3 Offshore DBA: Good
    • Offshore DBAs (operational team): Good
    • Sales Executive: Good

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Improved round-the-clock coverage
    • Reallocated staff resources
  • Saved no savings of costs with Datavail’s remote database management services.
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: Improved
    • DBA expertise: Improved
    • database availability: Improved
    • database performance: Greatly improved

Datavail Database Services Case Study

Small Business Financial Services Company

Introduction

This case study of a small business financial services company is based on a September 2018 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Datavail helped our organization save costs and improve the quality of our database administration.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Lower costs
    • Improve database administration quality
    • Focus on their business rather than technology
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database assessments and health checks
    • Performance tuning
  • Rate the following Datavail personnel:
    • Service Delivery Manager: Excellent
    • Dedicated US DBA: Excellent
    • Dedicated Tier 3 Offshore DBA: Good
    • Offshore DBAs (operational team): Good
    • Sales Executive: Good

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Improved the quality of their database administration
    • Improved round-the-clock coverage
    • Reallocated staff resources
  • Saved 5-10% of costs with Datavail’s remote database management services.
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: Dramatically improved
    • DBA expertise: Dramatically improved
    • database availability: Greatly improved
    • database environment quality: Improved
    • database reliability: Improved
    • database performance: Greatly improved

Datavail Database Services Case Study

Medium Enterprise Health Care Company

Introduction

This case study of a medium enterprise health care company is based on a September 2018 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)
    • Redeploy and/or augment onstaff resources

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database assessments and health checks
    • Performance tuning
  • Rate the following Datavail personnel:
    • Service Delivery Manager: good
    • Dedicated US DBA: good
    • Dedicated Tier 3 Offshore DBA: excellent

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Improved the quality of their database administration
    • Reallocated staff resources
  • Saved no savings of costs with Datavail’s remote database management services.
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: improved
    • DBA expertise: improved
    • database environment quality: improved
    • database reliability: improved
    • database performance: improved

Datavail Database Services Case Study

Small Business Computer Services Company – Datavail helped “improve overall stability.”

Introduction

This case study of a small business computer services company is based on a September 2018 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Datavail has greatly reduced the need for us to have our senior staff on call for database-related issues and has helped us to improve overall stability.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Improve database administration quality
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)
    • Reduce onstaff turnover or burnout
    • Redeploy and/or augment onstaff resources

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database upgrades and migrations
    • Database assessments and health checks
    • Performance tuning
  • Rate the following Datavail personnel:
    • Service Delivery Manager: good
    • Dedicated US DBA: excellent
    • Dedicated Tier 3 Offshore DBA: excellent
    • Offshore DBAs (operational team): good

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Improved the quality of their database administration
    • Focused on their business rather than technology
    • Improved round-the-clock coverage
    • Reallocated staff resources
  • Saved 0-5% of costs with Datavail’s remote database management services.
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: greatly improved
    • DBA expertise: dramatically improved
    • database availability: greatly improved
    • database environment quality: greatly improved
    • database reliability: greatly improved
    • database performance: greatly improved

Datavail Database Services Case Study

Financial Services Company – “24×7 coverage for SQL Server databases”

Introduction

This case study of publicly traded Financial Services Company and is based on a September 2018 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service.

“Allowed us to provide 24 X 7 coverage for our SQL Server databases. "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
  • Rate the following Datavail personnel:
    • Service Delivery Manager: excellent
    • Dedicated US DBA: excellent
    • Dedicated Tier 3 Offshore DBA: excellent
    • Offshore DBAs (operational team): excellent
    • Sales Executive: excellent

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Improved the quality of their database administration
    • Improved round-the-clock coverage
  • Saved 25-50% of costs with Datavail’s remote database management services.
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: dramatically improved
    • DBA expertise: greatly improved
    • database availability: improved
    • database environment quality: greatly improved
    • database reliability: greatly improved
    • database performance: improved



More Research on Datavail Database Services