TechValidate Research on CyberArk Products

CyberArk Case Study

Carlos Inc Customer Success Story


This case study of Carlos Inc is based on a CyberArk internal review is based on a CyberArk internal progress review. This case study can only be distributed on a one-to-one basis and with previous internal approval.

Customer Success has helped Carlos Inc understand the attack chain, and set a roadmap to continuously reduce risk while enabling operational efficiencies. Customer Success’ project management skills and business and technological knowledge has helped the entire enterprise of Carlos Inc to understand privileged access and set the appropriate controls to protect it.


Carlos Inc leverages digital native solutions to sustain operations. Therefore using security solutions built for the cloud and can effectively balance security with operational efficiencies is instrumental to their success.

The business drivers that led Carlos Inc to evaluate and ultimately select CyberArk:

  • Deliver Measurable Cyber-Risk Reduction
  • Enable Operational Efficiency

Use Case

How is the customer now using CyberArk Solutions?

  • Secure All Identities with Intelligent Privilege Controls
  • Reduce Risk by Increasing Control and Visibility of Privileged Access
  • Meet Cyber Insurance Requirements for Privileged Accounts
  • Secure Vendor / Third-party Access
  • Secure Workforce Access
  • Secure Workforce Passwords
  • Ensure Continuous Compliance of Privileged Access
  • Implement Secrets Management Essentials
  • Cloud Security

CyberArk Customer Success helped the customer achieve the following results:

  • Helped the customer understand the attack chain
  • Empowered our champions to drive cross-functional and executive support
  • Helped the customer develop a measurable risk reduction roadmap
  • Project-managed services engagements to implement automations and reliability
  • Organized CEC meetings that helped Carlos Inc’s CEO build relationships with CyberArk’s C-level executives

Which CyberArk solutions are you currently using?

  • CyberArk Privilege Cloud
  • Remote Access (formerly known as Alero)
  • Dynamic Privileged Access
  • Conjur Cloud
  • Identity (formerly known as Idaptive)
  • Multi-Factor Authentication (MFA)
  • Single Sign-On
  • Workforce Password Management (WPM)
  • Secure Web Sessions
  • Lifecycle Management
  • Directory Services
  • Identity Security Platform Shared Services
  • Cloud Entitlements Manager

What CyberArk service did the Customer utilize?

  • Program Development Package
  • Red Team Package
  • Privileged User SaaS Setup – Partner Plus
  • Success Plan
  • CyberArk Blueprint


Privileged access is protected across the entire workforce, from over 5,000 IT users to the entire 100,000 business users, and over 10 million secrets with one platform. The CyberArk Identity Security platform centrally secures it all with controls such as password rotation, session isolation, and adaptive MFA.

Secrets Hub and Secure Web Browser are the next steps for Carlos Inc. While the majority of Carlos Inc leverages AWS, some developers use Azure so Secrets Hub’s new capabilities to integrate with Azure will further enable operational efficiencies and security. Also with Secure Web Sessions, Carlos Inc plans to simplify and further protect its IT users privileged access.

About This Data

This data was sourced directly from verified users of CyberArk Products by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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