TechValidate Research on Confluence

6 Charts


Atlassian Customer Research

What operational benefits did your team or organization realize through Confluence?

Captured team knowledge
85%
Team collaborates better
68%
Improved efficiency
56%
Better planning & execution
48%
Improved company communication
46%
Faster onboarding
38%
Better decision-making
35%
Ability to connect strategy to execution
26%
Boosted quality and innovation
22%
Improved company culture
20%
Reduced costs
13%
Improved speed to market
8%

Atlassian Customer Research

Which of Confluence’s capabilities do you use or value the most?

Creating & editing pages
90%
Pages & spaces organization
66%
Collaboration features (comments, likes, real-time editing)
64%
Sharing & permissions
44%
Atlassian product integrations
41%
Best practice templates
33%
Watching pages/spaces & notifications
27%
Discovering content with home, search & activity feeds
18%
Confluence's mobile app
11%
Blogs
8%
Compliance and security features
8%

Atlassian Customer Research

Please rate Confluence’s capabilities compared to the competition.

Best In class Better Slightly better Worse

Flexible content creation that fits my needs
Integrations with other tools
Sharing information with others
Information is easy to find
Signup and getting started
Ease of use
Mobile application
Collaboration and commenting
Scalable across the entire organization
Performance & reliability
Value for price

Atlassian Customer Research

Which teams at your company use Confluence?

IT/DevOps
83%
Product
66%
Engineering
56%
Operations
45%
Marketing & Communications
41%
Sales & Customer Support
37%
HR/People
29%
Finance & Accounting
21%
Legal
12%
Other
5%

Atlassian Customer Research

What other products have you used for project collaboration and knowledge sharing?

Google Drive
81%
Microsoft SharePoint
42%
Dropbox Paper
10%
Notion
9%
Quip
2%
Coda
1%
Other
19%

Atlassian Customer Research

What are the top reasons you started using Confluence?

Knowledge management
88%
Project collaboration
74%
Integration with other Atlassian products
56%
Employee engagement/Social intranet
15%
Enterprise grade functionality, security & compliance
12%
Admin controls including 9-5 support
4%
Other
5%



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