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TechValidate Research on Code42

167 TechFacts – Page 1 of 6


Code42 Customer Testimonial

Remote device restores with Code42

I had to use Code42 [to restore data] when an employee lost the MacBook at the airport in another country.

Chailuck Kantanunkam, IT Director, MullenLowe Singapore Group

Code42 Customer Testimonial

Remote device restores

A users machine was stolen. [We had to perform a] remote wipe of the machine and full data restore to the new laptop via the adopt mechanism. It worked like a charm.

John Price, IT Support Manager, SCOUT

Code42 Customer Testimonial

Mitigating threats to business growth

We had a users computer randomly crash during the creation of a critical client project. Code42 allowed us to quick boot up another computer and download all pertinent documents.

Samantha Rae Plauche, Human Resources Manager, Enterey

Code42 Customer Statistic

Self-service recovery allows consultants to get back to business quickly

Code42 helps 54% of surveyed professional service organizations protect the billable hours of employees by providing self-service recovery of files.

54%

Code42 Customer Statistic

Data loss leads to downtime

Code42 helps 86% of surveyed professional service organizations protect the billable hours of employees by protecting against catastrophic data loss.

86%

Code42 Customer Testimonial

Protecting against data loss

[We have used Code42 to recover data for an employee] many times. We have implemented a process to transfer data to a users manager if they leave the company.

IT Manager, Large Enterprise Real Estate Company

Code42 Customer Statistic

Code42 improves ticket resolution time

Code42 improves the resolution time at 49% of surveyed professional service organizations.

Code42 Customer Testimonial

Code42 supports mergers and acquisitions

During an acquisition, the installation of Code42 is one of the first steps we take for newly acquired PCs.

IT Vice President, Medium Enterprise Transportation Services Company

Code42 Customer Statistic

Professional services customers reduce downtime with Code42

Code42 reduced downtime per individual at 70% of surveyed professional service organizations.

70%

Code42 Customer Statistic

Minimize the burden of legal hold with Code42

40% of surveyed professional service organizations use Code42 to preserve data for legal hold.

Code42 Customer Statistic

Professional services customer experience

88% of professional service organizations agreed that Code42 provides a great customer experience and reliable support.

88%

Code42 Customer Statistic

Keep end users productive with Code42

Code42 helps 75% of surveyed professional service organizations mitigate the risk to end-user downtime.

75%

Code42 Customer Statistic

Confidence in IP protection

82% of surveyed professional service organizations are confident that by using Code42 their proprietary data stays inside their company when employees turnover.

82%

Code42 Customer Statistic

Code42 protects valuable IP from data loss

Code42 helps 92% of surveyed professional service organizations mitigate the risk to intellectual property, or important data loss.

92%

Code42 Customer Testimonial

Restored in Seconds

One of my clients had a big MS Access file that got corrupted due to power loss and they were unsuccessful in repairing it. In seconds, I restored the most recent saved file and they were back up and going.

IT Administrator, Non-Profit

Code42 Customer Statistic

50% of surveyed professional service organizations rated user downtime during transfer as the most difficult part of their device migration process for traveling users.

Code42 Customer Statistic

95% of surveyed professional service organizations purchased Code42 to solve data protection: backup and real-time recovery.

95%

Code42 Customer Statistic

93% of surveyed IT organizations spend less than 8 hours per week administering Code42.

93%

Code42 Customer Statistic

43% of surveyed IT organizations consider protecting the company from data loss most important to them.

43%

Code42 Customer Statistic

51% of surveyed IT organizations consider the protection of end user data most important to them.

51%

Code42 Customer Fact

The University of California, Los Angeles supports over 500 users per Code42 admin.

Code42 Customer Statistic

Before Code42, IT orgs who lost data experienced lengthy downtime

50% of surveyed IT organizations experienced a downtime of more than 8 hours when they lost data prior to the implementation of Code42.

50%

Code42 Customer Statistic

Code42 has helped IT organizations increase user satisfaction

55% of surveyed IT organizations have benefitted from an increase in user satisfaction since implementing Code42.

55%

Code42 Customer Statistic

IT orgs spend minimal admin time with Code42

73% of surveyed IT organizations spend less than 2 hours per week administering Code42.

73%

Code42 Customer Testimonial

I have been very pleased with the Code42 staff. You can tell that they are committed to customer satisfaction and problem resolution.

Mike Greco, IT Manager, Wake Forest University

Code42 Customer Testimonial

Code42’s self-service restore functionality gives end-users control

It has given our users control over their data, and they like that IT was considering their needs.

Mike Greco, IT Manager, Wake Forest University

Code42 Customer Testimonial

Code42 “empowers the end user”

It surprises our users when we train them to backup and restore on their own. It empowers the end user to be proactive.

Ken Munford, Network Administrator, Iron County School District

Code42 Customer Testimonial

Code42 is passionate about our customers

I love working with everyone at Code42. They are a passionate group of people and it shows in their interactions.

Security Officer, Small Business Computer Software Company

Code42 Customer Testimonial

Code42 offers support unlike other organizations

The support team is a model for other organizations. I could not ask for anything else.

System Administrator, Small Business Professional Services Company

Code42 Customer Testimonial

Code42 is “a model for excellent customer service”

Every time I’ve been in contact with anyone at Code42 over the past 6 years, I have been thoroughly impressed and satisfied with their courtesy, professionalism, and helpfulness. Whenever I need to point out a model of excellent customer service, I direct people to Code42.

Fred Haydon, System Administrator, Oakland University William Beaumont School of Medicine




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