TechValidate Research on CounterPath

5 Case Studies


CounterPath Case Study

Fortune 500 Transportation Services Company

Introduction

This case study of a Fortune 500 transportation services company is based on a December 2018 survey of CounterPath customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CounterPath’s solution is easy for our operations team/IT to deploy, manage, and update.”

“Bria has improved communications for one of our many call centers”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CounterPath:

Top purchasing drivers for purchasing a CounterPath solution:

  • Needed a SIP endpoint to integrate with SAP

Vendors/solutions evaluated before choosing CounterPath:

  • Genesys IW

Use Case

The key features and functionalities of CounterPath that the surveyed company uses:

Used in conjunction with their CounterPath solution:

  • Cisco
  • Sonus
  • VoIP Service Provider
  • Genesys

Results

The surveyed company achieved the following results with CounterPath:

CounterPath solution capabilities compared to other solutions used or tested:

  • Performance: better
  • Ease of use: better
  • Reliability: better

Operational benefits realized as a result of deploying their CounterPath solution:

  • Provided deployment flexibility

CounterPath Case Study

Enterprise Health Care Company

Introduction

This case study of a medium enterprise health care company is based on a November 2018 survey of CounterPath customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Deploying a CounterPath solution has streamlined communications within our organization, increasing productivity and responsiveness. "

“CounterPath’s solution is easy for our operations team/IT to deploy, manage, and update.”

“We realized cost-saving and increased employee satisfaction after deploying our CounterPath solution.”

“Eases the transition to remote workers from office-based workers”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CounterPath:

Top purchasing drivers for purchasing a CounterPath solution:

  • Switch from hard phones to softphone/UC solution
Vendors/solutions evaluated before choosing CounterPath:
  • Google Hangouts

Use Case

The key features and functionalities of CounterPath that the surveyed company uses:

Used in conjunction with their CounterPath solution:

  • Avaya

Results

The surveyed company achieved the following results with CounterPath:

CounterPath solution capabilities compared to other solutions used or tested:

  • Performance: Best in class
  • Voice quality: On par
  • Ease of use: Best in class
  • Reliability: Best in class
  • Scalability: Best in class

Operational benefits realized as a result of deploying their CounterPath solution:

  • Reduced communication costs
  • Delivered mobility solution for employees

CounterPath Case Study

Omnichannel Contact Center Solution Provider

Introduction

This case study of a small business computer services company is based on a November 2018 survey of CounterPath customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Deploying a CounterPath solution has streamlined communications within our organization, increasing productivity and responsiveness. "

“CounterPath’s solution is easy for our operations team/IT to deploy, manage, and update.”

“We realized cost-saving and increased employee satisfaction after deploying our CounterPath solution.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CounterPath:

Top purchasing drivers for purchasing a CounterPath solution:

  • Switch from hard phones to softphone/UC solution
  • Gain a mobility solution

Vendors/solutions evaluated before choosing CounterPath:

  • X-Lite

Use Case

The key features and functionalities of CounterPath that the surveyed company uses:

  • Used in conjunction with their CounterPath solution:
    • Avaya
    • Genesys

Results

The surveyed company achieved the following results with CounterPath:

CounterPath solution capabilities compared to other solutions used or tested:

  • Performance: On par
  • Voice quality: On par
  • Ease of use: On par
  • Reliability: On par
  • Scalability: On par

Operational benefits realized as a result of deploying their CounterPath solution:

  • Provided deployment flexibility

CounterPath Case Study

State & Local Government

Introduction

This case study of a state & local government is based on a July 2019 survey of CounterPath customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“CounterPath UC solutions deliver a better experience than any other solution we have evaluated or used in the past.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select CounterPath:

  • The #1 challenge they were looking to solve with CounterPath was looking to streamline and better support mobile and remote workers.
  • Vendors/solutions evaluated before choosing CounterPath:
    • Cisco WebEx
    • Slack
    • X-Lite

Use Case

The key features and functionalities of CounterPath that the surveyed organization uses:

  • Uses CounterPath UC solution for:
    • Internal company communication and collaboration (messaging, screen sharing, calls)
    • Face-to-face meetings with colleagues and customers (video conferencing)
    • Mobile communications for employees and remote workers

Results

The surveyed organization achieved the following results with CounterPath:

  • Benefits experienced since implementing CounterPath:
    • Reduced operations and hardware costs
    • Improved reachability for mobile or remote workers
    • Improved productivity and collaboration
  • Realized benefits of CounterPath in less than one month.

CounterPath Case Study

Nexco Networks

Introduction

This case study of Nexco Networks is based on a November 2018 survey of CounterPath customers by TechValidate, a 3rd-party research service.

“Deploying a CounterPath solution has streamlined communications within our organization, increasing productivity and responsiveness.”

“CounterPath’s solution is easy for our operations team/IT to deploy, manage, and update.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CounterPath:

  • Top purchasing drivers for purchasing a CounterPath solution:
    • Consolidate communication tools
    • Gain a mobility solution
  • Vendors/solutions evaluated before choosing CounterPath:
    • X-Lite
    • ZoIPer

Use Case

The key features and functionalities of CounterPath that the surveyed company uses:

  • Used in conjunction with their CounterPath solution:
    • FreePBX
    • VoIP Service Provider

Results

The surveyed company achieved the following results with CounterPath:

  • CounterPath solution capabilities compared to other solutions used or tested:
    • Performance: better
    • Voice quality: best in class
    • Ease of use: best in class
    • Reliability: better
    • Scalability: best in class
  • Operational benefits realized as a result of deploying their CounterPath solution:
    • Improved efficiency in communications
    • Provided deployment flexibility
    • Improved communication for remote workers
    • Delivered mobility solution for employees



More Research on CounterPath