Confluence Customer Research
| Making information accessible to all |
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| Enabling collaboration across teams |
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| Easier and/or faster to find information |
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| Enabling remote and/or asynchronous work |
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| Breaking down silos across teams |
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| Reduction/consolidation of other tools used |
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| Bridging gaps by connecting other tools/integrations |
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| Reducing number of meetings |
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| Reducing manual tasks |
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Confluence Customer Research
What industry are you in?
Confluence Customer Research
How much do you agree with the following statements?
Strongly agree
Agree
Somewhat agree
Disagree
| Confluence provides my team with a single source of truth to help increase efficiency and decrease misunderstandings. |
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| Confluence allows my team to collaborate in real-time and stay in-sync no matter where I am. |
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| Confluence is built to last and protects valuable knowledge as teams collect and build on the knowledge of others. |
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| Confluence helps me make informed, confident decisions by providing access to all company knowledge. |
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| Confluence has integrations with my favorite tools (like Slack, etc.) compared to competitors that bring teams together. |
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Confluence Customer Research
What aspects of your team or organization have improved by using Confluence?
| Better captured team knowledge |
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| Improved team collaboration |
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| Improved company communication |
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| Faster onboarding |
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| Improved efficiency |
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| Better planning & execution |
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| Better decision making |
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| Getting stakeholders up to speed faster |
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| Better ability to connect strategy to execution |
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| Boosted quality and innovation |
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| Smoother scaling your organization |
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| Reduced costs |
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| Improved speed to market |
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| Other |
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Confluence Customer Research
What pain points has Confluence helped your team solve?
| Making information accessible to all |
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| Easier and/or faster to find information |
|
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| Enabling collaboration across teams |
|
|
| Enabling remote and/or asynchronous work |
|
|
| Breaking down silos across teams |
|
|
| Reduction/consolidation of other tools used |
|
|
| Bridging gaps by connecting other tools/integrations |
|
|
| Reducing number of meetings |
|
|
| Reducing manual tasks |
|
Confluence Customer Research
What industry are you in?
Confluence Customer Research
How much do you value or use the following feature sets in Confluence?
Most valued
Highly valued
Somewhat valued
Least valued
Not valued
| Collaboration (in-line and page comments, @mention, tasks, Confluence mobile app) |
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| Navigation (activity feed, search, page tree) |
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| Security & compliance (page and space permissions, anonymous access) |
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| Customization (macros, tables, panels, status) |
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| Templates (Atlassian templates, create your own template) |
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| Integrations (apps—ex. Slack, Trello, Google, Jira, etc., smart links) |
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| Smarts (analytics, page insights) |
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| Visual expression (emojis, reactions, header images, gifs) |
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Confluence Customer Research
How much do you value or use the following feature sets in Confluence?
Most valued
Highly valued
Somewhat valued
Least valued
Not valued
| Collaboration (in-line and page comments, @mention, tasks, Confluence mobile app) |
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| Security & compliance (page and space permissions, anonymous access) |
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| Navigation (activity feed, search, page tree) |
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| Customization (macros, tables, panels, status) |
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| Integrations (apps—ex. Slack, Trello, Google, Jira, etc., smart links) |
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| Templates (Atlassian templates, create your own template) |
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| Smarts (analytics, page insights) |
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| Visual expression (emojis, reactions, header images, gifs) |
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Atlassian Customer Research
What operational benefits did your team or organization realize through Confluence?
| Captured team knowledge |
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| Team collaborates better |
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| Improved efficiency |
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| Better planning & execution |
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| Improved company communication |
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| Faster onboarding |
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| Better decision-making |
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| Ability to connect strategy to execution |
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| Boosted quality and innovation |
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| Improved company culture |
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| Reduced costs |
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| Improved speed to market |
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Atlassian Customer Research
Which of Confluence’s capabilities do you use or value the most?
| Creating & editing pages |
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| Pages & spaces organization |
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| Collaboration features (comments, likes, real-time editing) |
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| Sharing & permissions |
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| Atlassian product integrations |
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| Best practice templates |
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| Watching pages/spaces & notifications |
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| Discovering content with home, search & activity feeds |
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| Confluence's mobile app |
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| Blogs |
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| Compliance and security features |
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Atlassian Customer Research
Please rate Confluence’s capabilities compared to the competition.
Best In class
Better
Slightly better
Worse
| Flexible content creation that fits my needs |
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| Integrations with other tools |
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| Sharing information with others |
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| Information is easy to find |
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| Signup and getting started |
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| Ease of use |
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| Mobile application |
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| Collaboration and commenting |
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| Scalable across the entire organization |
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| Performance & reliability |
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| Value for price |
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Atlassian Customer Research
What are the top reasons you started using Confluence?
| Knowledge management |
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| Project collaboration |
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| Integration with other Atlassian products |
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| Employee engagement/Social intranet |
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| Enterprise grade functionality, security & compliance |
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| Admin controls including 9-5 support |
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| Other |
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