TechValidate Research on Datavail

Introduction

This case study of a medium enterprise retail company is based on a September 2018 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

• Wanted to address the following challenges when they hired Datavail:
  • Lower costs
  • Improve database administration quality
  • Focus on their business rather than technology
  • Reduce on staff turnover or burnout

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

• Utilizes Datavail in the following ways:
  • Remote database management
  • Database upgrades and migrations
  • Database assessments and health checks
• Rate the following Datavail personnel:
  • Service Delivery Manager: good
  • Dedicated US DBA: good
  • Offshore DBAs (operational team): good
  • Sales Executive: satisfactory

Results

The surveyed company achieved the following results with Datavail Database Services:

• Has achieved the following benefits since hiring Datavail:
  • Lowered database administration costs
  • Improved the quality of their database administration
• Saved 25-50% of costs with Datavail’s remote database management services.
• Resulted in the following since they’ve engaged with Datavail:
  • DBA coverage: greatly improved
  • DBA expertise: dramatically improved
  • database availability: improved
  • database environment quality: improved
  • database reliability: improved
  • database performance: improved

Introduction

This case study of a small business computer services company is based on a September 2018 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

• Wanted to address the following challenges when they hired Datavail:
  • Improve database administration quality
  • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)
  • Reduce onstaff turnover or burnout
  • Redeploy and/or augment onstaff resources

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

• Utilizes Datavail in the following ways:
  • Remote database management
  • Database upgrades and migrations
  • Database assessments and health checks
  • Performance tuning
• Rate the following Datavail personnel:
  • Service Delivery Manager: good
  • Dedicated US DBA: excellent
  • Dedicated Tier 3 Offshore DBA: excellent
  • Offshore DBAs (operational team): good

Results

The surveyed company achieved the following results with Datavail Database Services:

• Has achieved the following benefits since hiring Datavail:
  • Improved the quality of their database administration
  • Focused on their business rather than technology
  • Improved round-the-clock coverage
  • Reallocated staff resources
• Saved 0-5% of costs with Datavail’s remote database management services.
• Resulted in the following since they’ve engaged with Datavail:
  • DBA coverage: greatly improved
  • DBA expertise: dramatically improved
  • database availability: greatly improved
  • database environment quality: greatly improved
  • database reliability: greatly improved
  • database performance: greatly improved