240 Customers Surveyed
1,957 Data Points Collected
1 Published TechFact
4 Published Charts
1 Published Case Study
Covetrus Customer Research
What best describes how quality of care at your practice is impacted by dynamic market forces or other external, uncontrollable stress factors like Covid-19, fluctuating pet adoption trends, economic downturns, etc.?
| Highly thriving |
|
|
| Thriving |
|
|
| Stable |
|
|
| Threatened |
|
|
| Highly threatened |
|
Covetrus Customer Testimonial
We’ve been able to successfully navigate our way through the COVID19 pandemic in large part due to our shift towards a fully cloud-based practice management system. It’s helped us optimize our workflows, given us access to more meaningful, relevant data that we need, and streamlined our integrations and communications.
— Shailin Patel, Practice Manager, Deerwood Animal Hospital
Covetrus Case Study
This case study of Peaceful Goodbyes is based on a June 2021 survey of Covetrus customers by TechValidate, a 3rd-party research service.
Perspective on Performance:
“Spending time on the phone or in person with the clients I serve is essential to the good service and practice growth I have seen during the Covid 19 pandemic.”
Commentary on Covetrus:
“I have been exceptionally pleased with customer support, competitive pricing, availability of products over many years of doing business with them.”
- Mark Ferris, Veterinarian and owner
Time and client volume are consistent challenges that impact the working environment for all veterinary practices. Peaceful Goodbyes’ functions in an environment where:
Favorable practice performance often stems from an effective interplay between people, processes, and technology. The Covetrus solutions at play in this practice’s formula for success include:
Aided by the Covetrus solutions currently in-place, this practice has reported the following benchmarks:
Covetrus Customer Research
What Covetrus solutions are you currently using?
| Prescription management (formerly Vets First Choice) |
|
|
| Practice management software |
|
|
| Compounding |
|
|
| Inventory & supply-chain solutions |
|
|
| Software technical support services |
|
|
| Client communications platform |
|
|
| Data-backup |
|
|
| I’m unsure of everything we use provided by Covetrus |
|
|
| Payment processing / credit card processing |
|
|
| Covetrus-supplied hardware |
|
|
| Covetrus software training services |
|
|
| Insights & analytics |
|
