TechValidate Research on CounterPath

These pages present data that TechValidate has sourced via direct research with verified customers and users of CounterPath. TechValidate stands behind the authenticity of all published data. Learn more »



10 Published TechFacts

5 Published Case Studies



Selected Research Highlights


CounterPath Customer Statistic

79% of IT organizations agree with the following statement:

“Deploying a CounterPath solution has streamlined communications within our organization, increasing productivity and responsiveness. "

79%

CounterPath Case Study

Fortune 500 Transportation Services Company

Introduction

This case study of a Fortune 500 transportation services company is based on a December 2018 survey of CounterPath customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CounterPath’s solution is easy for our operations team/IT to deploy, manage, and update.”

“Bria has improved communications for one of our many call centers”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CounterPath:

Top purchasing drivers for purchasing a CounterPath solution:

  • Needed a SIP endpoint to integrate with SAP

Vendors/solutions evaluated before choosing CounterPath:

  • Genesys IW

Use Case

The key features and functionalities of CounterPath that the surveyed company uses:

Used in conjunction with their CounterPath solution:

  • Cisco
  • Sonus
  • VoIP Service Provider
  • Genesys

Results

The surveyed company achieved the following results with CounterPath:

CounterPath solution capabilities compared to other solutions used or tested:

  • Performance: better
  • Ease of use: better
  • Reliability: better

Operational benefits realized as a result of deploying their CounterPath solution:

  • Provided deployment flexibility

CounterPath Customer Satisfaction Rating

Omnichannel Contact Center Solutions Provider

A Co-Founder at a contact center services company would be very likely to recommend CounterPath for this reason:

Our custom Bria softphones work well, and we see a fast response in support and feature changes from CounterPath.

CounterPath Case Study

Enterprise Health Care Company

Introduction

This case study of a medium enterprise health care company is based on a November 2018 survey of CounterPath customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Deploying a CounterPath solution has streamlined communications within our organization, increasing productivity and responsiveness. "

“CounterPath’s solution is easy for our operations team/IT to deploy, manage, and update.”

“We realized cost-saving and increased employee satisfaction after deploying our CounterPath solution.”

“Eases the transition to remote workers from office-based workers”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CounterPath:

Top purchasing drivers for purchasing a CounterPath solution:

  • Switch from hard phones to softphone/UC solution
Vendors/solutions evaluated before choosing CounterPath:
  • Google Hangouts

Use Case

The key features and functionalities of CounterPath that the surveyed company uses:

Used in conjunction with their CounterPath solution:

  • Avaya

Results

The surveyed company achieved the following results with CounterPath:

CounterPath solution capabilities compared to other solutions used or tested:

  • Performance: Best in class
  • Voice quality: On par
  • Ease of use: Best in class
  • Reliability: Best in class
  • Scalability: Best in class

Operational benefits realized as a result of deploying their CounterPath solution:

  • Reduced communication costs
  • Delivered mobility solution for employees


More to Explore



About CounterPath

CounterPath Corporation is a leading provider of innovative desktop and mobile VoIP software products and solutions.

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