TechValidate Research on Couchbase

Couchbase Case Study

Global 500 Telecommunications Company Selects Couchbase and AWS to Modernize Their Customer Experience


This case study of a Global 500 telecommunications services company is based on an October 2020 survey of Couchbase customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.


The business challenges that led the profiled company to evaluate and ultimately select Couchbase:

  • Experienced the following challenges prior to implementing Couchbase:
    • Scaling
    • Performance
    • Reliability & resiliency
  • Considered the following vendors before choosing Couchbase:
    • MongoDB
  • Considered the following cloud platforms before choosing Couchbase:
    • Amazon Web Services
    • Google Cloud Platform
  • Selected the following cloud provider:
    • Amazon Web Services

Use Case

The key features and functionalities of Couchbase that the surveyed company uses:

  • Chose their cloud platform for their organization for the following reasons:
    • Flexibility
    • Data security
  • Values the following Couchbase features compared to other solutions they have used:
    • Kubernetes
    • N1QL
    • Cache
    • Memory-first architecture
  • Uses Couchbase primarily for Customer 360.


The surveyed company achieved the following results with Couchbase:

  • Rates the following improvements since working with Couchbase:
    • Lowered total cost of ownership: 25-49%
    • Increased query performance: 50-74%
    • Increased operational efficiency: 50-74%
    • Accelerated development cycles: 50-74%
    • Accelerated response times: 25-49%
    • Experienced a more efficient help desk: 25-49%
    • Experienced more efficient database management: 50-74%
    • Improved application uptime & availability: 50-74%

About This Data

This data was sourced directly from verified users of Couchbase by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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