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TechValidate Research on Code42

149 TechFacts – Page 1 of 5


Code42 Customer Statistic

93% of surveyed IT organizations spend less than 8 hours per week administering Code42.

93%

Code42 Customer Statistic

43% of surveyed IT organizations consider protecting the company from data loss most important to them.

43%

Code42 Customer Statistic

51% of surveyed IT organizations consider the protection of end user data most important to them.

51%

Code42 Customer Fact

The University of California, Los Angeles supports over 500 users per Code42 admin.

Code42 Customer Statistic

Before Code42, IT orgs who lost data experienced lengthy downtime

50% of surveyed IT organizations experienced a downtime of more than 8 hours when they lost data prior to the implementation of Code42.

50%

Code42 Customer Statistic

Code42 has helped IT organizations increase user satisfaction

55% of surveyed IT organizations have benefitted from an increase in user satisfaction since implementing Code42.

55%

Code42 Customer Statistic

IT orgs spend minimal admin time with Code42

73% of surveyed IT organizations spend less than 2 hours per week administering Code42.

73%

Code42 Customer Testimonial

I have been very pleased with the Code42 staff. You can tell that they are committed to customer satisfaction and problem resolution.

Mike Greco, IT Manager, Wake Forest University

Code42 Customer Testimonial

Code42’s self-service restore functionality gives end-users control

It has given our users control over their data, and they like that IT was considering their needs.

Mike Greco, IT Manager, Wake Forest University

Code42 Customer Testimonial

Code42 “empowers the end user”

It surprises our users when we train them to backup and restore on their own. It empowers the end user to be proactive.

Ken Munford, Network Administrator, Iron County School District

Code42 Customer Testimonial

Code42 is passionate about our customers

I love working with everyone at Code42. They are a passionate group of people and it shows in their interactions.

Security Officer, Small Business Computer Software Company

Code42 Customer Testimonial

Code42 offers support unlike other organizations

The support team is a model for other organizations. I could not ask for anything else.

System Administrator, Small Business Professional Services Company

Code42 Customer Testimonial

Code42 is “a model for excellent customer service”

Every time I’ve been in contact with anyone at Code42 over the past 6 years, I have been thoroughly impressed and satisfied with their courtesy, professionalism, and helpfulness. Whenever I need to point out a model of excellent customer service, I direct people to Code42.

Fred Haydon, System Administrator, Oakland University William Beaumont School of Medicine

Code42 Customer Testimonial

Code42 is “very customer-centric”

All the teams at Code42, from support to social, are responsive and very involved. It’s easy to see that their employees actually enjoy doing their job and want to help both the customers and Code42 succeed.

Alan Richtmyer, Senior Manager - IT & InfoSec, Achieve3000

Code42 Customer Testimonial

Code42 offers speedy support

The Code42 support team has been fantastic. They’re often available in less than a minute with the answers to my questions.

Daniel Zachary, IT Specialist, SIL International

Code42 Customer Testimonial

Code42 focuses on the customer experience

Code42 is a quiet but dependable service – demonstrating the value of a strategic, customer-focused experience.

IT Director, Educational Institution

Code42 Customer Testimonial

Users can save time with Code42’s self-service restore functionality

Our users like the option to be able to recover immediately and not have to wait for a response from IT.

System Administrator, Small Business Professional Services Company

Code42 Customer Testimonial

Users often take advantage of Code42’s self-service restore and versioning capabilities

Our users are very happy that they’re able to restore lost files by themselves. They’re especially excited about the versioning Code42 provides.

Alan Richtmyer, Senior Manager - IT & InfoSec, Achieve3000

Code42 Customer Testimonial

Code42 made a positive impact on Cloudmark, Inc.

It has enhanced our productivity by allowing users to recover from their own errors.

Skip Pile, IT Manager, Cloudmark, Inc.

Code42 Customer Testimonial

Code42 lessens the workload on IT staff

Code42 gives users a sense of control and empowers them to solve their own issues.

System Administrator, Educational Institution

Code42 Customer Testimonial

Code42 client services are excellent. They keep us apprised of the newest product updates and listen to the feedback we have.

John Chaplen, IT Administrator, Oliver Wyman Group

Code42 Customer Testimonial

What challenge does Code42 solve for your organization?

It’s actually two equally difficult challenges. First, it simplifies and centralizes management of long term user data archiving. Second, data recovery if a user’s device is lost or catastrophically fails, requiring quick replacement.

IT Director, Medium Enterprise Computer Services Company

Code42 Customer Testimonial

What is the largest challenge Code42 solves for your organization?

Data backups for legal holds

System Administrator, Medium Enterprise Insurance Company

Code42 Customer Testimonial

What is the largest challenge Code42 solves for your organization?

Managing data for terminated employees.

Nick Robbins, IT Systems Analyst, Benefit Commerce Group

Code42 Customer Testimonial

Code42 removes the backup burden from end users

Protecting the data on our end user devices. Prior to Code42, we had to rely on our users backing up their system. With Code42, we don’t have to put that burden on the users and our data is still backed up.

Carlos del Castillo, IT Manager, Cell Signaling Technology, Inc.

Code42 Customer Testimonial

Code42 helps Educational Institution quickly and safely migrate faculty data

Our faculty laptop program is a huge success due to Code42. When setting up new laptops for faculty we use Code42 to migrate their data quickly, safely and never worry about missing data. When a faculty member’s laptop needs to be replaced or refreshed, transferring the data from the old to the new is a breeze using Code42!

IT Director, Educational Institution

Code42 Customer Testimonial

Code42 helps the University of St. Thomas reduce time spent on data recovery

Code42 has saved our bacon countless times. Whether it’s recovering from malware, a lost/stolen/bricked device, or during our tech refresh cycle, it’s helped to significantly cut down on tech time spent on data recovery.

Kyle Griffin, IT Professional, University of St. Thomas

Code42 Customer Testimonial

When migrating a user from their current system to new one, we use Code42 to seed their machine with all the data that is needed for the machine to operate as the user’s system. We then initiate a restore for all their other data and hand it off to the user.

Carlos del Castillo, IT Manager, Cell Signaling Technology, Inc.

Code42 Customer Statistic

How has your organization benefited by using Code42?

48% of IT organizations saved IT time when using Code42 for data migration.

48%

Code42 Customer Statistic

Code42 customers see improved end-user productivity and satisfaction

47% of IT organizations improved end-user satisfaction or productivity when using Code42 for data migration.




More Research on Code42