TechValidate Research on Datavail Database Services

These pages present data that TechValidate has sourced via direct research with verified customers and users of Datavail Database Services. TechValidate stands behind the authenticity of all published data. Learn more »



382 Customers Surveyed

3,211 Data Points Collected

26 Published TechFacts

22 Published Charts

197 Published Case Studies



Selected Research Highlights


Datavail Database Services Case Study

Medium Enterprise Retail Company: “Datavail provides trusted assistance and burst capacity when we need it.”

Introduction

This case study of a medium enterprise retail company is based on an August 2017 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Datavail provides trusted assistance and burst capacity when we need it.”

Challenges

The business challenge that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Provide better coverage of their databases (i.e. 24×7, weekends / holidays)

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database assessments and health checks
    • Performance tuning
  • Rate the following Datavail personnel:
    • Service Delivery Manager: excellent
    • Dedicated US DBA: excellent
    • Dedicated Tier 3 Offshore DBA: needs improvement
    • Offshore DBAs (operational team): needs improvement
    • Sales Executive: excellent
    • Project Manager: good

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Improved round-the-clock coverage
  • Saved 0-5% of costs with Datavail’s remote database management services.
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: greatly improved
    • DBA expertise: greatly improved
    • Database availability: improved
    • Database environment quality: improved
    • Database reliability: improved
    • Database performance: greatly improved

Datavail Database Services Customer Research

What challenges were you seeking to address when you hired Datavail to manage some or all of your database administration?

Lower costs
37%
Improve the quality of our database administration
56%
Help us focus on our business rather than technology
30%
Provide better coverage of our databases (i.e. 24x7, weekends/holidays)
82%
Reduce onstaff turnover or burnout
37%
Redeploy and/or augment onstaff resources
36%

Datavail Database Services Customer Research

How do you utilize Datavail’s services?

Remote database management
95%
Onsite database management
4%
Database upgrades and migrations
64%
Database assessments and health checks
82%
Performance tuning
58%
Other
3%

Datavail Database Services Case Study

Medium Enterprise Computer Services Company – “I’m able to sleep at night.”

Introduction

This case study of a medium enterprise computer services company is based on a September 2018 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Datavail has brought significant value to our organization. I’m able to sleep well at night knowing that our databases are being monitored, tuned, and backed up.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

  • Wanted to address the following challenges when they hired Datavail:
    • Improve database administration quality
    • Focus on their business rather than technology
    • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

  • Utilizes Datavail in the following ways:
    • Remote database management
    • Database assessments and health checks
    • Performance tuning
  • Rate the following Datavail personnel:
    • Service Delivery Manager: Excellent
    • Dedicated US DBA: Excellent
    • Dedicated Tier 3 Offshore DBA: Excellent
    • Offshore DBAs (operational team): Excellent
    • Sales Executive: Good

Results

The surveyed company achieved the following results with Datavail Database Services:

  • Has achieved the following benefits since hiring Datavail:
    • Improved the quality of their database administration
    • Focused on their business rather than technology
    • Improved round-the-clock coverage
  • Resulted in the following since they’ve engaged with Datavail:
    • DBA coverage: Dramatically improved
    • DBA expertise: Dramatically improved
    • database availability: Greatly improved
    • database environment quality: Dramatically improved
    • database reliability: Greatly improved
    • database performance: Dramatically improved

Datavail Customer Testimonial

Gave DBA’s back time after work hours with Datavail’s after hours coverage.

Engineer, Large Enterprise Professional Services Company

Datavail Provides “Expertise on Difficult Technological Questions”

Datavail has improved our coverage for database monitoring. They have provided expertise needed on difficult technological questions. They provide the skilled resources necessary to augment our current DBA staff.

IT Director, Non Profit



More to Explore



About Datavail Database Services

Datavail provides a broad range of services in support of databases, analytics, and applications and specializes in Oracle, Oracle E-Business Suite, OBIEE and OBIA, Hyperion, Microsoft SQL Server, MySQL, MongoDB, DB2 and SharePoint. Datavail is a leading provider of data integration and database administration services in North America, offering 24×7 managed database, applications, and BI/DW services, design, architecture, and consulting.

Datavail Database Services Website   Datavail Website