TechValidate Research on Crisis Prevention Institute

Crisis Prevention Institute Case Study

Mission Services of London – Ontario


This case study of Mission Services of London is based on a May 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“Nonviolent Crisis Intervention® training is a very valuable tool that helps people who work with the at-risk population.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“With societal problems becoming more complex, CPI has allowed our staff to become more confident in dealing with difficult situations.”


  • Sought Nonviolent Crisis Intervention training to improve staff confidence in working with challenging clients.


  • Categorizes their mental health environment as an inpatient center.


  • Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
  • Decreased the use of physical restraint and seclusion by 100% since implementing CPI training.
  • Agrees that the enhanced content has helped them, their staff, and their organization.
  • Achieved return on investment with CPI by:
    • Meeting regulatory compliance
    • Reducing injuries
    • Reducing worker compensation claims
    • Reducing staff turnover
    • Reducing liability
    • Improving staff skills and confidence

About This Data

This data was sourced directly from verified users of Crisis Prevention Institute by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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