TechValidate Research on DataBank

These pages present data that TechValidate has sourced via direct research with verified customers and users of DataBank. TechValidate stands behind the authenticity of all published data. Learn more »



383 Customers Surveyed

1,895 Data Points Collected

38 Published TechFacts

19 Published Charts

1 Published Case Study



Selected Research Highlights


DataBank Customer Research

Please rate your level of satisfaction with DataBank’s performance for each of the IT services noted.

Highly Satisfied Satisfied Not Satisfied

Precision facility engineering and management
Hybrid options: colocation, cloud, compute, storage, network connectivity
Compliance enablement and reporting
Geographic coverage: densely populated and tier 2 markets
Managed services: help with physical and cloud migration, on-site infrastructure management
Customer portal: online visibility to bandwidth, power consumption, security alarms
Investment in equipment and services for the future of IT infrastructure needs
Staff: competence, service-orientation, and character

DataBank Customer Research

When asked to rate the level of satisfaction with DataBank’s performance of staff (competence, service-orientation, and character), organizations said:

Highly Satisfied/Satisfied: 96%
Not Satisfied: 4%

DataBank Customer Statistic

95% of surveyed IT organizations are highly satisfied or satisfied with DataBank’s investment in equipment and services for the future of IT infrastructure needs.

95%

DataBank Customer Testimonial

Q: If you use two or more services with DataBank (including colocation in multiple facilities), please explain why you trust DataBank to be your IT infrastructure partner.

A: (DataBank) makes our lives easier. Quality staff and account management, friendly, and positive.

Senior IT Director, Medium Enterprise Retail Company

DataBank Case Study

Medium Enterprise Banking Company

Introduction

This case study of a medium enterprise banking company is based on a January 2022 survey of DataBank customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select DataBank:

  • Vendor/s they evaluated or replaced prior to selecting DataBank:
    • Their own data center

Use Case

The key features and functionalities of DataBank that the surveyed company uses:

  • Became a DataBank customer through the zColo acquisition: did not
  • Use the following DataBank IT solutions:
    • Data center colocation in one DataBank facility
    • DataBank’s managed services
    • DataBank’s network/interconnection services

Results

The surveyed company achieved the following results with DataBank:

  • Level of satisfaction with DataBank’s performance for each of the following IT services:
    • Precision facility engineering and management: highly satisfied
    • Hybrid options: colocation, cloud, compute, storage, network connectivity: highly satisfied
    • Interconnection services: highly satisfied
    • Compliance enablement and reporting: highly satisfied
    • Geographic coverage: densely populated and tier 2 markets: highly satisfied
    • Managed services: help with physical and cloud migration, on-site infrastructure management: highly satisfied
    • Customer portal: online visibility to bandwidth, power consumption, security alarms: highly satisfied
    • DataBank’s investment in equipment and services for the future of IT infrastructure needs: highly satisfied
    • Staff: competence, service-orientation, and character: highly satisfied


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About DataBank

DataBank enables the world’s largest enterprises, technology, and content providers to consistently deploy and manage their infrastructure, applications, and data on the right platform, at the right time, in the right place. Our colocation and edge infrastructure footprint consists of 65+ data centers and 20 interconnection hubs in 27+ markets, on-ramps to an ecosystem of cloud providers, and a modular edge data center platform with virtually unlimited reach. We combine these platforms with contract portability, managed security, compliance enablement, hands-on support, and a guarantee of 100% uptime availability, to give our customers absolute confidence in their IT infrastructure and the power to create a limitless digital future for their business. To learn more or tour a facility, visit DataBank.com or call 1(800) 840-7533.

DataBank Website   DataBank Website