TechValidate Research on Datavail

Introduction

This case study of a large enterprise health care company is based on a July 2017 survey of Datavail Database Project Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Project Services:

• Addressed the following challenges using Datavail:
  • Gain database administration expertise
  • Have faster execution
  • After hours support (offshore)

Use Case

The key features and functionalities of Datavail Database Project Services that the surveyed company uses:

• Completed the following projects with Datavail:
  • Platform / cloud migration projects
  • Performance tuning projects
  • Database upgrades, platform migrations, R12 Upgrades
• Rates their experiences with Datavail personnel:
  • US DBA: good
  • Offshore Tier 3 DBA: good
  • DBA Team: good
  • Sales Executive: unsatisfactory
  • Project Manager: good

Results

The surveyed company achieved the following results with Datavail Database Project Services:

• Agreed that DataVail accomplished the following during the scoping process:
  • Captured the data into a concise statement of work
  • Adopted a drive to understand unique business drivers, including key dates & stakeholders
  • Quickly started projects
  • Provided competitive pricing
• Indicates their level of agreement with the following statements:
  • at project kickoff, the objectives were clearly captured: agree
  • requirements were effectively implemented: strongly agree
  • project status was communicated in an effective manner: agree
  • the project delivered desired business results: strongly agree
  • the quality of project deliverables was satisfactory: agree

Introduction

This case study of a Fortune 500 electronics company is based on a September 2016 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

• Wanted to address the following challenges when they hired Datavail:
  • Improve database administration quality
  • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

• Utilizes Datavail in the following ways:
  • Remote database management
  • Database upgrades and migrations
  • Database assessments and health checks
  • Performance tuning
• Rate the following Datavail personnel:
  • Service Delivery Manager: excellent
  • Dedicated US DBA: excellent
  • Dedicated Tier 3 Offshore DBA: excellent
  • Offshore DBAs (operational team): excellent
  • Sales Executive: good
  • Project Manager: excellent

Results

The surveyed company achieved the following results with Datavail Database Services:

• Has achieved the following benefits since hiring Datavail:
  • Lowered database administration costs
  • Improved the quality of their database administration
  • Improved round-the-clock coverage
• Has saved 5-10% of costs with Datavail’s remote database management services.
• Resulted in the following since they’ve engaged with Datavail:
  • DBA coverage: greatly improved
  • DBA expertise: greatly improved
  • Database availability: greatly improved
  • Database environment quality: greatly improved
  • Database reliability: greatly improved
  • Database performance: greatly improved