TechValidate Research on CounterPath

These pages present data that TechValidate has sourced via direct research with verified customers and users of CounterPath. TechValidate stands behind the authenticity of all published data. Learn more »



10 Published TechFacts

5 Published Case Studies



Selected Research Highlights


CounterPath Case Study

State & Local Government

Introduction

This case study of a state & local government is based on a July 2019 survey of CounterPath customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“CounterPath UC solutions deliver a better experience than any other solution we have evaluated or used in the past.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select CounterPath:

  • The #1 challenge they were looking to solve with CounterPath was looking to streamline and better support mobile and remote workers.
  • Vendors/solutions evaluated before choosing CounterPath:
    • Cisco WebEx
    • Slack
    • X-Lite

Use Case

The key features and functionalities of CounterPath that the surveyed organization uses:

  • Uses CounterPath UC solution for:
    • Internal company communication and collaboration (messaging, screen sharing, calls)
    • Face-to-face meetings with colleagues and customers (video conferencing)
    • Mobile communications for employees and remote workers

Results

The surveyed organization achieved the following results with CounterPath:

  • Benefits experienced since implementing CounterPath:
    • Reduced operations and hardware costs
    • Improved reachability for mobile or remote workers
    • Improved productivity and collaboration
  • Realized benefits of CounterPath in less than one month.

CounterPath Case Study

Omnichannel Contact Center Solution Provider

Introduction

This case study of a small business computer services company is based on a November 2018 survey of CounterPath customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Deploying a CounterPath solution has streamlined communications within our organization, increasing productivity and responsiveness. "

“CounterPath’s solution is easy for our operations team/IT to deploy, manage, and update.”

“We realized cost-saving and increased employee satisfaction after deploying our CounterPath solution.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CounterPath:

Top purchasing drivers for purchasing a CounterPath solution:

  • Switch from hard phones to softphone/UC solution
  • Gain a mobility solution

Vendors/solutions evaluated before choosing CounterPath:

  • X-Lite

Use Case

The key features and functionalities of CounterPath that the surveyed company uses:

  • Used in conjunction with their CounterPath solution:
    • Avaya
    • Genesys

Results

The surveyed company achieved the following results with CounterPath:

CounterPath solution capabilities compared to other solutions used or tested:

  • Performance: On par
  • Voice quality: On par
  • Ease of use: On par
  • Reliability: On par
  • Scalability: On par

Operational benefits realized as a result of deploying their CounterPath solution:

  • Provided deployment flexibility

CounterPath Customer Satisfaction Rating

An IT Manager at an educational institution would be very likely to recommend CounterPath for this reason:

CounterPath has excellent technology, customer support, and pre- and post-sales support. Acquisition of CounterPath’s product is not purely transactional, it is a partnership where they are truly concerned with the successful implementation of their product to meet your business needs.

CounterPath Customer Satisfaction

90% of surveyed IT organizations are likely to recommend CounterPath.*

90%


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About CounterPath

CounterPath Corporation is a leading provider of innovative desktop and mobile VoIP software products and solutions.

CounterPath Website   CounterPath Website