TechValidate Research on Datavail Database Services

Introduction

This case study of a medium enterprise media & entertainment company is based on a September 2018 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

• Wanted to address the following challenges when they hired Datavail:
  • Improve database administration quality
  • Focus on their business rather than technology

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

• Utilizes Datavail in the following ways:
  • Remote database management
  • Database assessments and health checks
• Rate the following Datavail personnel:
  • Service Delivery Manager: Excellent
  • Dedicated US DBA: Excellent
  • Dedicated Tier 3 Offshore DBA: Excellent
  • Offshore DBAs (operational team): Excellent
  • Sales Executive: Excellent
  • Project Manager: Excellent

Results

The surveyed company achieved the following results with Datavail Database Services:

• Has achieved the following benefits since hiring Datavail:
  • Improved the quality of their database administration
  • Focused on their business rather than technology
• Resulted in the following since they’ve engaged with Datavail:
  • DBA coverage: Greatly improved
  • DBA expertise: Greatly improved
  • database availability: Greatly improved
  • database environment quality: Greatly improved
  • database reliability: Greatly improved
  • database performance: Greatly improved

Introduction

This case study of a S&P 500 financial services company is based on a June 2015 survey of Datavail customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

• Wanted to address the following challenges when they hired Datavail:
  • Improve database administration quality
  • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)

Use Case

• Manages the following types of databases with Datavail:
  • Oracle
• Utilizes Datavail in the following ways:
  • Remote database management
  • Database assessments and health checks

Results

• Has achieved the following benefits since hiring Datavail:
  • Improved the quality of their database administration
  • Improved round-the-clock coverage
• Rated the following Datavail services in terms of improvement to their organization:
  • DBA coverage: improved
  • DBA expertise: improved
  • Database availability: improved
  • Database quality: improved
  • Database reliability: improved