SANsymphony™ Customer Research
DataCore Support: Best in Industry
How would you rate DataCore Technical Support?
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40%
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14%
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26%
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7%
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7%
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3%
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1%
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0%
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0%
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1%
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SANsymphony™ Customer Research
How would you rate DataCore Technical Support?
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40%
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14%
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26%
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7%
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7%
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3%
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1%
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0%
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0%
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1%
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This data was sourced directly from verified users of SANsymphony™ by TechValidate.
TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.
Statements from the following verified business professionals were used to create this chart:
| Title | Company Size | Industry | Response | |
|---|---|---|---|---|
| IT Director | Educational Institution | Educational Institution | ||
| IT Manager | Small Business | Real Estate | Please describe your experience when calling DataCore Technical Support: "The expertise is very impressive. " Would you recommend the DataCore Technical Support team, and if so, why? "Of course... If you have no training. " |
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| IT Manager | Small Business | Real Estate | Please describe your experience when calling DataCore Technical Support: "Very knowledgeable with their craft. However, if the software is install on a server and an HBA issue arises the TS will not extend their assistance. Which is the fallback all good with datacore. " Would you recommend the DataCore Technical Support team, and if so, why? "Sure I will they know the product " |
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| IT Manager | Federal | Government | Please describe your experience when calling DataCore Technical Support: "DataCore has always been extremely helpful, technical expertise from tier II support has been timely and knowledgeable." Would you recommend the DataCore Technical Support team, and if so, why? "Yes, definitely recommend. I have recommended DataCore solutions to several other organizations, including local and state officials." |
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| Network Administrator | Educational Institution | Educational Institution | ||
| Network Operations | Federal | Government | ||
| Storage Administrator | Medium Enterprise | Insurance | Please describe your experience when calling DataCore Technical Support: "Technical support has always been responsive and knowledgeable" Would you recommend the DataCore Technical Support team, and if so, why? "Technical support has always been responsive and knowledgeable" |
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| IT Specialist | Medium Enterprise | Real Estate | ||
| IT Administrator | Small Business | Legal | Please describe your experience when calling DataCore Technical Support: "Technical support is quite terrible, although it is getting better. I had to jump through many hoops to even initiate a support ticket (which you never want to do when you are in a situation when you need Tech support). Once I was in contact with support I very rarely am able to talk to someone on the phone who will help me. They simply refer me to FAQs which I have the ability to search for and find myself. If I push back that I have read those FAQs then they require me to collect jump through another bunch of hoops before they will even start to look into the problem. Then they take many hours looking over all they stuff I give them only to send an email with some suggestions that I have to preform by myself or they say there is nothing they can do. Their tech support is getting better but essentially in my mind its useless which is a scary thought because I am not a pro at DataCore and this leaves me in a very vulnerable position." Would you recommend the DataCore Technical Support team, and if so, why? "NOPE. They have very rarely ever helped me in a timely, helpful way." |
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| Engineer | Federal | Government | Please describe your experience when calling DataCore Technical Support: "They are OUTSTANDING. I love the fact that I can see any tickets for our enterprise (even if they were put in by another user)." Would you recommend the DataCore Technical Support team, and if so, why? "For sure - They are outstanding (even after hours)." |
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