TechValidate Research on ClinicSource

26 Charts


ClinicSource Customer Research

When business is back to normal, your patient visits per day will…

Increase
64%
Stay the same
29%
Decrease
7%

ClinicSource Customer Research

How likely are you to attend the ASHA conference happening in San Diego, Calif. Nov. 19 – 21, 2020?

Very likely: 3%
Not very likely: 85%
Undecided: 12%

ClinicSource Customer Research

How likely are you to attend the PPS Annual Conference and Exhibition happening in Washington DC, Oct. 28 – 31, 2020?

Very likely: 1%
Not very likely: 89%
Undecided: 10%

ClinicSource Customer Research

How likely are you to attend an in-person therapy profession event of 50 people or more from July through December 2020?

Very likely: 5%
Not very likely: 78%
Undecided: 18%

ClinicSource Customer Research

How many in-person therapy profession events of 50 people or more have you actually attended since March 2020?

0
93%
1
5%
2
0%
3
1%
4 or more
1%

ClinicSource Customer Research

How many in-person therapy profession events of 50 people or more have you actually attended since March 2020?

0
93%
1
5%
2
0%
3
1%
4 or more
1%

ClinicSource Customer Research

Before COVID-19, how many in-person therapy profession events of 50 people or more were you planning on attending this year?

0
23%
1
26%
2
20%
3
14%
4 or more
17%

ClinicSource Customer Research

How many therapy profession in-person events, including state association conferences or other industry meetings of 50 people or more, did you attend last year?

0
32%
1
24%
2
20%
3
8%
4 or more
16%

ClinicSource Customer Research

Which of the following statements best reflects your outlook on practice revenue in 2020?

My practice revenue will decrease by less than 50%
66%
My practice revenue will remain the same
30%
My practice revenue will increase by less than 50%
3%
My practice revenue will increase by more than 50%
2%

ClinicSource Customer Research

Assuming public health guidance allows gatherings and travel, when do you anticipate being comfortable traveling to industry events/meetings?

Q3 2020
18%
Q4 2020
18%
Sometime 2021
65%

ClinicSource Customer Research

When business is back to normal, your patient visits per day will…

Increase
63%
Stay the same
27%
Decrease
10%

ClinicSource Customer Research

When do you believe your practice will be at operating at 100%?

I'm currently practicing at 100%
19%
Q4 2020
74%
Never again
6%

ClinicSource Customer Research

Has COVID-19 influenced your consideration of offering other services? If so, what?

Telehealth
92%
Online appointments
17%
Mobile apps
12%
Emailing system
5%
Texting services
15%
Social media management tool
10%
Virtual exercises
25%
Other
3%

ClinicSource Customer Research

If your practice is doing Telehealth, what are your use cases?

Patient discussion
61%
Educational content
59%
Video programs (Exercise, Stretching, Yoga, etc.)
36%
I do not use telehealth
11%
Video exams
9%
Other
21%

ClinicSource Customer Research

Once the stay-at-home order has been lifted, how do you view your patient relationship?

Better: 57%
Same: 39%
Worse: 4%

ClinicSource Customer Research

What have you done differently in communicating with your patients in this new environment?

Phone calls
69%
Text messages
69%
Emails / newsletters
68%
Video calls
63%
Social media
20%
Websites / blogs
10%
Webinars
8%
Podcasts
3%
Print magazines
0%

ClinicSource Customer Research

Please rate your challenges in the following areas.

Very easy East About the same Challenging Very challenging

Not being able to physically see patients
Less appointments because patients are fearful
The delay or lack of payments from insurance
Insufficient communication with patients
Fewer operating hours affecting the ability to schedule appointments

ClinicSource Customer Research

Which of the following areas would you say are significant concerns for your practice?

Attracting new patients
48%
Practice/staff efficiency
43%
Patient retention
39%
Practice profitability
37%
Cash flow
21%
Starting a new practice
4%
Opening a new location
3%

ClinicSource Customer Research

How has your practice lifestyle changed with more downtime to spend on other areas of your practice?

Significantly increased increased Stayed the same Decreased Significantly decreased

Regular services for patients
Training for office staff
Education for patients
Collection of payments
Business management

ClinicSource Customer Research

What type of practice do you have?

Physical Therapy
4%
Speech Therapy
40%
Occupational Therapy
38%
ABA
10%
Pediatric Therapy
3%
Mental Health
6%

ClinicSource Customer Research

Are you practicing today?

Yes, I'm practicing in the office
53%
Yes, but in a different location
42%
No, I am not practicing and will resume at my previous location once the stay home order is lifted
4%
No, I am not practicing and will not reopen
1%
No, I am not practicing and will resume in a different location once the stay home order is lifted
0%

ClinicSource Customer Research

What assistance programs have you requested or have been granted with?

PPP
54%
SBA
20%
Insurance
17%
Computer Systems
9%
Landlord
6%
Professional Association
3%
Utilities
3%
Credit Card
0%
Other
20%

ClinicSource Customer Research

92% of ClinicSource users that came from paper saw improvement in their documentation, while 4/5 also saw good to exceptional improvement!

Describe the level of improvement you have seen in the following areas since implementing ClinicSource.​

Exceptional Good Improvement Little Improvement No Change

Documentation
Scheduling
Billing
Management/Reporting
Appointment reminders

ClinicSource Customer Research

79% of customers looking to keep up with their documentation saw good to exceptional improvement after using ClinicSource.

Clinics who were seeking a solution to prevent falling behind on charting and documentation saw this much improvement in their documentation with ClinicSource

Good to Exceptional Improvement: 79%
Little Improvement: 10%
No Change: 10%

ClinicSource Customer Research

The ClinicSource team cares about the customers, knows the industry, and delivers the best.

What features were most important for your decision to subscribe to ClinicSource? (check all that apply)​

Software designed by therapists
46%
Cloud based practice management system
41%
Most documentation templates
38%
Easy-to-use billing
37%
Customizability
34%
US-based support team
19%
Short hold times for support
10%

ClinicSource Customer Research

Sharing the love – A referral is the top reason our customers made the switch to ClinicSource

Which external factors drove your decision to subscribe to ClinicSource? (check all that apply)

Referral from a friend or colleague
45%
Price
24%
Used ClinicSource in a previous workplace
21%
Good online reviews and positive social media mentions
14%
Free Trail
11%
Reputation as the most long-standing cloud software for therapists
10%
Reputation as a market leader
7%
College software of choice from alma mater
1%



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