TechValidate Research on Datavail Database Services

These pages present data that TechValidate has sourced via direct research with verified customers and users of Datavail Database Services. TechValidate stands behind the authenticity of all published data. Learn more »



382 Customers Surveyed

3,211 Data Points Collected

24 Published TechFacts

22 Published Charts

181 Published Case Studies



Selected Research Highlights


Challenges To Overcome: Why Do Clients Look to Datavail for Database Support?

What challenges were you seeking to address when you hired Datavail to manage some or all of your database administration?

Provide better coverage of our databases (i.e. 24x7, weekends/holidays)
79%
Improve the quality of our database administration
63%
Lower costs
34%
Reduce onstaff turnover or burnout
32%
Redeploy and/or augment onstaff resources
28%
Help us focus on our business rather than technology
16%
Other
10%

Datavail Saves Us “Money, Time and Effort”

Having the ability to gain 24/7 certified DBA support for less than a full time DBA saves the company money, time and effort in managing our database servers.

Todd Ekey, IT Manager, Springfield Clinic

Datavail Database Services Case Study

P.F. Chang’s China Bistro – “Outstanding service and partnership.”

Introduction

This case study of P.F. Chang’s China Bistro is based on an August 2016 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service.

“Datavail has helped us do a complete transformation of our entire environment in only 12 months. It has been exceptional.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Improve database administration quality
    • Focus on their business rather than technology
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)
    • Redeploy and/or augment onstaff resources

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Onsite database management
    • Database upgrades and migrations
    • Database assessments and health checks
    • Performance tuning
    • Business Intelligence
  • Rate the following Datavail personnel:
    • Service Delivery Manager: excellent
    • Dedicated US DBA: excellent
    • Dedicated Tier 3 Offshore DBA: excellent
    • Offshore DBAs (operational team): excellent
    • Sales Executive: needs improvement
    • Project Manager: good

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Improved the quality of their database administration
    • Focused on their business rather than technology
    • Improved round-the-clock coverage
    • Reallocated staff resources
  • Has saved 5-10% of costs with Datavail’s remote database management services.
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: dramatically improved
    • DBA expertise: dramatically improved
    • Database availability: dramatically improved
    • Database environment quality: dramatically improved
    • Database reliability: dramatically improved
    • Database performance: dramatically improved

Case Study: Computer Software Company Values DBA Expertise

Introduction

This case study of a medium enterprise computer software company is based on a June 2015 survey of Datavail customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Datavail allows us to have access to DBA resources without having to staff a full time DBA on our staff. Specifically if/when we have a DB problem like a corrupt table Datavail gives us the expertise needed to recover.”

Challenges

  • Wanted to address the following challenges when they hired Datavail:
    • Improve database administration quality
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)
    • Not enough DB work to justify full time employee

Use Case

  • Manages the following types of databases with Datavail:
    • MySQL
  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database upgrades and migrations
    • Database assessments and health checks

Results

  • Has achieved the following benefits since hiring Datavail:
    • Improved round-the-clock coverage
    • We get DB help when we need it without having to have a DBA on staff
  • Rated the following Datavail services in terms of improvement to their organization:
    • DBA coverage: greatly improved
    • DBA expertise: improved
    • Database availability: improved
    • Database quality: improved
    • Database reliability: improved

Datavail Database Services Customer Research

71% of Clients Surveyed Rated Datavail’s Services 4/5 Stars or Higher

How would you rate Datavail Database Services?

31%
10%
30%
11%
10%
6%
1%
1%
0%
0%

“Knowledgeable and Reliable Resources while Reducing Costs”

Datavail has provided us with resources that are knowledgeable, reliable and understand our business needs while reducing our costs.

IT Architect, Medium Enterprise Telecommunications Services Company



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About Datavail Database Services

Datavail provides a broad range of services in support of databases, analytics, and applications and specializes in Oracle, Oracle E-Business Suite, OBIEE and OBIA, Hyperion, Microsoft SQL Server, MySQL, MongoDB, DB2 and SharePoint. Datavail is a leading provider of data integration and database administration services in North America, offering 24×7 managed database, applications, and BI/DW services, design, architecture, and consulting.

Datavail Database Services Website   Datavail Website