TechValidate Research on Crisis Prevention Institute

“It Works”: How a Case Manager Improved Outpatient Mental Healthcare [Case Study]


This case study of Case Management Inc is based on a August 2015 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI improved staff de-escalation skills, improved overall safety, and has become engrained in our training.”

“Staff is more confident in handling disruptive clients.”

“It works.”


Sought Nonviolent Crisis Intervention® training to:

  • Improve staff confidence in working with challenging clients
  • Improve staff skills in managing behaviors


Categorizes their mental health organization as an outpatient center.


  • Reduced challenging and disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
  • Improved staff skills and client and staff safety.

About This Data

This data was sourced directly from verified users of Crisis Prevention Institute by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

More Research on Crisis Prevention Institute