TechValidate Research on Datavail Database Services

Introduction

This case study of P.F. Chang’s China Bistro is based on an August 2016 survey of Datavail Database Services customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services:

• Wanted to address the following challenges when they hired Datavail:
  • Improve database administration quality
  • Focus on their business rather than technology
  • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)
  • Redeploy and/or augment onstaff resources

Use Case

The key features and functionalities of Datavail Database Services that the surveyed company uses:

• Utilizes Datavail in the following ways:
  • Remote database management
  • Onsite database management
  • Database upgrades and migrations
  • Database assessments and health checks
  • Performance tuning
  • Business Intelligence
• Rate the following Datavail personnel:
  • Service Delivery Manager: excellent
  • Dedicated US DBA: excellent
  • Dedicated Tier 3 Offshore DBA: excellent
  • Offshore DBAs (operational team): excellent
  • Sales Executive: needs improvement
  • Project Manager: good

Results

The surveyed company achieved the following results with Datavail Database Services:

• Has achieved the following benefits since hiring Datavail:
  • Improved the quality of their database administration
  • Focused on their business rather than technology
  • Improved round-the-clock coverage
  • Reallocated staff resources
• Has saved 5-10% of costs with Datavail’s remote database management services.
• Resulted in the following since they’ve engaged with Datavail:
  • DBA coverage: dramatically improved
  • DBA expertise: dramatically improved
  • Database availability: dramatically improved
  • Database environment quality: dramatically improved
  • Database reliability: dramatically improved
  • Database performance: dramatically improved

Introduction

This case study of a medium enterprise computer software company is based on a June 2015 survey of Datavail customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

• Wanted to address the following challenges when they hired Datavail:
  • Improve database administration quality
  • Provide better coverage of their databases (i.e. 24×7, weekends/holidays)
  • Not enough DB work to justify full time employee

Use Case

• Manages the following types of databases with Datavail:
  • MySQL
• Utilizes Datavail in the following ways:
  • Remote database management
  • Database upgrades and migrations
  • Database assessments and health checks

Results

• Has achieved the following benefits since hiring Datavail:
  • Improved round-the-clock coverage
  • We get DB help when we need it without having to have a DBA on staff
• Rated the following Datavail services in terms of improvement to their organization:
  • DBA coverage: greatly improved
  • DBA expertise: improved
  • Database availability: improved
  • Database quality: improved
  • Database reliability: improved