TechValidate Research on Concord

These pages present data that TechValidate has sourced via direct research with verified customers and users of Concord. TechValidate stands behind the authenticity of all published data. Learn more »



215 Customers Surveyed

1,764 Data Points Collected

41 Published TechFacts

9 Published Charts

3 Published Case Studies



Selected Research Highlights


Concord Customer Research

Top Concord Purchase Factors

What were your top deciding factors in your purchase decision? Why did you ultimately choose Concord?

Ease of use
73%
Price
70%
Integrations
24%
Support and services
30%
Transparency during sales process
15%
Having an all-in-one solution
53%
Other
5%

Concord Customer Testimonial

Concord has created an organized and consistent workflow for contract management that increases our level of efficiency and compliance with contract requirements and deadlines.

Holly Duggan, Director of Contracting, ncgCARE, Inc

Concord Case Study

Lifeways

Introduction

This case study of Lifeways is based on a May 2019 survey of Concord customers by TechValidate, a 3rd-party research service.

“We draft, negotiate, and sign almost all of our contracts/agreements via Concord and track deadlines. We have recommended it to others.”

“Concord has eliminated most of our administrative burden related to document execution and made documents more widely available for staff to locate "

“Since implementing Concord the perception of Corporate Legal amongst internal stakeholders (Sales, Marketing, HR) has vastly improved.”

“Corporate legal must be elevated in the eyes of their organizations and leadership.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Concord:

  • Biggest challenges before implementing Concord:
    • Disparate systems creating a lack of visibility
    • Fragmented processes created inefficiencies
    • A lack of ease in collaborating internally or with other departments
    • Difficulties with managing contract deadlines/renewals post signature

Use Case

The key features and functionalities of Concord that the surveyed organization uses:

  • They would neutral that they want to be a builder, not a blocker, but they are not enabled to achieve success (internal frictions and perceptions).

Results

The surveyed organization achieved the following results with Concord:

  • Since switching to Concord, they have been able to reduce contract and management related costs by 30 – 40%.
  • Top benefits your organization has realized since implementing Concord for contract management:
  • Increased team efficiency
  • A reduction in administrative tasks
  • Cost Savings
  • A positive change in the perception of self/team
  • A better, more streamlined process
  • Estimated their payback period for their investment in Concord to be 3 – 6 Months or less.
  • Their level of agreement with the following:
    • Concord is committed to their company’s success: agree
    • Concord is a company that they enjoy doing business with: strongly agree
    • Concord’s design is easy to deploy and use for everyone: strongly agree
    • Concord is robust and adaptable to their needs: agree
    • Concord is easy to manage, no added IT/Dev resources needed: strongly agree
  • Concord Customer Statistic

    Decrease Cost, Increase Revenue

    Since switching to Concord, 50% of In-House Legal said they have been able to reduce contract and management related costs by more than 20%.

    Concord Case Study

    Ipm

    Introduction

    This case study of IPM is based on an April 2019 survey of Concord customers by TechValidate, a 3rd-party research service.

    “Since implementing Concord the perception of Corporate Legal amongst internal stakeholders (Sales, Marketing, HR) has vastly improved.”

    “Corporate legal must be elevated in the eyes of their organizations and leadership.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Concord:

    • Biggest challenges before implementing Concord:
      • Disparate systems creating a lack of visibility
      • Fragmented processes created inefficiencies
      • A lack of ease in collaborating internally or with other departments

    Use Case

    The key features and functionalities of Concord that the surveyed company uses:

    • They would strongly agree that they want to be a builder, not a blocker, but they are not enabled to achieve success (internal frictions and perceptions).

    Results

    The surveyed company achieved the following results with Concord:

    • Since switching to Concord, they have been able to reduce contract and management related costs by 20 – 30%.
    • Top benefits your organization has realized since implementing Concord for contract management:
    • Increased team efficiency
    • A better, more streamlined process
  • Estimated their payback period for their investment in Concord to be 9 – 12 Months or less.
  • Their level of agreement with the following:
    • Concord is committed to their company’s success: agree
    • Concord is a company that they enjoy doing business with: strongly agree
    • Concord’s design is easy to deploy and use for everyone: strongly agree
    • Concord is robust and adaptable to their needs: strongly agree
    • Concord is easy to manage, no added IT/Dev resources needed: agree
  • Concord Customer Research

    Community and User Group Preferences

    What does your ideal Community look like?

    User group and forum where I can ask questions
    73%
    In-person meetings to connect, share experiences
    14%
    Opportunity to win exclusive access to Product team, executives, etc.
    7%
    A place to participate in activities where I can win swag and awards
    8%
    A place to provide feedback and more deeply engage with Concord
    47%
    Other
    4%


    More to Explore



    About Concord

    Bringing comprehensive contract lifecycle management onto one single platform, Concord accelerates winning agreements through automated compliance and process efficiency to drive growth and greater scalability.

    Concord Website   Concord Website