TechValidate Research on CounterPath

CounterPath Case Study

State & Local Government


This case study of a state & local government is based on a July 2019 survey of CounterPath customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“CounterPath UC solutions deliver a better experience than any other solution we have evaluated or used in the past.”


The business challenges that led the profiled organization to evaluate and ultimately select CounterPath:

  • The #1 challenge they were looking to solve with CounterPath was looking to streamline and better support mobile and remote workers.
  • Vendors/solutions evaluated before choosing CounterPath:
    • Cisco WebEx
    • Slack
    • X-Lite

Use Case

The key features and functionalities of CounterPath that the surveyed organization uses:

  • Uses CounterPath UC solution for:
    • Internal company communication and collaboration (messaging, screen sharing, calls)
    • Face-to-face meetings with colleagues and customers (video conferencing)
    • Mobile communications for employees and remote workers


The surveyed organization achieved the following results with CounterPath:

  • Benefits experienced since implementing CounterPath:
    • Reduced operations and hardware costs
    • Improved reachability for mobile or remote workers
    • Improved productivity and collaboration
  • Realized benefits of CounterPath in less than one month.

About This Data

This data was sourced directly from verified users of CounterPath by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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