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Concerto Cloud Case Study

SBS Group

Introduction

This case study of SBS Group is based on an August 2016 survey of Concerto Cloud customers by TechValidate, a 3rd-party research service.

“Concerto is an organization like no other. Concerto has provided a reliable cloud environment for our customers. The amount of time they spend with my team on education and client meetings is amazing. Some days I think they actually are employees of my organization. There is not another cloud provider that is providing these services with the level of customer satisfaction and knowledge.”

Challenges

  • Moving advanced and complex application workloads to the cloud required outsourced technical expertise which drove up costs
  • Having trouble finding a solution which could meet all my compliance, security and/or uptime needs
  • Not having a trusted cloud provider to help close and implement opportunities
  • Other cloud providers’ fluctuating monthly rates did not allow consistent pricing for customers

Use Case

Our IP and applications are “Powered by Concerto”
Mission-critical applications

  • Web-based Applications
  • Pre-production and/or testing

Results

  • Gained a “premium is standard” approach
  • Excellent and reliable technical support
  • Best in class compliance and security capabilities
  • Simple, consistent, and predictable billing
  • Gained a trusted advisor and cloud partner for our company and customers’ needs
  • Faster project execution
  • Increased focus on customers and decreased time on managing the infrastructure
  • Improved uptime ( < 10 minutes of downtime in the past year)
  • Budgetary improvements for customers
  • Increased customer retention




About This Data

This data was sourced directly from verified users of Concerto Cloud by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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