TechValidate Research on Cyxtera Technologies

9 Charts


Cyxtera Technologies Customer Research

Select your top most important criteria in selecting Cyxtera Technologies as your data center colocation provider.

Location of the data center
52%
Reputation for uptime and availability
51%
Quality of data center staff (experience, knowledge, professionalism, attitude)
44%
Price
32%
Service Level Agreement (SLA)
30%
Uptime Institute’s M&O Stamp of Approval for Operational Excellence
27%
Ease of doing business
21%
Carrier neutral interconnection area
19%
Availability of a specific carrier/network service provider
16%
Ability to help address your cyber security challenges
11%
Amenities available at the data center (break room, vending machines, customer lounge, wifi, conference room)
8%
Ability to move IT infrastructure between Cyxtera facilities without contractual penalties (ColoFlex)
5%
Availability of direct connection to public cloud provider
3%

Cyxtera Colocation Solutions Customer Research

Top Drivers of Data Center Colocation

What were the top purchasing drivers for colocating in a third party data center?

Improve data center uptime
64%
Reduce costs (labor, bandwidth, power, cooling, etc.)
64%
Meet compliance regulations
45%
Consolidate IT Infrastructure
43%
Support business growth expectations
43%
Access to greater bandwidth
30%
Direct connection(s) to cloud and other service providers
20%

Cyxtera Colocation Solutions Customer Research

Key Criteria for Selecting a Colocation Provider

Which key features/functionality ultimately lead you to select your colo provider over other providers?

Reputation for high availability
62%
Access to networks and carriers
54%
Proximity to data center
48%
Quality of data center staff
41%
Easy to do business with / flexible terms
40%
Risk profile of provider
24%
Access to managed & cloud services
18%
Access to industry ecosystems (e.g. financial markets)
7%

Cyxtera Colocation Solutions Customer Research

Colocation Use Growing in Enterprises

How would you describe the amount colocation services are being used at your organization?

Significantly Increasing: 13%
Increasing: 37%
Staying about the same: 42%
Decreasing: 6%
Significantly Decreasing: 2%

Cyxtera Colocation Solutions Customer Research

81% of Companies Surveyed have 40% or More of their IT Infrastructure in a Colocation Data Center

What percentage of your IT infrastructure is being co-located today?

80%-100%: 37%
60%-80%: 26%
40%-60%: 18%
20%-40%: 9%
0%-20%: 10%

Cyxtera Colocation Solutions Customer Research

Colocation Can Help Address Many Critical IT Issues

What types of operational challenges did colocating IT infrastructure in a third party data center solve for your organization?

Increased availability of infrastructure
60%
Increased security of infrastructure
53%
Solved for limited data center space or capacity
46%
Eliminated dependence on legacy infrastructures
38%
Increased IT agility to address changing business needs
33%
Solved the need for a larger IT staff
25%
Helped shift CapEx to OpEx
15%

Cyxtera Colocation Solutions Customer Research

Moving to Colocation Enable Organizations to Refocus Resources on Business Critical Activities

Since moving infrastructure into a collocated environment we’ve been able to free resources to focus more on:

Customer experience
51%
Application development
39%
Securing our business from cyber threats
38%
Data & Analytics
35%
Other
13%

Cyxtera Colocation Solutions Customer Research

Making the Connection

What do you cross-connect to in the data center?

Carrier/network services provider
87%
Cloud provider
24%
Financial exchange or data service
16%
SaaS provider
16%
Other
2%

Cyxtera Colocation Solutions Customer Research

Colocation Remains Critical in the Age of Cloud

How have cloud services impacted your strategy on colocating?

Cloud has not impacted our colocation needs
35%
We see cloud and colocation services as equally critical in our IT outsourcing strategy
34%
Cloud has decreased colocation needs
19%
Cloud has increased our colocation needs
12%



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