SANsymphony™ Customer Research
DataCore Support: Best in Industry
How would you rate DataCore Technical Support?
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40%
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14%
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26%
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7%
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7%
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3%
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1%
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0%
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0%
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1%
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SANsymphony™ Customer Research
How would you rate DataCore Technical Support?
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40%
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14%
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26%
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7%
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7%
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3%
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1%
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0%
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0%
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1%
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This data was sourced directly from verified users of SANsymphony™ by TechValidate.
TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.
Statements from the following verified business professionals were used to create this chart:
| Title | Company Size | Industry | Response | |
|---|---|---|---|---|
| IT Manager | State & Local | Government | Please describe your experience when calling DataCore Technical Support: "On the rare occasion that I had to contact support, they were quick to respond and happy to help. " Would you recommend the DataCore Technical Support team, and if so, why? "Top notch support teach and they believe in their product. " |
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| IT Administrator | Small Business | Legal | Please describe your experience when calling DataCore Technical Support: "The DataCore Technical support has never been responsive or easy to work with and we have had many sleepless nights because of the lack of support. " Would you recommend the DataCore Technical Support team, and if so, why? "Just be nice and help me solve my problems. You know the product better than I do and are better suited to fix it so why throw it back on us?" |
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| Database Administrator | Medium Enterprise | Energy & Utilities | Please describe your experience when calling DataCore Technical Support: "Use of support has been good when we couldn't resolves issues on our own." Would you recommend the DataCore Technical Support team, and if so, why? "They stay with the case until an answer if found." |
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| System Administrator | Educational Institution | Educational Institution | Please describe your experience when calling DataCore Technical Support: "They have been very responsive every time that I've called and have been able to resolve my issues in a timely manner." Would you recommend the DataCore Technical Support team, and if so, why? "They are quick to respond and able to resolve issues in timely manner." |
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| IT Professional | Educational Institution | Educational Institution | Please describe your experience when calling DataCore Technical Support: "Overall ita been positive. " Would you recommend the DataCore Technical Support team, and if so, why? "Yes they are very helpful and work tense thenproblem resolved." |
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| IT Manager | Federal | Government | Please describe your experience when calling DataCore Technical Support: "DataCore has always been extremely helpful, technical expertise from tier II support has been timely and knowledgeable." Would you recommend the DataCore Technical Support team, and if so, why? "Yes, definitely recommend. I have recommended DataCore solutions to several other organizations, including local and state officials." |
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| Chief Information Officer | Medium Enterprise | Construction | ||
| Engineer | Medium Enterprise | Transportation Services | Please describe your experience when calling DataCore Technical Support: "Quick to respond, very empathetic and thorough with complete solutions." Would you recommend the DataCore Technical Support team, and if so, why? "yes" |
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| IT Specialist | Medium Enterprise | Real Estate | ||
| IT Administrator | Small Business | Legal | Please describe your experience when calling DataCore Technical Support: "Technical support is quite terrible, although it is getting better. I had to jump through many hoops to even initiate a support ticket (which you never want to do when you are in a situation when you need Tech support). Once I was in contact with support I very rarely am able to talk to someone on the phone who will help me. They simply refer me to FAQs which I have the ability to search for and find myself. If I push back that I have read those FAQs then they require me to collect jump through another bunch of hoops before they will even start to look into the problem. Then they take many hours looking over all they stuff I give them only to send an email with some suggestions that I have to preform by myself or they say there is nothing they can do. Their tech support is getting better but essentially in my mind its useless which is a scary thought because I am not a pro at DataCore and this leaves me in a very vulnerable position." Would you recommend the DataCore Technical Support team, and if so, why? "NOPE. They have very rarely ever helped me in a timely, helpful way." |
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